Richer Sounds - Milton Keynes Avis 

Ordered on a Wednesday evening and goods were ready to collect Monday.
Best price around for the products I wanted.

Let me start by saying that over the past year I have genuinely made two/three purchases from Richer Sounds.
I haven't got money to throw around - they were a big spend - but I don't really think that I would have made purchase number two if any of them was bad.

I vote for things with my feet and don't go back if service, value, advice etc don't sit right with me.

So, starting last year when I made my first audio purchase I was quite surprised by the amount of pre-purchase time that the advisor gave me and a family member as we evaluated a number of speakers. Purchased them and they were delivered.

In a way that's the hard bit done, but what stood out was the care and professionalism of the delivery, further guidance.

Within a few months it was obvious that I needed to change my amplifier - which although still functioning well after 12 plus years, - was not up to it.
Again, the same help, guidance and suggestions enabled me to get my choice down to a couple, but then decided to make a change in my plans to add good streaming capabilities to my setup. No problem and again lots of assistance and help again with 'fine tuning' hints. What struck me (apart from realising my 80's/90's/2000's knowledge was well out of date) was the way advice, explanations, demonstration was given in a non patronising manner with no-pressure assistance.
I also need to add that the delivery arrangements worked perfectly. This was important to me as both my mobility issues and my location has presented difficulties to some couriers.

So, this led to my last order this June. I realised I might be missing out on a TV I wanted.
I contacted the store and spoke to one of the sales guys Adam, who had helped me earlier.
Problem solved over the phone for a delivery later.

Well, I think that's all my budget blown for the next few years :-) but I don't feel disappointment. I am experiencing what I had hoped for - good AV stuff as they advised.

I will stop here, and just say the Richer Sounds store in Milton Keynes was clearly excellent in the way we got treated. The gear I'm using is great, and I hope to use Richer Sounds again in the future.
RECOMMENDED

The service was great, brilliant advice and set up a test of products that were under consideration. Adam and the other members of the branch were really helpful and knowlegeable/

Gilbert and the team were excellent.
Super helpful and great advice on turntable /amp / speaker options.
Gave them a lot of flexibility on budget etc and never felt they were trying to oversell. Guided me through the best fit for us and all delivered within 48hrs.

Great service all round. Managed to park directly outside the Milton Keynes store, TV was collected soon after receiving a call to say it was ready, staff member even carried it to the car for me. Good old fashioned personal service.

I found the ordering and delivery service great, although I had a small panic as it came in 2 separate deliveries 3 minutes apart. Very straightforward and easy to understand. I spoke with my local store in Milton Keynes who were very helpful and recently talked again over an issue with a mini system but I managed to correct it. They had offered a brand new replacement immediately but fortunately it wasn't necessary.
Thanks everyone!

Adam at Milton Keynes had already set up the demo room by the time we arrived. Very helpful with comparing the 2 turntables I had been considering. So glad that I went for the Argon Audio TT4 MK2. The tonearm and anti skate setting up should ideally be done following the Argon Audio website using the Tips & Tricks : Turntables section. The turntable is solid , great colour (mahogany) , easy to assemble and most importantly produces a well rounded and balanced sound. Highly recommended . Thank you ,Richer Sounds ( and obviously Adam)

Good, knowledgeable chat with the sales staff. Didn't try to rush me. Was more than happy to chat and let me go away and think about it. No pressure to buy anything.

Ordered online for pick up at local shop. Manager at the shop kept me informed right up to pick up. Great service, knowledgable guy.

Great shop Mark even gave my dog a bowl of water. I bought a TV and sound bar great deal service and delivery.

Once again service and information spot on at MK Richer Sounds . Really recommend their shop.

Human advice over the telephone. Good price, good delivery. Tuner works well and 3 year guarantee. Perfect service.

Straight answers to straight questions, clear responses on delivery options and cooperative approach to delivery options

Outstanding service, as expected. Prompt delivery by very helpful crew, Zak and Ian. Why would you shop anywhere else? It has to be Richer Sounds.

The way that we were listened to and your staff members went out of their way to make sure we got what we were looking for.

Had a problem with my free sat recorder and the staff couldn’t have been more helpful and have organised a new one

I phoned previously to ask several questions about the hifi unit I was interested in buying.
Mark was more than helpful with answers to my questions.
Very polite and I couldn’t have got better service.