Richer Sounds - Croydon Avis 

The guy who served me was magic. Suggested an ideal solution for the situation I put to him.

The response to my call to the Richer Sounds telesales line was prompt and the sales representative, Dominic, was polite, friendly and helpful. I have always found this to be the case with Richer Sounds, whether over the phone or in store. It is because of this that Richer Sounds are always my "go to" for TVs and hi-fi.

Always a great experience. Been shopping with them for decades and consistent on service and value, and probably the only place I'd expect to get useful advice. This time round I was getting a refund on my 6 year guarantee. No quibbles. Who else does that these days?!

Great Customer Service & product Knowledge.

Easy to deal with. Great website. Personal service and knowledgeable staff.

The technical help was brilliant, knew if the amplifier could support my old turntable which it couldn't but suggested another for a similar price which arrived the next day, and just plugged straight in

So!
Everyone at Richer Sound is very helpful and kind,
I’m a big music lover and I’ve been buying stuff from them for more than 25 years now, I have to say than every time I call or I pop in one of the shops I feel always very welcome and happy.
Thanks everyone to satisfy all my wishes:)

Good product and good friendly staff

Had a great shopping experience!
Wanted to buy a radio, so I looked around the internet to decide what do I want. When sure of my requirements, I phoned the Croydon store, where I was greeted by very knowledgeable and helpful person. He sent me an email with links for desired products, all specifications and reviews included. Read through them, picked out one I wanted and ordered online. Next day it was delivered!
I’m very impressed by the sales team.
Way to go people! Happy!

Good prices top quality equipment but more than anything - great advice.

Purchased from Croydon Branch several times before staff always excellent
Just bought a sound bar
Kieran very patient and extremely helpful

Excellent costumer service and very happy with my purchases excellent communication skills

Amazing customer service, that you do not usually find nowadays. The team at Croydon Richer Sounds have gone out of their way to assist me with an issue with my new Panasonic TV and Sky Q.
Trying to watch Ultra HD on the new Panasonic resulted in the picture blanking out.
The team arranged for someone to come to my house and fully test the TV, establishing the problem was a compatibility issue between the Sky Q box and the TV. Also assisted me in by contacting Panasonic Customer service on my behalf, when they dismissive.
Unable to resolve the problem, the team agreed to change the TV for a different brand as neither Sky or Panasonic were interested in resolving the issue, blaming each other.
Thank you to Dominic, Kerian, Paul and Richard, for all your patience, assistance and excellent customer service.
Can’t recommend Richer Sounds Croydon enough.

I was quite pleased with my purchase from Richer sounds for the first time. I can’t think of another company that carries high-quality sound and technology like this.

The Team of staff are super super helpful and thanks again to the sales manager who helped me out choosing The right brand. so I thank him for that. And you will see me soon again.

Found what I wanted on your web site and bought in store, usual helpful service.

RicherSounds. Offers honest and good advice. I have used them for my Hi-Fi and Home Cinema needs for almost 40 years. They don't push any equipment but listen to your requirements and suggest solutions. My mobility is restricted now so I can't really visit their shops easily so I depend on trust. Don't go to the normal box pushers, use people that have good training and experience. You won't regret it.

Knowledgeable staff but additional offered wall fitting service was a huge let down which ruined the experience ie Waited over a week and then told another two weeks with no response to a simple enquiry. Disappointing that Richer Sounds uses someone with not their high standards of customer service

Shopping with Richer Sounds is a real pleasure. Only advice asked for is given, there’s never pressure to purchase and all the staff are so accommodating with getting you the best deal.
Thank you Croydon, I got a great deal on my big TV.

As always, good advice and service provided by Richer Sounds. Happy with the television and guarantee provided.