Richer Sounds - Watford Avis 

1 654
TrustScore 5 sur 5

4,9

117C St Albans Road, WD17 1RD Watford, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Wanted to part exchange but Richer Sounds were honest about the fact they couldn't offer an attractive figure due to the age. I was offered a further discount on what was the best price around. i fina... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Wonderful support from R/S Watford. Our Youth Club overhead projector had stopped working and we thought it needed replacing. (Originally bought from R/S Watford with excellent service.) Thanks to Bra... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Came into the store today with a broken B&W. Bradley was so helpful. He found out what the issue was, steered me in the right direction to source a replacement part. He could have not been more helpfu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I purchased a TV on 13.8.26 which was delivered safely the following day. As a result of miscommunication re. setting up I spoke to a staff member on the phone who arranged a refund. When the TV was s... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin Hi-Fi
  2. Magasin d'électronique
  3. Magasin de télévisions

Écrit par l'entreprise

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(1 654)

24 722 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Overall

Overall, a very positive experience.
Your colleague who was helping me was very curteous, helpful and knowledgeable. Initially, I had some difficulties getting the speakers to work at the right volume.(Something to do with default factory setting). But after some ten minutes of research, they work to my full satisfaction.
Richer Sounds will be my first port of call for my future 'sounds' needs.

2 mai 2026
Logo de Richer Sounds - Watford

Réponse de Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Noté 4 sur 5 étoiles

They spoke well on the replacement hi…

They spoke well on the replacement hi fi I was looking for and had the very machine I needed then carried it out to my car

29 avril 2026
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Réponse de Richer Sounds - Watford

Thank you for your review, I'm pleased the store colleagues helped find the right replacement system for you, and assisted in getting the goods to your vehicle. We are always trying to improve continually, so hopefully next time you visit us we will be able to obtain a full five star review.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Great customer service!!

We had a great experience in Richer Sounds Watford. From our initial visit, where Heather demonstrated the Samsung Freestyle projector, to the follow up quote and emails and, the day of collection, we have received first class customer service from all members of staff. Thank you.

25 avril 2026
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Réponse de Richer Sounds - Watford

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 5 sur 5 étoiles

Excellent store experience

Excellent store experience, incredibly helpful from start to finish. Explained the range of options, gave me time to think it through and helped when I needed to get the stuff back home.

27 avril 2026
Logo de Richer Sounds - Watford

Réponse de Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

Helpful

Helpful, knowledgeable sales assistant, got me the best product and deal for what I wanted to achieve.
Thankyou

18 avril 2026
Logo de Richer Sounds - Watford

Réponse de Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Noté 5 sur 5 étoiles

The right product from the right people

The right product, sold by real people that know what they are doing. I should have gone here first (first TV failed, bought from a Tesco partner supplier 180 miles from home - what a faff!)

17 avril 2026
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Réponse de Richer Sounds - Watford

Thanks for your 5 star review, we look forward to seeing you again next time

Noté 4 sur 5 étoiles

The guys at Watford were excellent, however ...

The guys at Watford were excellent, as you'd expect from Richer Sounds. The reason for not proving the fifth star relates to your chosen courier. I advised that delivery was not to be made on Saturday 25th as I would not be available to take delivery and that delivery should be Monday 27th. Despite this clarity DPD delivered on the Saturday regardless!! So that aspect was exceptionally poor and not what I would expect.

24 avril 2026
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Réponse de Richer Sounds - Watford

I’m really pleased to hear the team in Watford looked after you well, although of course sorry to read about the issue you experienced with the delivery not taking place as agreed.

I’ll be looking into this with the 3rd party courier of course and appreciate you bringing it to my attention. If there’s anything further I can assist with, please don’t hesitate to get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Noté 5 sur 5 étoiles

Having had my to for only 9months it…

Having had my to for only 9months it broke down and staff said bring it back and they replaced it there and then couldn’t have been more helpful

23 avril 2026
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Réponse de Richer Sounds - Watford

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Expert Advice and very good price



Visited your Watford shop to buy new TV and sound bar. Was helped by a very knowledgeable lady (Anca) who was really helpful.
Great advice and goodst at good price
Would recommend.

21 avril 2026
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Réponse de Richer Sounds - Watford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Noté 5 sur 5 étoiles

Richer Sounds Watford World class team!

I’ve been shopping with Richer Sounds Watford branch for over twenty years and buy pretty much all my entertainment products from them due to the amazing service I receive every single visit.

20 avril 2026
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Réponse de Richer Sounds - Watford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Noté 5 sur 5 étoiles

Excellent service at Watford Richer…

Excellent service at Watford Richer Sounds.
Always really helpful over the phone.
Fast dispatch, and goods received with DPD (the best courier).

16 avril 2026
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Réponse de Richer Sounds - Watford

Thanks for your kind review, we look forward to your next visit.

Noté 5 sur 5 étoiles

Always friendly and helpful staff at…

Always friendly and helpful staff at the shop.

15 avril 2026
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Réponse de Richer Sounds - Watford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Noté 5 sur 5 étoiles

I had reason to call twice prior to my…

I had reason to call twice prior to my purchase and found both people I spoke to most helpful and eager to please. Their advise was honest and made me want to visit to purchase from this location.

28 mars 2026
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Réponse de Richer Sounds - Watford

Thank you for your wonderful feedback

Noté 5 sur 5 étoiles

Best service

Always a great service and a pleasure to purchase from their Watford branch.
Wouldn’t go anywhere else .

14 avril 2026
Logo de Richer Sounds - Watford

Réponse de Richer Sounds - Watford

Thanks for your great feedback and for supporting local business.

Noté 5 sur 5 étoiles

Heather from the Watford store went…

Heather from the Watford store went above and beyond to source the last Morantz Stereo 70s from all of the Richer Sounds stores.
I received my amp the next day from the Bristol store.
I cannot thank her enough

13 avril 2026
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Réponse de Richer Sounds - Watford

Thank you for your 5 star review!

Noté 5 sur 5 étoiles

Have been a Richer sounds customer for…

Have been a Richer sounds customer for over 20 years and service and prices are always excellent.
Lloyd from the Watford store was really helpful and friendly when I collected our TV.
Keep up the good work Richer Sounds!

10 avril 2026
Logo de Richer Sounds - Watford

Réponse de Richer Sounds - Watford

Thanks for your 5 star review, we look forward to seeing you again next time

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