Richer Sounds - Newcastle Avis 

Been using richer sounds for years but after a recent fault with a 2 year old tv was passed on to the manufacturer that just rather offer me next to nothing and no replacment parts ,if I had know richer sounds warranty was not there own but manufacturer why shop with them? After I discussed this over the phone I was really important to them....so £50 was offered towards another tv ,but I had lost out in hundreds of pounds with a warranty that would be cheaper for them to "pay you off" rather that replacing defective parts.

Guy in the shop (Harry) listened to what I wanted and picked up an item straight away - fitted perfectly with what I was after. It was a shop model so he arranged for a new one to be delivered (free of charge) it arrived quickly and is great. Smooth transactions from start to finish- am a very satisfied customer!

EFFICIENT, POLITE AND EFFECTIVE.

First class knowledge and friendly helpful service. Super efficient.

Expert knowledge and very helpful in every way.

Nice tv, worth the price.

We can hope to expect everything to be perfect, but it's not always the case. I'd bought a new TV about 8 months ago, which started getting issues after a short while. Richer Sounds staff guided me through the full process of repair. I'd had a repair and it unfortunately didn't solve the issue. Again, these things can happen. Flawless service and assistance from the staff, and I've had the TV replaced with what I can only describe as amazing. The other TV itself, isn't bad for specs, just an issue that can arise, like many products we buy.

I've been buying from Richer sounds since my grandad recommended then, he always bought from there from day one of the Newcastle store opening, I've been going there for 25+ years, too. And I'll keep buying there when I need what they sell. The staff are knowledgeable without the arrogance I've come across in many other hifi stores. Euan, you're a star. And the other staff I'd spoken to, apologies, I've forgotten your names, but you all excel at what you do. Well done lads.

I do miss the paper leaflets with all the current offers though. Man, you guys offer some serious bargains over the years. The mordant short Avant 5.1 was hands down the best purchase I ever got there. Had that set over 14 years.

Excellent service as always and 6 year warranty so a big plus, won't go past richer sounds

Ordered over the phone as was in Newcastle and able to pick up from the store there.

Great service but so disappointing Richer Sounds no longer delivering to the Channel Islands. Got my whole sound system from you guys, albeit 10yrs ago. God, I hate brexit!

Knowledgeable, friendly 100%

As always, a great experience shopping from Richer Sounds. I purchased a BenQ TX710 and cannot fault it, so easily set up, finding the 4 corner keystone extremely useful, the image is tight in the masking for the first time ever and the picture quality, only WOW fits with that.

my friend told me to go to ricat allher sounds no probling at all

Great customer service and very amenable staff.
Takes a good while to get through to speak to someone but once you do, they couldn't be more helpful.

Excellent store and very satisfied with my product, however sales staff at the shop were not very engaging throughout the sale. However a big shout out for Euan who was exceptional messaging info and details to me.

Excellent deal from the Newcastle branch,did a price match no bother, have had emails to keep me updated and the delivery team excellent tracking app and phone calls from the driver well pleased thanks.

Very attentive service from Euan - over two purchases and one possible repair issue (which was resolve) has given excellent advice and service promptly. Prompt delivery.

Just popped in for some speaker cables and advice. As usual you always get a warm welcome and lots of friendly chat from the guys working there. Got what I needed at a great price and also advice as to where to get my record player serviced.
Brilliant customer service as always. This store is always 5stars

Dealt with Richer Sounds some 12 years ago & was pleasantly surprised that they still had my details on file when I ordered a new CD player recently . Courteous service in successfully trying out a CD that my old Denon player could not read on a Marantz unit .
The new Marantz player arrived on time . The packaging was substantial & kept the unit in excellent condition .Well Done

Great service from Euan in your Newcastle store. Very competitive price as well, also delivery right on time.

We purchased a new turntable and cd player from your Newcastle store over the telephone and cannot speak highly enough of the young man we spoke to.
He was friendly, professional, and answered all our questions - nothing was too much trouble for him (even though at the time of purchase he had only been there a week!)
We highly recommend Richer Sounds Newcastle and will definitely be using them for future purchases.