Richer Sounds - Bath Avis 1 476

Excellent service , adaptable .

I'm that worst of nightmares for retailers - a difficult customer. I make no apologies for that. I worked hard for my money and want to be sure I get good value for it.

The item I wanted to buy was quite costly so I spent some time liaising with Fred (12 years in the business, very knowledgeable, and no pressure) to justify to myself the expense. He was most helpful and in the end I decided it was the best choice. It wasn't in stock when I called in so they arranged next day delivery at no extra cost.

Once I received it, I had some follow up questions and took them up with Tom, the store manager. He was also most patient and went to some effort to provide the answers I sought.

This store provided friendly, thoughtful advice, great products and impeccable service (both pre- and post-sales). I shall be doing any future business with them whenever possible.

Richer Sounds sent my 40 year old Cyrus 1 amp back to the manufacturer for a routine service. Unfortunately when it was returned it had been damaged in transit. Both Richer Sounds and Cyrus were very helpful and generous in compensating me for the damage caused. What could have been a difficult experience was dealt with very professionally and I have no hesitation in recommending both Richer Sounds and Cyrus to others.

Excellent customer service at the Bath store, with helpful guidance that met our needs and an option of free delivery of our Denon HIFI.
Richer sounds is a tremendous organisation, where nothing is too much trouble and prices are very good across a range of items

I had a prob with my Denon 150, connecting alexa to the wi fi. Following the email with instructions given by Sean, issue was resolved. Happy with that service. Thanks.
Brian

I have just purchased a Marantz CD player. I'm very pleased with the purchase. I like Richer Sounds because they know their stuff

Helpful, efficient, knowledgeable staff. Thank you.

Went in to buy some speakers for my home hifi they were very helpful and guided me in the right direction as in what it was I needed looking forward to getting them 👌

Professional, efficient and friendly service 👍

I phoned the Bath branch to check if they had a particular radio in stock. Fred told me that they didn't but he ordered one in for me. It arrived quickly and I went to collect it - they were even happy for my nervous dog to attend. Whilst in the shop, I asked for some help with TVs which was given very patiently - considering my huge lack of knowledge! Customer service was amazing and I shopped there largely due to the culture and the business being employee-owned.

Good product - in stock at the shop
Good price
Friendly and knowledgeable staff

My Richer Sounds man worked out what was needed and between us we settled what met demands.
A couple of snags were sorted including payment requirements. All was done very swiftly.
Thanks !

excellent service with good personal contact

Good service in store and quick delivery. Speakers sound very good mounted on their stands. Have since purchased a new amplifier and they sound even better. Very happy with my purchase.

I have brought HiFi from various Richer Sounds branches over 30 plus years, and have always found them to be very knowledgeable, not patronizing and always offer the best price. This is all true for the latest purchase from the Bath branch - thank you!

Easy to order, salesman was excellent

Great service, helpful staff.

Manager was friendly, not at all pushy. Knew his stuff and recommended a couple of TVs for us to take away that he had in stock. A great experience. Thanks.

Great service, very efficient and helpful