Retrofit Group Avis 

Kept informed every step of the way.

The boys wh9 did the work put down dust sheets the hoovered up before they left

Excellent service

Start to finish a great job. Men were very tidy, cleaned up and helped. All good, no complaints

Excellent service from all involved. Very professional from start to finish.

From start to finish very professional to deal with friendly and conscientious workers .
Also very clean and tidy workers , would never know workers were in the house..

Right from the start friendly Gerry led us to an excellent company and an " warmer " home. Thanks Gerry. In the office Mellissa followed up with friendly manner and organised work to suit us. Boiler installed by Davie, many thanks..
Loft insulation installed by friendly and efficient workers. For window vents , they had rain and cold, no problem. Electric fan and extractor fitted. Excellent company and workers in all respects....
Highly satisfied, and highly recommended........

I had a free new boiler installed on the 14th November 2024. I was a little nervous as I thought it was too good to be true. I nearly cancelled the whole thing. David the engineer arrived at 8am followed by the guys for the loft insulation and extractor fans. They all worked very hard and within the given timeframe. Communication from Melissa was excellent. Many thanks again to Kevin & Gerry

The first guy who came round to look at my loft told me my old loft insulation would be removed and new insulation replaced. When surveyor came round to take photographs of loft and also radiators in whole house including windows and doors, also repeated, old loft insulation would be removed before new insulation installed. I signed consent forms and when receptionist phoned to arrange date for top up loft insulation I was not pleased I had been misinformed. The manager Andy phoned and told me they would get their fingers rapped if they disposed and renewed loft insulation. I therefore cancelled loft insulation, just wonder if this company still managed to receive the money from the government to say my job had been completed, as I have read similar instances of different companies not actually carrying out the work once forms have been signed. Who is to say, that these companies are actually being paid through the government scheme for work they haven't done.

Special mention for Mellisa, Billie, Lindsay during the process of my boiler upgrade. Also compliments for the install engineer “David “ first class job, so pleasant.
On reflection the above mentioned girls were also so pleasant & helpful. Would recommend Retro-fit Group
To anyone, have no complaints. Keep up the good good work.

Worst experience ever!
The tradesmen failed to use dust sheets over flooring and work tops. Flooring was damaged, worktops damaged, personal item broken. After several visits they decided to repair flooring, which wasn’t fully repaired, only part of it. They declined to repair work tops, so now I have to pay for this myself. They didn’t even bother to offer money towards the worktops, nor did they offer to replace the broken personal item. No reason given why they weren’t fixing the damage to work tops. After boiler was installed we were advised that rough casting to building would be done, after several emails about this they reluctantly decided to repair where was needing roughcasted, which isn’t exactly completed well, no doubt will need to pay to have this remedied myself too. Was advised prior to fitting that I may have to pay £200 for pipe work to boiler but this would be checked when fitter had arrived to fit new boiler, well he must have been magic, as he hadn’t even arrived at my door when Retrofit phoned wanting the money as the pipes would need upgraded. Have since noticed they have damaged my pvc ceiling in kitchen when removing old water tank, will I ask them to repair …… why bother!! as this company is not interested in customer service, is this due to the fact that my boiler was installed via the govt funding service and as the govt would have paid out regardless of their shoddy workmanship Retrofit wasn’t interested in any trail of damage that had been caused.
Watch out for the electrician as he installed the kitchen fan vented into my loft which would have eventually caused condensation / damp problems and again after several emails they agreed to vent it through the roof. Also, when water tank was removed I was advise electrical wires would be removed, well they’re still hanging around, hope they wires ain’t waiting on the electrician coming back, as reckon they will be hanging around for a long time, so even more financial cost to me to get these wires removed .
Will never recommend this company even if they were the last ones on earth.

UPDATE

Further to your response it appears you are blaming the customer for the damage to the kitchen.
I can confirm that there was no damage prior to your tradesmen being in my property and this damage was caused by said trades.
And would confirm the flooring was not just one scratch it was indeed 2 scratches and a large dent out the flooring.
Nobody mentioned that we wished the flooring and worktops to be renewed a simple repair would suffice, as you did with the flooring.
I am certainly not happy that as the customer you appear to be blaming me for the damage

Brilliant. Helped so much

Very professional company, excellent communication from start to finnish.
The fitters were excellent, and explained every part of the process.
Would definitely recommend Retrofit and Reilly P&H.

Right from the moment workers arrived to fit new heating system, insulate my loft and install fans, nothing was a bother to them.
They faced many challenges in my home, mainly access to the 'flu for the boiler and also a very small hatch to install the insulation. However, they overcame each challenge without any complaints and acted in a very professional manner at all times. Because of the access issues they had to call on other colleagues to come and help, they were also great.
The person who installed the boiler took time to explain how to set the timing of the heating, how to change it and went through every setting with me, was able to answer my question with no hesitation.
After all work was completed, all rooms were cleared of any debris and cleaned and tidied.
I would definitely recommend this company and would certainly have them back again.

Very professional company. Communication was excellent from start to finish. The workmanship and the tradesmen were very happy to explain every part of the process.
I would highly recommend!!!

From start to finish we have had great service! I honestly cannot say thank u anymore! The fitters were great and very clean!

I had the best team possible putting in my new CH system .. hard working pleasant most helpful people including all communications by phone
Well done Darren and his colleagues of Reilly P&H
Also the installer of electric blower in bathroom ..could not praise them enough
Thank you for a fab job well done
Norah Saville

Excellent customer services+ on time job done

From start to finish the whole planning and installation experience was very successful. The time keeping was as arranged. The team were very professional, from Gas Fitter, Insulation Team and Extractor Engineer. All work to be carried out was explained fully. Left the area clean and tidy. Well done to all especially Kevin and Linsay for their excellent communication and project skills. Thanks to Retrofit Group. Marian Matthews

From start to finish my experience of having my boiler replaced was straightforward, managed by pleasant and helpful staff and all conducted within the dates and timescales promised.

I cannot fault Retrofit in any way whatsoever! I had a new boiler fitted prior to christmas with not a problem at all.. every staff member I spoke to went above and beyond, in particular Billie 😊 I couldn't recommend highly enough.

Heating upgrade carried out by this company . Grant and his colleagues did a superb job , would highly recommend this company to anyone looking to upgrade their heating system or looking to get maximum output from their existing system. BONUS yes they tidy up behind their work !!!! First time we have had workmen in the house who have left the place as they found it. Thankyou guys.