What a fantastic experience! Steve and Alan are two of the finest customer service colleagues to ever draw breath - what the former lacks in hair, he more than makes up for in charm, knowledge and cha... Voir plus
L'entreprise a répondu
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Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Voir plus
L'entreprise a répondu
Service and prices ate always amazing. They have excellent shops, which are worth visiting or calling for advice. Brilliant delivery options too !
Our assistant was perfect, fading into the background while we listened (in the very comfortable studio) but being immediately and helpfully available when we wanted further advice. We were delighte... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
29 Bloomsbury Way, WC1A 2SL, London, Royaume-Uni
- 0333 900 0028
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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I like a shop where the staff know what…
I like a shop where the staff know what they are talking about, know their own stock and are keen to help the customer.
I never go elsewhere for audio products.
31 mai 2026
Réponse de Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Love Richer Sounds!
Amazing welcome through the door; incredibly helpful. Excited for me and my purchase. Top peeps. Great deal in person too. Thanks.
26 mai 2026
Réponse de Richer Sounds - Holborn
Thank you for your 5 star review!
Réponse de Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent knowledgeable customer…
Excellent knowledgeable customer service. So refreshing to interact with staff who are actually trained and experts about their products.
23 mai 2026
Réponse de Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Holborn
Thanks for your kind review, we look forward to your next visit.
Great install service by Simply AV
Anthony the owner of Simply AV came in person to install my new turntable and pre amp. Super professional, really quick. explained everything and sorted y ew system out. made things really simple for me to understand.tested everything
20 mai 2026
Réponse de Richer Sounds - Holborn
Thank you for your 5 star review!
Réponse de Richer Sounds - Holborn
Thank you for your 5 star review!
Réponse de Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Great advice from the staff at the…
Great advice from the staff at the Holborn branch, and quick efficient service.
3 mai 2026
Réponse de Richer Sounds - Holborn
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Shops like they used to be
In some ways going into Richer Sounds makes me sad because it shows how good other retail outlets could and should be. They have amazing customer service from staff who know what they’re talking about. If you have a problem they *phone you* to put it right. It’s like going in a shop from a time when shops cared about what they sold and what you bought. I can’t rate it highly enough.
2 mai 2026
Avis spontané
Réponse de Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Qed speaker cable Gave good advice quick simple sale
Given good advice quick simple sale
25 avril 2026
Réponse de Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Great manager Steven with a good team…
Great manager Steven with a good team good all round service
24 avril 2026
Réponse de Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Bought £2k TV with free soundbar and…
Bought £2k TV with free soundbar and promised price would be held till next day and I think manager in Southgate said he couldn't so paid higher price for TV. Decided to buy headphones . Walked into Southgate , staff serving customer. Waited . Manager who served me walked out back and ignored me so had to go to Holborn to put hase. Staff really tried to help. Bought because fiio 21 with iem sounded bad ..asked staff if he'd help set it up and he agreed , but over ear sounds great so will probably just sell iem.
22 avril 2026
Réponse de Richer Sounds - Holborn
Thank you for choosing to shop with us and I'm glad that the Holborn team were able to help with your purchase, although I’m sorry to read about some parts of the experience, particularly in your Southgate, which I will of course review with the branch manager.
If there’s anything further I can assist with, or if you’d like me to look into any of the points you’ve raised in more detail, please don’t hesitate to get in touch..
seniorcomplaintsteam@richersounds.com
Many thanks,
Tom Griffiths
Head of Customer Experience
Richer Sounds
I worked with Steve at Holborn to buy…
I worked with Steve at Holborn to buy my Samsung tv, he was really helpful and helped arrange next day delivery. Really pleased with my purchase.
17 avril 2026
Réponse de Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Réponse de Richer Sounds - Holborn
Thank you for your wonderful feedback
Very friendly and helpful staff.
17 avril 2026
Réponse de Richer Sounds - Holborn
Thanks for your 5 star review, we look forward to seeing you again next time
I have had 2 tvs in 5 days
I have had 2 tvs in 5 days . The 1st did not support headphones which was important to me . The 2nd, I could not fit the stand because the holes in the casing did not line up with the screw holes. I sent it back. I got my tv from Currys.
18 avril 2026
Réponse de Richer Sounds - Holborn
Thanks for taking the time to leave your feedback, although I’m sorry to hear about your recent experience. It’s disappointing to hear that the products you received didn’t meet expectations.
Given what you’ve outlined, we’d like to look into this further to understand what may have gone wrong, so I will arrange for one of our team to be in touch directly to review things with you in more detail.
In the meantime, if there’s anything further you’d like to share, please feel free to get in touch using the details below...
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
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