When I enquired about availability, delivery, and warranty of a TCL 43 P7L tv the store manager said he would call me back with all the details, and he did !! This was contrary to the experience I h... Voir plus
L'entreprise a répondu
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A brilliant experience from start to finish. There Bath store had stock of the particular TV that we needed. The store manager, Tom, was super-helpful and also honoured the Richer Sounds price-beating... Voir plus
L'entreprise a répondu
Excellent service from Tom and Fred at Richer Sounds in Bath. I had problems with a recently purchased DVD player and they ordered and tested a replacement, ready for collection, all within 48hrs,
L'entreprise a répondu
My son and I visited the store after doing a bit of online research. Although our choices of HiFi separates we’re not in stock in the store, Tom gave us some great expert advice and steered us towards... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
4A York Place, London Road, BA1 6AE, Bath, Royaume-Uni
- 0333 900 0088
4,9
Excellent
2 k avis
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Talking to humans in a shop is way better than online!! :)
I was browsing online but couldn't make up my mind about something and phoned the Bath store direct. I ended up talking to Sean who talked me through the options etc and I ended up ordering a set of speakers and stands at a great price with a great deal. Very happy in the end with my new Fyne Audio speakers
4 janvier 2026
Avis spontané
Réponse de Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great product at a great price
Great product at a great price. Very friendly and knowledgeable staff.
6 janvier 2026
Réponse de Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Miserable pick-up shop experience
Miserable pick-up shop experience. On-line purchase; I thought it would be easy to pick up and walk home. Large box is plonked onto desk. How can I easily carry this purchase? Don't know. Could I have a bag of some description? 10p. But I don't have cash. Then, card please. But it'll cost you more than 10p to process...and I have just spent £340! A large plastic bag arrives. Then: before you leave, would you like to become a Premium customer? Would I then get a free bag or similar help to carry the purchase home? No. Then thank you for nothing, Richer Sounds. (Thought: why didn't I just get Amazon or similar to deliver the same item?)
5 janvier 2026
Réponse de Richer Sounds - Bath
Dear Mr Allinson,
Thanks for taking my call about your recent store experience today and again please accept my apologies for the way things were dealt with. Before the days of it being a legal requirement to charge for a bag, we also used to fashion box ‘handles’ from tape for customers who came to see us and collected their purchases whilst on foot.
I’ve since spoken to the store and whilst I understand from the manager it was a new colleague who dealt with this who may not have the benefit of this experience, more training is obviously needed. I will arrange this alongside our Operations team as well as mentioning to the team at the store to remember to always apply common sense.
Hopefully if you use us again in the future you will be one of the 98% of happy customers who review us on Trustpilot.
Seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Service
Richer Sounds
Question from Richer Sounds for a…
Question from Richer Sounds for a review.
I purchased a TAGA HARMONY HTR 1000
Just before Christmas.
Had a great time using this unit,
Very pleased with performance.
CD. Vinyl. radio. all very pleased with.
Only small complaint clock display dosent stay on permanently.
could be me not reading instruction properly.
Otherwise VERY pleased with purchase
Kevern
12 janvier 2026
Avis spontané
Great Customer Service
Bought latest Sony OLED TV not only was price great but customer service second to none. Special thanks to Sean at Bristol for his help & support on a busy Sunday. I have been a customer for many years & service/kmowledge has always been great!
4 janvier 2026
Réponse de Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very knowledgeable staff providing a…
Very knowledgeable staff providing a great service.
2 janvier 2026
Réponse de Richer Sounds - Bath
Thank you for your wonderful feedback
Just about one of the nicest businesses…
Just about one of the nicest businesses to buy from. Good and relevant advice, didn’t feel pressured, got a great product with an extended warranty at no extra charge. Can’t fault it.
2 janvier 2026
Réponse de Richer Sounds - Bath
Thank you for your 5 star review!
Delivery on day requested no damage to…
Delivery on day requested no damage to box item working.
2 janvier 2026
Réponse de Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Great experience as usual
Great experience as usual. Phoned up to see whether they had the TV we wanted in stock and was answered promptly by someone in the Bath shop. Ordered online and TV arrived for local pick up within a day. Very friendly staff there. TV is so far a joy too. Extra 6 year warranty is nice touch too.
30 décembre 2025
Réponse de Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
Helpful and knowledgeable staff
Bought a TV and sound bar from the Bath store. Staff were helpful and arranged demos.
9 décembre 2025
Réponse de Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent advice and assistance.
30 décembre 2025
Réponse de Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Quality Service
People who know and understand the products they sell which is unfortunately not common anymore. Recommended some fantastic speakers and they sound great and are ideal for what I needed
29 décembre 2025
Excellent Experience.
I spoke to Sean on the phone who was superbly helpful. They managed to source my home cinema system and get it to me within 1 day over the Christmas period. And it sounds awesome. I will 100% do business with Richer Sounds in future.
29 décembre 2025
It was really nice to meet you
It was really nice to meet you; I hope to be back soon!
28 décembre 2025
Réponse de Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
Richer Sounds Bath
Two great guys who were in no way pushy gave excellent service and knowledge
A lovely shopping experience
27 décembre 2025
Réponse de Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Hayden was very knowledgeable and…
Hayden was very knowledgeable and helpful. Allowing me to test all options I considered and wanted to trial. I ended up coming in smack bang on the budget I hoped to spend and ended up buying something much better than I had thought I was going for thanks to trialling exdisplay items that were in shop and reduced.
26 décembre 2025
Réponse de Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Great service from RICHER SOUNDS of…
Great service from RICHER SOUNDS of Bath. Pre ordered my item and it arrived the following day. Thoroughly recommended for all your audio equipment.
22 décembre 2025
Réponse de Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good Customer Experience.
I spoke to a chap in Bath,who dealt with my query regarding a claim on a 6 year guarantee. He assisted me to choose a new TV. Very knowledgeable and a pleasure to talk to. Thank you.
23 décembre 2025
Réponse de Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
They remain the best.
Superb advice and service as always. I’d not get my av gear from anywhere else.
21 décembre 2025
Réponse de Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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