Riverside Avis 733

Have tried on many occasions to get my sons heating hot water fixed (not working since December) Also has not had a fob since that time.He has mental health issues as i have explained to them.Last time i spoke to them i was told to obtain a power of atorney before i spoke again!!!

It is the worst company ever. I have no words. Refused to escalate my stage 2 because they haven't responded to my stage 1 when it has been 2 months...and the deadline was early March.

Health at risk. Going to the Ombudsman now.

Got to be the worst housing company in the land. They waste so much money on rubbish that doesn’t work. Not for profit companies should be illegal. The bosses get ludicrous salaries. And the staff get nothing. All the staff I’ve spoken to say they are over worked and underpaid. Who ever purchases things for this company needs some serious training on how to do their job.
Barriers, parking, door entry systems, fire systems, cleaning and gardening all the most expensive you can get. Service charge went up over 70% and for what, rubbish.
Not for profit should be banned. It’s a legal robbery.

We have been living with water pouring through our living room light fitting every time it rains for 15 months. We are leaseholders, yet Riverside is in total breach of our lease and their legal obligations.

Despite having a clinically vulnerable, immunocompromised resident in the home, Riverside has left us with an active Category 1 Fire Hazard and structural damage for over a year. Their own contractors told us months ago the situation was 'dangerous and urgent', yet absolutely nothing has been done to fix it.

We have made dozens of phone calls, sent formal legal notices, and even have scaffolding sitting idle on site with no work being carried out. Riverside is now 51 working days late on the stage 2 complaint.

They ignore their own 48-hour callback promises and fail to progress repairs without explanation. We are being forced to live in a structurally and electrically unsafe home while Riverside sits on our formal complaint. This is a total service failure and a disgraceful way to treat residents.

Making residents lives' hell

They have done nothing except make life unbearable since they came in a few years ago.

Recently they gave permission for filming on a residential road. They are selling our neighbourhood to the highest bidder !!

Absolutely atrocious. I have been left for over a year with only electricity in my kitchen. Now they are back to their disgusting ways and have left me without a working toilet since the weekend.
If anyone wanted to move into a riverside property i would tell them to run for the hills and never return. They only care about the money they receive

Giving one star because minus stars were not possible.

When the heating and hot water went in my flat, Oneriverside took no responsibility. I ended up forking out hundreds on engineers to find out that the corroding pipes under the building were the reason. When I told Oneriverside, they said it was my responsibility to repair the pipes although it was theirs.

It took me weeks of phoning them up before I managed to get them to take responsibility for their own mess that they were aware of. One of the engineers they sent out told me they were broke and couldn't afford to fix my pipes so tried to get me to pay for it.

These people are fraudsters and should be avoided at all costs.

Furthermore, they raised my service charge 20% this year. Ask them to justify it and you'l get ghosted harder than a character on Made in Chelsea.

I recently discovered that the cooked the books on our service charge a few years back and admitted to the fraud. They told us we would get reimbursed but did we? Hell no. They just ghost us year after year.

I would strongly advise others to exercise caution when dealing with Riverside Housing. My experience with their service, communication, and overall accountability has been extremely poor.

I have repeatedly been told that reports are not produced, which conveniently prevents them from sharing documentation despite earlier assurances. Surveyors have attended my property on four separate occasions for the same repair, yet no resolution has been achieved. Even the contractors themselves have expressed frustration, acknowledging repeated bookings for unresolved issues.

A particularly concerning incident occurred a couple of years ago when I returned home to find scaffolding erected in my garden without any prior notice. Access was gained by climbing over my gate and removing fencing, effectively taking over my private space to support works on a neighbouring property. This left me unable to use my garden or driveway for eight months.

Although I was advised to claim parking costs (which amounted to £8 per day), I was never reimbursed, reportedly due to a lack of written confirmation. To date, the fence has still not been reinstated, and damage caused to my paving by the scaffolding—clearly evidenced—had to be repaired at my own expense.

Similarly, a parking gate repair that was promised within 28 days remained outstanding after six months, forcing me to pay for the work myself.

Currently, I have been without heating, hot water, and kitchen electricity for ten days. Despite the severity of the situation, the response has simply been to repeatedly rebook the job, effectively resetting their response times. As a result, I have had to move into temporary hotel accommodation at my own cost, with no reimbursement offered.

Overall, my experience has been extremely disappointing. The lack of communication, accountability, and basic service delivery is unacceptable, and the process feels entirely unreliable.

As a tenant I have had very poor communication from the housing management team at riverside, Tyler Charters and Samantha Byrne have failed to respond to my housing requests. Also the complaints team has been very delayed in their responses.

One of the wost companies, to call the contact center its hard to get though to anyone, the repairs are half a job, when they eventually come out haven't got what they need do the job and say they will be back and they never do, the housing officers cant be bothered do anything they dont like to be contacted directly and fob you off saying call the contact center, and they have no intention of dealing with issues out side their contracted hours, and will not deal with drug use as it happens at night,

And they rip off vulnerable people with service charges which is 34 quid a week on top of the rent and they just want people on housing benefits so they can charge what ever they want, they even bill us for smoke detector usage charge

Can't fix dob on app.
Absolute crap

I am a vulnerable adult living in one of Riverside care homes .

Last May 2025 Universal credit Was stopped the department for working day pensions.
. Because of a review that the dwp was doing at the time .

This no doubt stopped my house in benefit.For that month .

RIVERSIDE have taken the best part of a year before writing to me about this issue .

I was told by my kep worker that I needed to pay 200 pounds a mouth or .

I could be at RIse of losing my home as part of this crew back of Housing benefit. My mental health has been deeply affected today .

And at no point did my key workers show any sense Of duty a care towards. She Kept ongoing on about where are these statements? . I feel at the bottom message is we don't really care about you .

we just care about get our hands on money . Don't care if this is going to affect your mental or your physical health . We don't care if you Ve got enough to live on.

All we care about is getting her hands on the money that your supposed to owe us . I feel that your duty of care towards me goes out

.The window , You clearly do not care how this is going to affect me in any way , shape or from . I have had many people occasions when.
I ve been left with the things not being fixed in my own home .

I m dealing with a housing officer who just wants to pass the buck and put all the blame on you .

And on top of all of it , she want to push up the amount of money that you want to charge per month .

And get out of actually doing the work that needs to be done to bring these places up to standard .

But I guess that's how a big wealthy company works .

I have been told in the past that you don't block email addresses , When it comes to making complaints to riverside .

Well , that's not true , because I ve tried again this evening to make a a prive complaint .

There is nothing wrong with a complaint which I was trying to send to you on your private page.

The only thing is that you don't want already hair.People's complaints

. I m sick and tired of people calling me a customer who works for this company , Because if I am a customer ' them i should be treated with the highest respect

. I was growing up , taught that the customer was always right. Instead .

I get treated as though I m something on the on somebody's feet by a Housing officerhe wasn't even born when I was growing up .

I worked for One Housing Riverside in Hackney for several years and resigned recently. While the role itself was demanding the most difficult issue for me was the management culture.

In my experience working under senior manager Sam Hines was extremely challenging. I found the environment intimidating and at times hostile rather than supportive or professionally managed. I experienced what I believed to be bullying behaviour including repeated undermining dismissive communication public criticism shifting expectations and a pattern where blame often seemed to be pushed downwards. Over time this had a serious impact on morale confidence and day to day wellbeing.

I also experienced frequent staff disputes which in my view were not always handled fairly or consistently. I observed what appeared to be favouritism in decision making and in the way concerns were addressed. This damaged trust within the team and created a workplace atmosphere that often felt divided unpredictable and heavily influenced by internal politics rather than clear processes or consistent leadership.

During my time there I witnessed significant staff turnover across Hackney. Managers and support staff left regularly and the pace of departures was deeply concerning. Since leaving I have also been in contact with former staff and from those conversations it appears that more people have continued to leave. That ongoing turnover raises serious concerns about the working environment and stability of the service.

The constant loss of staff increased pressure on those who remained and affected continuity team morale and the overall running of the service. For me the combined impact of the management culture staff disputes perceived favouritism and continued turnover made the role unsustainable and was a major factor in my decision to resign.

Anyone considering a role here should ask careful questions about leadership culture staff retention and how concerns are handled in practice.

If you want it even safer for review sites I would remove Sam Hines’ name entirely because naming an individual is often what triggers removal even when the rest is carefully written. Here is the safer version with the same impact:

No star for this disgusting HA that ignores any plea FOR REPAIR notoriously they leave tenants with EMERGENCY REPAIR with no hope of service. GOVERNMENT OFFICIAL NEED TO INTERVENE URGENTLY into their state of management. This dubious housing association must not receive any government funds towards their financial needs.
Rats running around inside the walls. The dirty scruffy state of their housing is deplorable

Avoid this company if you’re considering shared ownership. Customer service repeatedly dismisses issues by saying “it’s not Riverside’s problem,” yet service charges increase every year. We’re told the charges contribute to funding the customer service centre, but the support provided is minimal at best. When questioned, they simply hide behind contract clauses to justify the increases. Very disappointing experience. Riverside have been in touch yet again hiding behind clauses to justify increases to service charges, Ive been given a complaint number let's see what utter rubbish they come back with to justify their poor service charge increases for none existent services.

The most incompetent organisation I've ever witnessed in my life. They sold me a faulty shared ownership flat which I've been asking for repairs for 2.5 years now and they now say default period is over...

The most infuriating company. This is the only way to get on a property ladder and these companies are meant to support those with low/limited income yet they charge you for EVERYTHING!
I have been on shared ownership for years and honestly it's become more difficult as time has gone on. Extortionate administration fees, never mind the absolute negligence to us as customers who still pay a rental fee. If I was a 100% rental/social housing tenant, I could apply to get a new kitchen or bathroom, people would fix everything and I wouldn't be charged any fees to install items. Shared Ownership - well be prepared to pay for everything yet still no help or support. I have asked 4 times how I pay a ridiculous administration fee to simply install an EV charger - yet no one can tell me! I asked if the surveyor will even survey the property, given this is what I have to pay for. I have been told no they don't come out. Make it make sense.

In the past few months there has been a lot of bike theft in the building. Riverside is charging us £3500 for CCTV but say the cameras don’t work and that they do not have access. The lifts in the building keep braking down and it takes almost a month for them to repair it. Our hot water has not been working for 3 days

Formal complaints regarding repairs are closed without addressing any of the issues raised and nor a report of the findings. Just awful service and worse since the big merger. Frustrated

simply the worst management company ever

-> not helpful
-> HUGE over charges
-> awful service

absolute crooks