Nuuly Avis 

I wanted to like nuuly but it's never worth the time. Every now and then I go through their entire stock of clothes and pick out stuff I like but nothing is ever available to rent. I have had my membership on pause for pretty much ALL YEAR due to this. There is a feature where you can push a button to show what IS available. I swear it used to take your size into consideration for availability so when I saw there were items I actually wanted to add to my order, I got excited and went to unpause my membership as that's the only way you can add items to your cart. Well, I unpaused my order to find that only one item in my closet was in stock for my size. So, out of 100 or so items I have saved, none are ACTUALLY available in my size. So my bank account was charged and their customer service is pretty much non-existent. What is the point of having a chat feature if there is never anyone working it? They also don't have a phone number. So you're stuck waiting days or however long it takes them to resolve your issue. I used to enjoy this company and actually got to make orders but things have gone way downhill and I'm out about a hundred dollars because they simply don't respond.

Absolutely terrible service. Not any individual’s fault but rather the company’s policies. Due to an error on Nuuly’s end, my shipment was sent to the incorrect address across the country. I travel full time so I’m hyper aware of addresses and was sure to change it before going from Seattle to New Jersey for a family wedding. The shipment should have arrived today, so I checked tracking and it’s on the way to my previous address. UPS would not allow a redirect so I contacted customer service only to be told there’s nothing they can do aside from a refund and a month free. Neither solves the issue at hand. Nor does “expediting” a new box that can’t be fulfilled for 4 days.

I then called UPS myself and was told all that needed to be done was for the sender to call them and redirect the package. When I informed Nuuly of this they brushed it off and said they’re not allowed.

I’m now left having to purchase clothes at the last hour due to a technical error on their end.

Their customer service is non-existent. I have a billing issue. There is no customer support phone number to call. You can only text/chat with them and wait for them to reply. It’s been 10 hours now during their customer service business hours and they haven’t even read my text let alone responded to it. This is by far the worst customer service that I’ve ever experienced. Also, their website has issues. When I try to enter updated credit card info, it says it cannot accept the payment when there is nothing wrong with my credit cards. It’s incredibly frustrating. I’ve never had so much trouble trying to give a business my money before. I have an event coming up and I likely will not receive my next shipment in time because of their buggy website and non-existent customer service.

They take FOREVER to respond. How they manage to run effectively on a service model like this is insane to me. You can chat, email or request to receive a phone call (which will happen in one day what the heck is that?) and nothing else. No opportunity to speak to someone on the spot about an issue. I understand that there are probably a large number of customer service requests coming in but in this case but there have to be people on staff taking care of this surely.

I didn’t know I need to return all 6 items at once and I kept 2 to keep using thinking I can rent 4 new ones. They don’t do that and you have to return all at once which is so silly as what’s the point of keep trying new things if you can replace them and use the monthly subscription? They fought me for even sending me a label and not willing to. Cheap and gross service. Don’t use them!!!

Been using Nuuly for 6 months and LOVE it. Customer service is kind and responsive. Clothing selection is varied and always growing. They might be out of the thing you want to order that month but there are 20+ more things on your list! 100% recommend.

Just got my first rental order from Nuuly. I was shocked at how bad the quality of there clothing was. In my order was three pair of pants they all looked like they were 2 to 3 years old washed hundreds of times. A shirt that looked
Like the value is about a $10 and worn out. A black dress that was came crumbled in a ball. They ended up having a credit my money back. I said if you just open my box when you get my return you will know why you have to credit my money back the quality was terrible.

Love my monthly nuuly. It doesn’t matter that I have no where to go. Makes me feel cute and on trend with out spending a ton