Amazing service as always from the Richer Sounds team and Oli in particular. Expert knowledge and advice to make the right choice. Thank you!
L'entreprise a répondu
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Lisez les avis des autres
Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Voir plus
L'entreprise a répondu
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Voir plus
L'entreprise a répondu
I was really impressed when i called Richer Sounds @ Swiss Cottage. Paul did a great job and explained options. When i had reached my decision, Paul explained the purchase process. My new device was d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
25 Northways Parade, NW3 5DN, London, Royaume-Uni
- 0333 900 0031
4,9
Excellent
1 k avis
Demande des avis aux clients
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Omar was very knowledgeable and…
Omar was very knowledgeable and extremely helpful. He made it a great experience.
4 novembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Paul at Swiss Cottage took great care…
Paul at Swiss Cottage took great care in showing us what available models they had for my requirements, and allowed us enough time at the audio test room to pick our preferred options.
2 novembre 2025
The customer relations agent was excellent
The customer relations agent was courteous, knew his product range very well and followed through on the company’s delivery promise.
28 octobre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service
Excellent service, very knowledgable and extremely competitive pricing...and really friendly too! Recommended.
22 octobre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Amazing Service amazing staff at Richer…
Amazing Service amazing staff at Richer Sounds Swiss Cottage,Ollie,Omar and fillip helped me a lot with my purchase I can highly recommend buying from this retailer.
27 octobre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Thanks, Oli.
Good price for an excellent turntable. Oli was very helpful and friendly. I appreciated his follow-up call. It's a great shop.
25 octobre 2025
Réponse de Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Swiss Cottage
Thanks for your kind review, we look forward to your next visit.
What a great experience! I was looking for a stand alone blue…
I was looking for a stand alone blue tooth speaker, not knowing that there were alternatives, but wanting a great sound for the music I listen to . I was extremely fortunate that I was helped by Filip at Richer Sounds Swiss Cottage who asked the type of music I listen to and showed me the various options , before then playing my music to me in the demo room. His knowledge and helpfulness, to the extent of setting up the KEF speakers in my home , highlights the value of going to the shop rather than buying on-line.
I could not be happier with the service I received from Richer Sounds and Filip.
Thank you
Barry
24 octobre 2025
Avis spontané
Réponse de Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Had an outstanding experience with Oli
Had an outstanding experience with Oli: super knowledgable and helpful. Got my family for the experience!!
16 octobre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Usual terrific service
Usual terrific service, with knowledgeable, friendly staff. Have purchased many things from Richer Sounds in the past and they will always be my first stop - be that audio, TV or 4K projectors
11 octobre 2025
Réponse de Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Great service
Ordered online, fast delivery,good communication. Waiting for me when i arrived at shop. Highly recommended!
10 octobre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Réponse de Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Item was in stock and reserved for me.
Item was in stock and reserved for me. Collection was easy and the device well priced.
7 octobre 2025
Réponse de Richer Sounds - Swiss Cottage
Thank you for your wonderful feedback
Excellent service on product which…
Excellent service on product which failed after 5 years. Gave me option of either a full repair or gift vouchers towards new TV
13 juin 2025
Réponse de Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Unimpeachable Service
Extremely helpful and responsive to e mail when it came to helping me to choose the right product for our needs. Never really a given when it comes to consumer tech retail, sadly. Should be the first and last principle of customer service.
2 octobre 2025
Réponse de Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
amazingly helpful staff with exchange…
amazingly helpful staff with exchange and also with delivery
100 % sort of service a lot of other businesses could learn from
1 octobre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for your great feedback and for supporting local business.
Fantastic service, even over the phone
I spent some time on the phone with Omar. I was interested in purchasing a television, but I had a few questions.
I’ve seldom encountered such fantastic customer service. Omar was knowledgeable, professional, yet friendly, and he went out of his way to be helpful. Throughout, I didn’t feel rushed, but he was quick to answer my questions and process the transaction.
Richer Sounds' competitive pricing, solid reputation, and excellent customer service convinced me to buy from a great British company rather than an online American giant that doesn’t pay taxes. That felt good.
6 octobre 2025
Avis spontané
Réponse de Richer Sounds - Swiss Cottage
Thank you for your 5 star review, it’s lovely to read your comments.
Second to none
The service and knowledge of people in the store. This is the 4th time I have been back there buying new equipment.
23 septembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Always get a good Deal
I’ve been going to Richer sounds for a few years now, and I always find I get a good deal. Even if I shop around I always get the best deal from them.Free delivery on TVs for example, I can’t think of anything negative. Ive always had a positive experience dealing with them.
28 septembre 2025
Réponse de Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
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