Loved stepping foot into the London Bridge record breaking store and meeting Malik. Enthusiastic, full of knowledge and very helpful. He kindly set up a set of compact DALI floor standing speakers and... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Brilliant service! Professional staff who listen, consider carefully and give excellent advice. We have come back many times over the years for the friendly “ can do” approach of Richer Sounds staff.... Voir plus
L'entreprise a répondu
Friendly and helpful staff. Had to wait a while as other staff were sorting boxes in the listening room. Once they were gone, staff took down from display and set up the two amplifiers that I wanted... Voir plus
L'entreprise a répondu
Robin, one of the sales managers at London Bridge was very attentive when I needed help choosing a TV, which I did, and paid for, pending delivery. He was even more helpful when I rang up the next mor... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
100 Tooley Street, SE1 2TH, London, Royaume-Uni
- 0333 900 0021
4,9
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic service
Fantastic service - ordered Saturday, delivered and ready to collect in store Monday!
Always good reliable service!
31 janvier 2026
Réponse de Richer Sounds - London Bridge
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - London Bridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful team
Very helpful team . They were able to source the product by next day collection.
29 janvier 2026
Réponse de Richer Sounds - London Bridge
Thanks for your kind review, we look forward to your next visit.
Very Helpful Team
Bought some equipment for my brother and received excellent help from the Team.
Highly recommend!
28 janvier 2026
Réponse de Richer Sounds - London Bridge
Thanks for your great feedback and for supporting local business.
Réponse de Richer Sounds - London Bridge
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great experience purchasing my Kann…
Great experience purchasing my Kann Ultra ..arrived in store a day early and the shop were quick in letting me know. Very efficient thank you
24 janvier 2026
Réponse de Richer Sounds - London Bridge
Thank you for your wonderful feedback
ACCESS TO ACCOUNT PROBLEM & PURCHASE OF NEW LG OLED
I could not access my online account with Richer Sounds to purchase a new LG OLED. Cloudflare on trying to enter kept reverting back to the start of the process. I therefore used the telephone system and London Bridge took my order and delivered on the 27th January, three days after receipt of stock.
Many thanks Malik.
The account problem was successfully resolved by Tom (Customer Services Manager) and his team.
Tom took the time and the trouble to call me on a number of occasions which I really appreciated.
I found out that the company had renewed their online customer accounts in 2024 and I had to re-register my account. To do this one of the team suggested Cloudflare may work if I cleared cookies. By allowing cookies as a one time event I was able to re-register my account.
Many thanks Tom and your team.
They are passionate about providing a really good service.
The TV is, so far, a work in progress as I find out about how to use the new features.
9 janvier 2026
Avis spontané
Réponse de Richer Sounds - London Bridge
Thank you for your 5 star review!
Réponse de Richer Sounds - London Bridge
Thank you for your wonderful feedback
Réponse de Richer Sounds - London Bridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent value and service
Helpful knowledgeable staff with an extensive track record of offering great prices and customer service. I’ve been a customer for over 30 years and am always happy with my experience.
12 janvier 2026
Réponse de Richer Sounds - London Bridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good Quality Record Players
Bought a record player for a friend here, the staff were very helpful and helped me pick out the perfect gift.
The record player itself works great and my friend has been really enjoying it.
25 octobre 2025
Richer Sounds of a PLX 500
As someone who has loved high quality Hi-Fi and the respective listening experience, I have been a Richer Sounds shopper, for nearly as long as the brand has existed.
This trip started with pointing out to my companion, the site of the original store, London Bridge walk.
We were warmly welcomed for my collection of a Pioneer PLX 500 turntable (my first for over 20 years).
With Alex facilitating a request to use the demo room, allowing my 9-year old niece to spin her first piece of vinyl! She was enthralled by both the listening experience and “green” circle of vinyl, confirming that she loved the tune and sound.
Alex very kindly created a handle for the journey and we took the long and “heavy” route home, jointly setting up the new deck and playing another “first” disc!
I have since added a new dedicated Phono board to my Arcam A22 and whilst reviews vary, I am personally enjoying great balanced sound, with decent low bass weight at low volume levels. Also not detecting any rumble, which was one of the risks of going from belt to direct drive.
My niece enthusiastically confirmed that yes, she would like my older player, a maintained Project Debut (new cartridge, belt and anti-skate weight). Given I bought her the RSD 4x coloured vinyl issue of Oasis’ Time Flies, I believe I know what her first listen will be!
Big thank you to Alex and the team, for making a simple collection, a very memorable experience…with some good advice in the real secondhand value of my Arcam A22 DAVE. You have gained a new younger Richer Sounds fan and kept the loyalty of a much an older one!
15 janvier 2026
Great service and great price
Great service and great price
Very happy with my LP8X Turntable it sounds amazing and the electric cue lift is great!
15 janvier 2026
Réponse de Richer Sounds - London Bridge
Thank you for your 5 star review!
Good service, good value
9 janvier 2026
Réponse de Richer Sounds - London Bridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service and as it was raining…
Excellent service and as it was raining I was given a new umbrella.
9 janvier 2026
Réponse de Richer Sounds - London Bridge
Thank you for your 5 star review!
Absolute 5* customer service.
Absolute 5* customer service.
Ordered a record player, arrived damaged (likely delivery issue) - made one phone call to the London Bridge store & had a new one in under 24 hours. I'll always buy my audio kit from here.
13 janvier 2026
Avis spontané
Réponse de Richer Sounds - London Bridge
Thank you for your 5 star review, it’s lovely to read your comments.
How to Gain a Low Review Due to 3rd Party Companies You Associate With!
Trying to connect to my account online was terrible due to Cloudflare (a noted rubbish and lack of security add on). The young chap at London Bridge who took my call was very helpful and was able to process my purchase of an new LG OLED. Of course this is still on order as I have not received an update by email as the online website is useless due to Cloudflare.
If there was no Cloudflare this review would have been significantly better.
Moral of this review is lose Cloudflare and don't use third parties that are rubbish!
9 janvier 2026
Réponse de Richer Sounds - London Bridge
Thank you for your feedback although I was really sorry to read you experienced problems making a purchase with us online. Cloudflare is used widely amongst businesses for security, performance and reliability reasons, and protects the site from attack; from a customer point of view at most it should be a quick tick box to complete at most.
I really appreciate you taking my call however and your time in discussing the detail with me, it appears that not accepting cookies may have caused some issues here but we're discussing with our developers to try and recreate your journey and determine what caused you the problems.
In the meantime thank you for keeping your business with us and I will follow up post delivery with you to make sure all is well.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.