Thanks. Very good service and always polite. It’s always a pleasure to visit Richer Stores at Watford. Purchased C D unit( Cambridge Audio)- loving it.
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Lisez les avis des autres
I ordered a CD player online for collection at the store. I managed to park in one of the allocated parking spaces at the rear of the store and went in to collect my purchase. To save me carrying it... Voir plus
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Lloyd at Watford Richer Sounds was absolutely brilliant, replied to my messages immediately and sorted out exactly what I needed at a great price! The Marantz Cinema 60 is also a fantastic product.
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I originally heard about how good Richer Sounds were with their customers and my experience did not disappoint! I walked into the shop and was immediately greeted and asked if I needed help, I replied... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Coordonnées de contact
117C St Albans Road, WD17 1RD, Watford, Royaume-Uni
- 0333 900 0037
4,9
Excellent
2 k avis
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Wonderful staff and service
After my order, I was contacted by Heather at Richer Sounds who explained when I could collect my hifi components and where I could park. When in the store we had a great conversation and was directed to a loading bay in front of the store and the store manager brought the packages out and placed them in my car. What an excellent and human service!
20 mai 2026
Réponse de Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Excellent customer service from Anca
Excellent customer service from Anca. Friendly, professional and a joy to deal with. She actually listened to me and made the whole experience a good one. Highly recommend 👌
19 mai 2026
Réponse de Richer Sounds - Watford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Réponse de Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Efficient & Bradley was great.
19 mai 2026
Réponse de Richer Sounds - Watford
Thank you for your wonderful feedback
Great!
Courteous, patient, knowledgeable, likeable staff. Swift standard delivery. Great service all around and excellent prices!
18 mai 2026
Réponse de Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
Réponse de Richer Sounds - Watford
Thank you for your 5 star review, it’s lovely to read your comments.
Anca was superb
Anca was superb
Listened to me beforehand and good advice
Bought what I wanted and will be coming back soon to buy amp and speakers from Anca
Thank you
18 mai 2026
Réponse de Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Processed my purchase professionally.
15 mai 2026
Réponse de Richer Sounds - Watford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Helpful service and advice from RS…
Helpful service and advice from RS staff in-store and over the phone. Incredibly speedy and efficient delivery. Excellent product. Very happy.
15 mai 2026
Réponse de Richer Sounds - Watford
Thanks for your feedback, great to read you were happy with our service.
I'm a bit of a vintage audio nut
I'm a bit of a vintage audio nut, but Richer Sounds have been my go-to supplier of new hifi for more years than I care to remember. Always excellent service and good prices (especially if you join their VIP club).
13 juin 2025
Réponse de Richer Sounds - Watford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service and knowledge
Excellent customer service and end to end service from inquiry right through to delivery of our new TV.
11 mai 2026
Réponse de Richer Sounds - Watford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Réponse de Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Overall
Overall, a very positive experience.
Your colleague who was helping me was very curteous, helpful and knowledgeable. Initially, I had some difficulties getting the speakers to work at the right volume.(Something to do with default factory setting). But after some ten minutes of research, they work to my full satisfaction.
Richer Sounds will be my first port of call for my future 'sounds' needs.
2 mai 2026
Réponse de Richer Sounds - Watford
Thanks for your feedback, great to read you were happy with our service.
They spoke well on the replacement hi…
They spoke well on the replacement hi fi I was looking for and had the very machine I needed then carried it out to my car
29 avril 2026
Réponse de Richer Sounds - Watford
Thank you for your review, I'm pleased the store colleagues helped find the right replacement system for you, and assisted in getting the goods to your vehicle. We are always trying to improve continually, so hopefully next time you visit us we will be able to obtain a full five star review.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great customer service!!
We had a great experience in Richer Sounds Watford. From our initial visit, where Heather demonstrated the Samsung Freestyle projector, to the follow up quote and emails and, the day of collection, we have received first class customer service from all members of staff. Thank you.
25 avril 2026
Réponse de Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent store experience
Excellent store experience, incredibly helpful from start to finish. Explained the range of options, gave me time to think it through and helped when I needed to get the stuff back home.
27 avril 2026
Réponse de Richer Sounds - Watford
Thanks for your feedback, great to read you were happy with our service.
Helpful
Helpful, knowledgeable sales assistant, got me the best product and deal for what I wanted to achieve.
Thankyou
18 avril 2026
Réponse de Richer Sounds - Watford
Thanks for your feedback, great to read you were happy with our service.
The right product from the right people
The right product, sold by real people that know what they are doing. I should have gone here first (first TV failed, bought from a Tesco partner supplier 180 miles from home - what a faff!)
17 avril 2026
Réponse de Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
The guys at Watford were excellent, however ...
The guys at Watford were excellent, as you'd expect from Richer Sounds. The reason for not proving the fifth star relates to your chosen courier. I advised that delivery was not to be made on Saturday 25th as I would not be available to take delivery and that delivery should be Monday 27th. Despite this clarity DPD delivered on the Saturday regardless!! So that aspect was exceptionally poor and not what I would expect.
24 avril 2026
Réponse de Richer Sounds - Watford
I’m really pleased to hear the team in Watford looked after you well, although of course sorry to read about the issue you experienced with the delivery not taking place as agreed.
I’ll be looking into this with the 3rd party courier of course and appreciate you bringing it to my attention. If there’s anything further I can assist with, please don’t hesitate to get in touch..
seniorcomplaintsteam@richersounds.com
Many thanks,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Having had my to for only 9months it…
Having had my to for only 9months it broke down and staff said bring it back and they replaced it there and then couldn’t have been more helpful
23 avril 2026
Réponse de Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
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