Very friendly and approachable staff, extremely attentive to what I needed. I was going to order online but last minute decided to go old school and actually visit the store, and I am very glad I did... Voir plus
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Lisez les avis des autres
The service I received was terrific from start to finish. The staff were extremely knowledgeable and helpful on the three occasions I visited the Bromley branch. Delivery service was also terrific. It... Voir plus
L'entreprise a répondu
First class service and expert help from Matt . Went well beyond the norm . Also very patient and explained all the advantages and disadvantages of certain Tv’s that I needed fir an elderly, vulnerabl... Voir plus
L'entreprise a répondu
I went in store to browse for a pair of speakers, Tom was very helpful in helping me to decide on a what would be best for my budget. I came back a couple days later to buy the speakers and they arriv... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
48 East Street, BR1 1QW, Bromley, Royaume-Uni
- 0333 900 0051
4,9
Excellent
1 k avis
Demande des avis aux clients
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The staff were most helpful and luckily…
The staff were most helpful and luckily I could walk out of the store with a TV that suited my needs.
27 janvier 2026
Réponse de Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great staff - knowledgable and considerate
Both Matt, the manager, and Tommy went out of their way to make sure I ended up with exactly what I wanted and needed.
The system I bought sounds fabulous.
26 janvier 2026
Réponse de Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic help and service in the…
Fantastic help and service in the Bromley store. I’ll be returning whenever I need to upgrade or buy anything new.
24 janvier 2026
Réponse de Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good CD Transport
Matt set up the Audiolab 6000CDT. Which I listened to. He wasn't able to let me listen to the Audiolab7000CDT. So I went to the London Bridge store to hear that. Because of the extra inputs I decided on the Audiolab 7000CDT.
Thank you to the staff at both the Bromley store and the London Bridge store for there help on choosing a CD Transport.
19 janvier 2026
Réponse de Richer Sounds - Bromley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I had a few issues with equipment and…
I had a few issues with equipment and the guys were extremely helpful and got everything sorted out
23 janvier 2026
Réponse de Richer Sounds - Bromley
Thank you for your 5 star review!
Helpful advice from friendly
Helpful advice from friendly, knowledgeable staff. Quick delivery. Decent price.
22 janvier 2026
Réponse de Richer Sounds - Bromley
Thank you for your 5 star review!
The shopping experience was excelent I…
The shopping experience was excelent I can only praise the sales person for his excellent customer support. For the TV I have yet to see and review.
21 janvier 2026
Réponse de Richer Sounds - Bromley
Thanks for your great feedback and for supporting local business.
All round excellent service
All round excellent service! From the salesman to delivery and an excellent prodict. Very happy!
20 janvier 2026
Réponse de Richer Sounds - Bromley
Thanks for your kind review, we look forward to your next visit.
They order the wrong speakers had to…
They order the wrong speakers had to take the the shop, and they wouldn't order the new speakers until took the other ones back and the other one is on a repair to a speaker which is still under guarantee its taking to long
18 janvier 2026
Réponse de Richer Sounds - Bromley
Thank you for your feedback although I was of course genuinely sorry to read it. We will investigate what happened with the speakers you bought which sounds really odd considering it sounds like our mistake, as well as the status of your current repair and contact you to resolve both issues asap.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Best price, service and guarantee.
Best price, six year guarantee and great customer service. It really doesn’t get any better. Mention to Matt the manager as well, really helpful.
17 janvier 2026
Réponse de Richer Sounds - Bromley
Thank you for your 5 star review, it’s lovely to read your comments.
Great service
Great service from staff at Bromley, in particular Jerome was very helpful.
24 janvier 2026
Avis spontané
Réponse de Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
Highly recommend!
Have been a richer sounds customer for over 20 years. Always had a great experience.
Matt at Bromley store, was brilliant as always on my last visit. No pressure to purchase and gave a great deal of details. Will only ever purchase my hifi gear from here!
Highly recommended!
16 janvier 2026
Réponse de Richer Sounds - Bromley
Thank you for your wonderful feedback
Always superb coustomer service...
16 janvier 2026
Réponse de Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Great knowledge from all staff
12 décembre 2025
Réponse de Richer Sounds - Bromley
Thanks for your great feedback and for supporting local business.
Réponse de Richer Sounds - Bromley
Thanks for your kind review, we look forward to your next visit.
Helpful staff and very friendly
Helpful staff and very friendly
We were pleased with our experience
12 janvier 2026
Tommy!!!
I've been after a particular PC monitor and pestered this shop a few times as to when stock was coming in, today it was available but I couldn't get to the store so I called and spoke to Tommy, who was excellent and hand-held me whilst completing the sale by phone, he then explained every scenario regarding delivery etc. Thank you. There aren't many top quality shops left on the High Street, selling at internet prices, even less with dedicated and knowledgable staff, Richer Sounds, Bromley is one of them, use them, they really are great!!!
16 janvier 2026
Avis spontané
Réponse de Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
Réponse de Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Always excellent
Always excellent, friendly and professional service. They are always happy to help with any questions and are very knowledgeable. My purchase was brilliant as well
6 janvier 2026
Réponse de Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Overall good experience.
Overall good experience.
One thing I'd offer as constructive feedback is tracking orders to delivery to the end user with their delivery company.
31 décembre 2025
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