Richer Sounds - Romford Avis 

Visited the Romford/Gidea Park store for advice on a replacement CD player for our music appreciation group based at Hornchurch Library and as expected I received excellent service and good advice bearing in mind our limited financial budget. Thanks to Graham for his friendly and competent advice and assistance in the store.

I went to buy a new record deck but was undecided on which one to buy, all my questions were answered by the shop manager. All the discounts were taken off the purchase price without asking and we were told it could be 4 to 5 days for delivery. Delivery came the next day, the shop staff were very helpful and extremely efficient.

Friendly, and helpful.

Always helpful and efficient at Gidea Park Branch, with a wealth of experience and knowledge

Always good advice,that's why people like me go back again and again

Knowledgeable member of staff. Really pleased with items purchased. Disappointed the items were not available to take away but were instead delivered the next day free of charge including some cable free of charge. Had to remind the salesman to deduct £10 for being a V.I.P. member.

Very helpful member of staff, had the item sent to me direct from another branch.

All way you guys treating your customers with open arms specially Steve and his team
Thanks again

Very helpful staff. Excellent knowledge.

Even offered free delivery, then explained its best to accept because if the product is damaged in transit, it’s down to them.

Great customer care team that went beyond the usual expectations. Good priced product with long warranty. Delivery service was reliable and kept us informed of the delivery time

Great service. Great knowledge. Great prices. Great experience

Delighted with this purchase. Really great price versus the wider market and delivered really quickly and works perfectly. Thank you

I contacted Richer Sounds Romford back in March to ask about price matching. They responded promptly, which I appreciated, and explained they couldn’t match the offer on a 55-inch TCL TV because the other retailer only provided a 2-year warranty, whereas Richer Sounds includes a 6-year warranty. That’s a fair and reasonable point.
I then asked whether there were any offers available for the larger 65-inch version. Initially, I didn’t receive a response, but after chasing, they confirmed there were no special deals.
Based on that, I decided to go ahead with the 55-inch model and emailed again to ask how to proceed with placing the order. Unfortunately, I didn’t receive any reply. While I can understand missing one email due to being busy, it happened again at the point where I was ready to make a purchase.
What makes this more frustrating is their automated response proudly states they will reply within 24 hours. In my experience, that simply wasn’t the case. If this is something they can’t consistently deliver, it shouldn’t be stated so confidently.
Overall, the initial response was helpful and fair, but the lack of follow-up when I was actively trying to buy gives the impression of poor communication and lack of customer care.
In the end, I placed the order through their website myself. While the product offering and warranty are strong, the experience made me question the value of contacting the store at all, as it felt like meaningful customer interaction was lacking.

Great service given a credit note for a previous purchase the recommendations for replacement headphones were incredible ! Cannot recommend the seinhssuset adr680 highly enoungh . Great headphones

I’ve got to say that every time I shop at literally any store in London, the service the knowledge and the friendly experience I have received from the staff is always exceptional. No hard sell like you get from other large supermarket retailers with little or no knowledge.
Many thanks all.

Excellent advice and professional service

Very easy and straightforward. Can think of no suggestions that could improve the quality of the service

Easy to order online
Delivery within few days and on time
Love the Tv
Customer service filling order at Romford really helpful