Knowledgable and friendly staff, willing to spend time demonstrating a product and finding alternatives. Chosen item wasn't in stock, but arrived at store for collection next day, as promised, with... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’ve been buying from Richer Sounds for 40 years and their staff have always been knowledgeable and helpful. Impressive range of Hi Fi and separates. I’ll be buying from them again.
L'entreprise a répondu
i visited the store . Staff polite courteous ,. arranged demo of item I was considering to purchase. subsequently I completed purchase via tel call.
L'entreprise a répondu
I’ve been buying tech from Richer Sounds Croydon for years now. They are always consistent in giving good advice, expertise and service in the shop, no matter what you’re interested in or going in t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
109 South End, CR0 1BG, Croydon, Royaume-Uni
- 0333 900 0033
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good advice
Good advice, chap was happy to answer my many questions over half an hour or so. I've ended up with a decent product at a great price.
23 décembre 2025
Réponse de Richer Sounds - Croydon
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful salesman and arranged…
Very helpful salesman and arranged excellent delivery to Poole from Croydon order. Very pleased with sound.
12 décembre 2025
Réponse de Richer Sounds - Croydon
Thank you for your 5 star review, it’s lovely to read your comments.
Good advice and great price
23 décembre 2025
New TV for Christmas
I have been a customer of Richer Sounds for many years now. The customer service is SO good that I exclusively buy my TVs and surround systems from them. Having had my previous TV for 10 years, it was time for a change/upgrade. After phoning them up, as I had a few questions, I was able to buy a TV and a new surround system at a great price. Went to the store and picked it up just in time for Christmas viewing. Excellent all-round customer service.
28 novembre 2025
Réponse de Richer Sounds - Croydon
Thank you for your 5 star review!
Great helpful staff good prices
Great helpful staff good prices, no need to go anywhere else
23 décembre 2025
Réponse de Richer Sounds - Croydon
Thanks for your great feedback and for supporting local business.
Réponse de Richer Sounds - Croydon
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The epitome of excellent customer service
My family has bought tvs from Richer Sounds for many years and I wouldn't go anywhere else. This is the gold standard of service in every way and their prices are competitive. I was easily able to choose what I wanted from the website and the tv arrived very promptly.
14 décembre 2025
Réponse de Richer Sounds - Croydon
Thank you for your wonderful feedback
The service was first class as always…
The service was first class as always and managed to get my order to me quickly and helped me choose the right stands for my speakers
18 décembre 2025
Réponse de Richer Sounds - Croydon
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great advice - fantastic delivery service.
I walked into the shop with no knowledge of Head Phones but was given great assistance and subsequently ordered a pair. Sadly wasn't in stock for me to take away but they arrived at my home the very next day! I was very impressed and I am certain my husband will be very happy with his Christmas present.
15 décembre 2025
Réponse de Richer Sounds - Croydon
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Cable to hook old to new
A while ago I was looking to purchase a cable to hook up my new Smart TV to a very old VHS DVD combi unit.
I had the great fortune that Dominic answered the phone, and even when I said I was not a customer he assisted me with what I was looking for.
He went above and beyond as far as looking up the TV model and all its inputs to give me the best possible advice.
He spent over 30 minutes with me explaining all the different outputs and what they do.
And I phoned back a week or so later to say I had the cable and the unit was hooked up and Dominic was very pleased that I would hopefully now be able to transfer my VHS tapes to DVDs.
Unfortunately I have had to purchase another unit but I have the cable thanks to Dominic being so kind, helpful and patient.
Thank you so much, you are a credit to your workplace and I hope to meet you when I come to purchase a DVD player once all my VHS data is all on DVDs.
20 novembre 2025
Avis spontané
Réponse de Richer Sounds - Croydon
Thank you for your wonderful feedback
Réponse de Richer Sounds - Croydon
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent Service
I recently bought Samsung S90F TV from Richer Sounds Croydon. I had an excellent experience from start to finish. Paul (manager) who assisted me was extremely knowledgeable and very helpful, taking the time to make sure everything was explained clearly. He also kindly held my TV until I was able to arrange delivery, which I really appreciated. The installation company (ClemoTech AV) he recommended was just as impressive—professional, efficient, and did a fantastic job. I couldn’t be happier with the service and would highly recommend them.
26 octobre 2025
Avis spontané
Réponse de Richer Sounds - Croydon
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Croydon
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good service
Knowledgeable and helpful staff. Television was delivered earlier than expected.
18 novembre 2025
Réponse de Richer Sounds - Croydon
Thanks for your feedback, great to read you were happy with our service.
Exemplary service.
Always well informed and positively helpful all the staff make any purchase apleasure. The after sales service matches the sales experience and Richer Sounds will certainly remain my first call for the purchase of any TV, Hifi, or associated product.
6 décembre 2025
Réponse de Richer Sounds - Croydon
Thank you for your wonderful feedback
Martin was superbly helpful
Martin was superbly helpful, going the extra mile to locate and sell me the CD player I wanted, given some quite "fussy" requirements.
5 décembre 2025
Réponse de Richer Sounds - Croydon
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Croydon
Thanks for your great feedback and for supporting local business.
Réponse de Richer Sounds - Croydon
Thank you for your wonderful feedback
I was extremely happy with the service…
I was extremely happy with the service and knowledge of the sales team. The price was good and so was the service.
5 décembre 2025
Réponse de Richer Sounds - Croydon
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.