Richer Sounds - Holborn Avis 

1 340
TrustScore 5 sur 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

What a fantastic experience! Steve and Alan are two of the finest customer service colleagues to ever draw breath - what the former lacks in hair, he more than makes up for in charm, knowledge and cha... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Our assistant was perfect, fading into the background while we listened (in the very comfortable studio) but being immediately and helpfully available when we wanted further advice. We were delighte... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I went into the store expecting to order something and one was already in store, so took it away immediately. The service was friendly and helpful.

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(1 340)

23 511 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Everything just worked out

Everything just worked out.

Very happy with product and service

17 avril 2026
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Great service as always

I phoned the store to ask if they had my item in stock. They offered to hold it for me, and did so even when I was a couple of days late collecting. I love Richer Sounds! Wouldn't go anywhere else.

17 avril 2026
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

I had a great experience with Dan at…

I had a great experience with Dan at the Holborn Store. He managed to upsell and convinced me to purchase The EVO 1. Originally i was set on getting the Naim Muso which is incredible.
His attention to detail and overall service swayed my opinion!!

24 septembre 2025
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

All I want to do it give a rating

All I want to do it give a rating "

We'd love to hear from you!

Firstly, thank you for shopping with Richer Sounds.

Your opinion matters (no, it really does!).

Whilst it is reported that 78% of people say they receive too many survey requests, and it feels like their feedback doesn't register, at Richer Sounds we're listening - and we take every single comment and review seriously."

11 avril 2026
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Réponse de Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Excellent service

Went looking for headphones for my son's 18th birthday present and the manager allowed him to trial a couple of pairs in the demo room. One he had already tried somewhere else but was needed as a reference to the other which we hadn't seen anywhere else on display.
It helped him opt for a model not out but available, which upon checking was price matched on the spot to another retailer, no quibble.
Very professional and keeps Richer Sounds somewhere I will always check out and visit when tv and hifi needs arise.

10 avril 2026
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Fantastic advice & brilliant headphones!

I saw they had the headphones I was looking for in stock & they couldn’t have been kinder and more helpful with answering any questions I had. Cans came the next day. Brilliant!

8 avril 2026
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Noté 3 sur 5 étoiles

Fuller and better guidance needed

The instructions with my Freesat box were minimal and I’ve spent the last few days wrestling with it - still can’t get it to consistently record two programmes at once. Hoping I can eventually figure it out without having to bother the shop staff (who were really helpful when I bought it).

7 avril 2026
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thank you for the feedback, I was sorry of course to read of the installation difficulties you've been having, and apologies that the product instructions were unsatisfactory.

I will arrange for our team to follow up and check if all is now resolved or whether you need further assistance..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Purchased a 55 inch tv from steve

Purchased a 55 inch tv from steve gave me great advice made everything very easy. This was on Friday, 18 hours later it was delivered and setup have to say was a great purchase delivery and result so happy just popped into the store to personally thank him but unfortunately he was not in today, Richer sounds have great staff, see you again

10 avril 2026
Avis spontané
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Réponse de Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Friendly approach

Friendly approach. Good impartial advice. Decent price and great product.

7 avril 2026
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

Great experience

Great experience

6 avril 2026
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

I had a really great experience

I had a really great experience at this shop! So friendly and helpful, taking their time to find exactly what I needed — my cartridge, Cambridge gear, and a cable. They patiently explained everything and answered all my questions, making the whole experience enjoyable and stress-free. Felt really cool walking out with everything sorted. Highly recommend!
Thank you !!!

3 avril 2026
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Very friendly

Very friendly, efficient staff. Ordered a power cable for a Pro-Ject turntable that was delivered in no time.

30 mars 2026
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Easy in store purchase with friendly…

Easy in store purchase with friendly and knowledgeable staff, and helpful delivery options

27 mars 2026
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Knowledgeable

Knowledgeable, friendly staff

26 mars 2026
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Ordered over the phone and picked up from the store an hour later. They added carrying handles to the box which made my journey back on the tube more comfortable. My son was delighted with the turntable and has started his journey into the world of vinyl albums.

11 mars 2026
Logo de Richer Sounds - Holborn

Réponse de Richer Sounds - Holborn

Thank you for your wonderful feedback

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