Richer Sounds - Brighton Avis 

Charlie in Brighton gave us lots of useful advice and suggestions, even as we changed our parameters. We were on a tight budget and he helped get the most for our money by checking with other stores and finding us a great deal. Next day delivery also really helped us out.

The transaction was easy - including the price match. I would commend Jay (at Brighton) for his promptness and efficiency sorting my purchase.

Friendly knowledgable staff, who listened to what I wanted and gave me honest advice.

Made a purchase via the tele sales, was a wonderful experience. Service is second to none and I can vouch for the tv guarantee they offer.

Not an ideal resolution but, that's the way it is these days. Not Richer Sounds fault I hasten to add, but Sony? After seeing the extraordinary amount of broken Sony headphones, model WH-1000XM5 that are all over the internet, it seems that it is a manufacturing issue.
For me, I will never buy Sony kit again. Bose replaced my earbuds in a heartbeat, no fuss, no nonsense replacement, customer service how it should be done. Sony make it as hard as possible to return faulty items, so much so that you give up trying to jump through all the hoops that they put in your way.

Friendly welcome, thoughtful advice and every effort made to ensure I got what I wanted and stayed within my budget. Really can’t fault the staff here - every time I come in for something (a starter separate system for my daughter, a present for my wife) I’m greeted like a long-lost friend and feel like I’m the centre of the turning world. Can’t recommend highly enough.

Good service from item info ,delivery provider option, and follow up service

Jay at brighton was exemplary in his handling of every part of the service I got.
I told him on more than one occasion how impressed I have always been with the service from Richer Sounds and that I continue to be so.

Quick service and very friendly knowledgeable staff

Good atmosphere. Jay was very helpful and patient with my queries and guided me to a good solution. Other staff were pleasant and supportive.

Needed a new amp for my separates system. Had one in mind but ended up getting a different one thanks to helpful advice from Nick at the Brighton branch, and glad I did - a little more expensive but worth the difference; it's doing the job very nicely. Never felt under pressure or that I was being "upsold", just that I was getting the right product. I've been buying from RS on and off for many years and never regretted doing so.

Great advice, helpful staff and delivered on exactly what was promised

I’ve bought from Richer Sounds previously and the experience was positive, so I returned to buy more products.

Great staff and good prices. Large range of products but not everything available to look at. With the range that is no surprise, but when spending large wedges of money there is a lot of trust. I gave my trust and not disappointed.

From the initial call to purchasing, a great experience, the knowledge and helpfulness was outstanding- would highly recommend a visit if your in the market looking for any kit

I had an issue with the TV I purchased and Richard sounds made it very easy to exchange it for a different model even though I was just over the the 30 day period. The new TV is excellent so it was well worth it.

Charlie was very helpful thank you very much.

Very few companies deal in cassette players l was pleased with store consultant who steered me in the direction of the portable cassette player.