Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRicher Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB
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Lisez les avis des autres
Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn'... Voir plus
L'entreprise a répondu
Gareth and Mark were clean and tidy, polite and accommodating when I asked to place the very large package in the conservatory.. They checked to box for damage before leaving. All in all about 5 mi... Voir plus
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This is Customer service like no other...from cradle to grave you just cannot fault any part of the process....from ordering and delivered next day by delivery drivers that actually care about the way... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, Royaume-Uni
- 0333 900 0093
5,0
Excellent
3 k avis
Demande des avis aux clients
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This is the second time we are buying a…
This is the second time we are buying a TV from this company the service is exceptional from start to the television arriving. Thank you all at the Richar Sound team.
16 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review!
Selection and delivery of a tv
Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2 days later. He text in the morning to advise our slot and adjusted his schedule to suit our availability. What a very pleasant experience this has been. A full 5 stars all around. Thank you
16 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Brilliant service
Brilliant service. I was kept up to date with my order and my delivery, very friendly delivery driver as well. Would highly recommend using them.
16 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
By far my favourite delivery guys
By far my favourite delivery guys, Gareth and Karol were excellent as always. Already looking forward to spending kore money with Richer Sounds, they always come through.
16 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Zak & Ian Delivery (Richer Sounds)
Zak & Ian delivered today. Really nice guys. Friendly, helpful and keen to make sure my experience was top notch. 100% happy, cheers Zak & Ian
14 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Quick, courteous and professional
Had delivery of new TV today from Gareth & Mark. Got a courtesy call 30 mins before they arrived, all on time and about as quick and efficient as you could ask for.
Spot on!
15 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Excellent service from the Chester…
Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn't be available.
As a bonus, was advised on dealing with interference and connection problems with my home HiFi system already installed.
10 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic delivery and service
Great communication pre delivery. Lovely guys. Helpful - and provided good advice on how to situate the TV. Excellent service. Please pass on our gratitude.
14 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review!
Can’t fault Richer Sounds great…
Can’t fault Richer Sounds great delivery service
Text with 2hr time slot and telephoned 1/2 hr prior to delivery
Bang on time thanks to Paul and Karol definitely
Recommend 😊
14 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Distribution
Thank you for your wonderful feedback
Fantastic in store service from Jacob I…
Fantastic in store service from Jacob I the Stoke branch very knowledgeable. Karol and Paul the delivery team on time careful and polite.
Thank you
13 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The Best Experience
This is Customer service like no other...from cradle to grave you just cannot fault any part of the process....from ordering and delivered next day by delivery drivers that actually care about the way the delivery....just blown away with everything. Big thanks to Gareth and Mark
13 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great lads Gareth and Mark delivered…
Great lads Gareth and Mark delivered our Tv and Soundbar in the timeslot we were given. Very satisfied with this delivery..thankyou
13 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Easy purchase good people to deal with
Easy purchase good people to deal with. Delivery on time which is always a surprise these days.
12 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Réponse de Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Slick
Slick, great comms. Good delivery team kept us updated on the day. Thanks to Gareth and Mark
9 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds is a great company to buy…
Richer Sounds is a great company to buy off, I have used them many times. This delivery of a Samsung tv by Karol and Paul was very efficient. I was given a delivery slot (only two days after ordering) and Karol rang me when they were ½ hour away. All good! 👍
9 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service
I received a text giving me a 1hr delivery slot which was great. Gareth and Mark rang to say they were going to be early if that was ok which is was. They were very polite and professional and provided an excellent service. I am very pleased with the experience and would highly recommend.
9 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thank you for your wonderful feedback
Arrived on time following Gareth’s…
Arrived on time following Gareth’s phone call and he very kindly carried it into the house to allow easy unpacking. Top job
8 octobre 2026
Avis spontané
Réponse de Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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