Richer Sounds - Watford Avis 

Please be advised that I went your store in Watford on 29 June 2026.
I am a foreigner and I don't live here . I bought ATLP5X turntable from your store . There was a lady( partially disabled ) and a black guy ( probably store manager).
I had problem with credit card transaction with them. They have charged my Amex and Visa card twice and both time transaction didn't get through and provided cancelled receipts. both saying that they don't accept those credit card which required signature and then the manager said its their policy.
But the again he said that he can accept my same credit card only for one time and he completed the transaction of GBP 289.00 and handover the Turntable. when i came home i got an email alert that GBP 289 transaction was by made by Richer Sounds. Then i went next day on 30 June at your store in Watford and the Lady said we have cancelled those transaction in the machine .
That's fine and then I wanted to buy few stylus and record cleaning product but she refused to serve me and said we cannot accept your card and she didn't bother to ask me whether I interested pay in cash.
Anyway I left your store that day. after couple days day later I went your Holborn branch in London and i got the proper service from your staff my credit card worked perfectly fine.
I would appreciate it if you look into this issue and why two different rules apply.
Best Regards

Friendly knowledgeable staff. Focus on what you need rather than what you think you want. Balanced opinions and cool communication. Best price/value options.

When I explained I wanted to hear voice better from my tv your staff recommended a specific sound bar - which was actually a bit cheaper than the one I suggested. Now installed - It has really made a big improvement .

Excellent service throughout by Heather

Very helpful and quick service

Excellent service. Sammy was very helpful and knowledgeable. He guided me a lot and answered all my queries. Will definitely recommend buying from them

This is only the 2nd time in 15 years that I have used Richer Sounds. I usually buy from online retailer's. What a spectacular service from start to finish.

Initially Heather offered me £10 off a price I had already found online. Product ordered and delivered at a date I choose. With in a week or so of using this £2000 TV, it did not live up to the reviews and hype and was shockingly disappointing. Coming from an LG C2, I know what I'm talking about.

Head office directed me to Lloyd at this branch (Watford). Lloyd called me and offered to help with some in-store demos.

I attended the store where Lloyd had set up some demos (Samsung S95F series) based on my feedback. This man has tha patience of a saint, the personality of an angel and agility of Messi! Not only was I even more confused by the tips and tricks that Lloyd walked me through, but I was amazed that this was far from a hard sell. It was legitimate help...

I went home, had a think and back to the store to demo the take a look at the G5. I left the store, had a look online, emailed Lloyd and done deal.

I felt like a member of my family who was truly interested in my wellbeing was looking after me. Lloyd, thank you for being you. I appreciate your help.

And the TV?

Well it's only been 1 day. Hopefully this is Happy Days!

Thank you Heather, Chris and Lloyd.

I ordered the fairly large tv over the phone from Watford an easy process.
It was delivered on time with delivery guys keeping me updated.
I set the unit up with my existing sound system, however a had a slight technical challenge of compatibility. Phoned Watford branch and we worked out a solution in a 30 min call.
Great service.

Richer Sounds is the best shop to use for TV and musical equipment since Discover them about 10 years ago, I would never buy my electrical equipment from anywhere else. The staff are great and knowledgeable

Lloyd at the Watford store was very knowledgeable and helpful. Great customer service!

Very good customer service appropriate information given and no sales pressure. We called in late Sunday just before closing but we were not rushed at all we returned later in the week to make the purchase and again excellent customer service.

Hi we used Watford branch To purchase a tele spoke to very informative gentleman Sammi , good salesman,however once tele at home we had trouble connecting Sonos to tele my only gripe we rung shop for some help Chris answered said he would get sammi to call back 4 th attempt spoke to lady who put us in touch with sammi I understand the shop may be busy however I think this could improve thks

Helpful and knowledgeable manager solved my problem.

Great communication, next day delivery to the store and great follow up.

Great Price.
Great after sales support

Excellent help and advice from Sami

Great customer service. Knowledgeable staff. Easy to deal with. They are quite happy to recommend the right deal not the most expensive one. Been a customer for over 20 years and will keep coming back.

I telephoned to place my order as I wanted to confirm delivery date. I spoke to a lovely lady called Heather. We discussed product and price. I explained the record player was for my husbands birthday and delivery was important. She offered me named delivery which was so appreciated. The item arrived on the designated date! Thank you Heather.

I was on the phone for 25 mins whilst the shop assistant tried to get the portal to take payment to work. Very upset to be badgered on the phone by you to amend feedback.
Yes , I did complete a purchase by card payment over the phone in the normal way. So your reply is false.
I would give no stars if I could.

Heather as always was amazing. She and the team always offer good, practical advice and great value for money.