Really beautiful clothing which I love and generally of a very high quality. Customer service though is quite poor. I bought a linen top/vest in the Kings Road store which had a fault and communicatio... Voir plus
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Lisez les avis des autres
I bought this beautiful dress for my godson’s wedding this July.I’d actually started looking back in January and had a few RIXO dresses in mind, but I just couldn’t get this one out of my head, so... Voir plus
I bought five different dresses, and the quality is outstanding! Their vintage designs and unique prints make my outfits perfect for any occasion. The in-store experience was amazing—the shops are won... Voir plus
Dress was beautiful but sadly didn’t suit me so had to return, but have my eye on a couple more to add to my collection. Great customer service as always.
À propos de l'entreprise
Écrit par l'entreprise
RIXO’s story began in the London living room of best friends Henrietta Rix & Orlagh McCloskey, born from their passion for vintage. Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the contemporary market with easy-to-wear, feminine shapes and high quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day. United as a tribe, #HumansOfRixo stand together.
Coordonnées de contact
Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith , W6 0LQ, London, Royaume-Uni
- customercare@rixo.co.uk
- www.rixo.co.uk
4,3
Excellent
1 k avis
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Terrible Communication and Delayed Refund Process
Avoid this company! Terrible customer service and poor communication. I ordered two dresses on 28/12 and they never arrived. The order was not delivered or re-delivered due to an address error made by their team, which meant Parcelforce were unable to deliver it.
Although I provided my full address to Parcelforce, the parcel had already been returned to the company, which took two weeks. Any other company would have processed a refund based on the tracking details, but instead I was told I would only be refunded once the parcel reached their warehouse.
The order was marked as delivered to their warehouse yesterday at 12:00pm, yet they have since stopped communicating and have not confirmed that a refund will be processed. I was even planning to reorder the dress now that I know my exact size — such a shame my experience with them has been this bad.
28 décembre 2025
Avis spontané
Réponse de RIXO
Dear Zoe,
Thank you so much for taking the time to leave us a review, we’re really sorry to hear how disappointing this has been for you.
Having reviewed your order, we can see that unfortunately it was delayed and ultimately returned to us due to an incomplete delivery address being provided at checkout. The house number was missing from the address entered, which meant Royal Mail were unable to complete the delivery. While this wasn’t an error on our side, we completely understand the inconvenience this caused and how frustrating it must have been to have the parcel returned.
In line with our process, returned orders are refunded within 48 hours of being received back at our warehouse, and we can confirm this was the case with your order - your refund has now been fully processed.
We’re truly sorry that this wasn’t the smooth experience you were hoping for, particularly as you were considering placing another order. If you’d like any help with a future purchase, or if you’d like us to double-check your delivery address before dispatch, please don’t hesitate to reach out, we’re always here to help!
Thank you again for your feedback, and we do hope we have the opportunity to provide you with a better experience in the future.
Kindest,
RIXO
Excellent customer services
Excellent customer services, I have only dealt with Poppy who has been brilliant, but feel sure others are too. Love RIXO, easy ordering, prompt delivery, unfortunately had to return one order as too big, so I hope refund itself will be quick - then it will be the most perfect company to deal with.
7 janvier 2026
Avis spontané
Réponse de RIXO
Thank you so much for taking the time to leave us your lovely review! We’re really pleased to hear about your positive experience with our customer service team, and especially with Poppy. She'll be delighted to hear of your kind words.
We’re also glad to hear you found ordering easy and delivery prompt. Once your return reaches our warehouse, your refund will be processed as quickly as possible.
Thank you again for your support and for choosing RIXO - it truly means a lot to us.
Kindest,
RIXO
RETURN portal not working
anyone else having a problem? online info says go to zigzag for return label, but it won’t accept my return. says it is too late - but it is not! well within the 2 weeks. have e mailed rixo - but office closed on weekends. something amiss with their system.
10 janvier 2026
Avis spontané
Réponse de RIXO
Dear Cheryl,
Thank you for taking the time to share your experience, and we're really sorry for the frustration caused.
I just wanted to reassure you that we did respond to your email earlier this afternoon within around 40 minutes! Your return label was shared with you at 12:30pm today. Our customer service team was online and happy to help, even on a Saturday.
You’re absolutely right that something wasn’t working as expected earlier today. Our returns portal was temporarily experiencing an issue, which incorrectly prevented some eligible returns from being processed. We're very sorry for the confusion this caused. The good news is that this has now been fully resolved, and the portal is back up and running as normal.
Please do check your inbox (and spam folder just in case) for our response and your return label. If you need any further help at all, please do not hesitate to reach back out, we're always here to help!
Thank you again for your patience, and sincere apologies for the inconvenience caused.
Kindest,
RIXO
Beautiful dresses
Beautiful dresses. They look so different from any other dresses around. Lovely material! I had many compliments!
Thank you Rixo!
19 décembre 2025
Avis spontané
Réponse de RIXO
Dear Ildishan,
Thank you so much for taking the time to leave us a review. We’re thrilled to hear how much you love our dresses and that they feel so special and unique. It’s even better knowing you received lots of compliments; that’s exactly what we hope for! Thank you so much for your support.
Kindest,
RIXO
Rixo is my absolute go to for anything…
Rixo is my absolute go to for anything that just makes me feel a bit special while still feeling myself. I think the prices are fair which makes it doable without the guilt and the customer service is always amazing!
10 décembre 2025
Avis spontané
Réponse de RIXO
Dear Bethany,
Thank you so much for your lovely review! We’re thrilled to hear that RIXO is your go-to for pieces that make you feel special while still being yourself. It’s wonderful to know that our prices and customer service help make the experience enjoyable too. Your support and kind words truly mean the world to us, we can’t wait to help you find your next feel-good piece!
Kindest,
RIXO
Amazing quality and timeless style!
19 décembre 2025
Avis spontané
Réponse de RIXO
Dear Vanessa,
Thank you so much for taking the time to leave us a review! It's much appreciated.
Kindest,
RIXO
The most beautiful store on kings Road
The most beautiful store on kings Road, with a bar inside too for you to relax with a cocktail. Very friendly staff who were very helpful getting some dresses in my size to try. I was with my mum looking for wedding guest outfits and they really helped us. We purchased a beautiful beaded bag which was a good price for the quality. I have also ordered many times from Rixo and always happy with the experience. High quality and very pretty clothes that I always feel gorgeous in.
23 août 2025
Avis spontané
Réponse de RIXO
Dear Louise,
Thank you so much for such a lovely review! We’re delighted to hear you enjoyed your visit to our King’s Road store and the cocktail bar too! It’s wonderful to know our team could help you and your mum find the perfect wedding guest looks. We’re so glad to hear you also love the Zenni, it's the perfect bag for this time of year!
We’re so grateful for your kind words and hope to see you again very soon.
Kindest,
RIXO
I’ve been a fan of Rixo for many years
I’ve been a fan of Rixo for many years. Always love the pieces that I purchase - timeless and great quality. Sadly I font have a Rixo store near me so use online. Easy to deal with
26 novembre 2025
Avis spontané
Réponse de RIXO
Dear An,
Thank you so much for being a loyal RIXO fan over the years! We’re thrilled to hear how much you love your pieces and that their timeless design and quality continue to shine through. While we wish we had a store closer to you, we’re so glad your online experience has been easy and enjoyable. We're always here to assist so please do not hesitate to reach out should you require any assistance.
Kindest,
RIXO
Beautiful Pieces
I interned for RIXO about three years ago! It is such a beautiful company with even more beautiful clothes! I own a few of their scarves and I’m in love with them! Couldn’t recommend more!
10 décembre 2025
Avis spontané
Réponse de RIXO
Dear Reilly,
Thank you so much for sharing such a thoughtful review! We’re delighted to hear about your time interning with RIXO and how special that experience was for you. It means the world to know that you still love our pieces - especially the scarves! Your continued support and recommendation truly mean a lot to us.
Kindest,
RIXO
Ordered from here a few times and the…
Ordered from here a few times and the dresses are amazing quality! everywhere I go, I always get complimented on them so definitely recommend !
5 décembre 2025
Avis spontané
Réponse de RIXO
Dear Maddy,
Thank you so much for your lovely review! We’re so happy to hear you’ve ordered from us a few times and that you’re loving the quality of the dresses. Getting compliments everywhere you go really is the best feeling! We really appreciate the recommendation and can’t wait to have you shop with us again!
Kindest,
RIXO
I am a long time Rixo fan and it rarely…
I am a long time Rixo fan and it rarely disappoints! One of the reasons I shop there is for the extended size options - love the inclusivity! However, I do wish *all* items came in 'extended sizes'. I always get compliments when I wear my Rixo dresses and have had positive in-store and online experiences. The clothes and accessories are unique and most definitely designed for women by women!
1 décembre 2025
Avis spontané
Réponse de RIXO
Dear KC,
Thank you so much for taking the time to leave us a review, it truly means the world to us!
We’re absolutely delighted to hear you’re a long-time RIXO fan and that you’ve had consistently positive experiences both in-store and online. It’s especially wonderful to know how much you value our extended size options and our commitment to inclusivity; that’s something we care deeply about.
We also really appreciate your honest feedback around offering all styles in extended sizes. It’s an important conversation for us, and comments like yours genuinely help shape what we do next.
Thank you so much for being such a supportive part of the RIXO community! We look forward to bringing you many more pieces you’ll love.
Kindest,
RIXO
Sells clothes that fall apart after one wear
Bought a dress for £140 that literally fell apart after only one wear and they refused to do anything at all to compensate me. Absolutely shocking - don't buy from this brand.
4 décembre 2025
Avis spontané
Réponse de RIXO
Dear Laura,
Thank you so much for taking the time to leave a review. We’re really sorry to hear how disappointed you’ve been with your experience - we completely understand how frustrating and disappointing this must be.
As explained, because the dress was purchased at the beginning of the year, we’re unfortunately unable to offer a replacement or compensation at this stage, as concerns raised some time after purchase are generally considered to be the result of wear and tear over time. We appreciate that this isn’t the resolution you were hoping for, and we truly regret that we couldn’t offer a more positive outcome on this occasion.
Thank you again for taking the time to share your experience, your feedback is truly valued.
Kindest,
RIXO
Wonderful as always!
5 décembre 2025
Avis spontané
Réponse de RIXO
Dear Charlie,
Thank you so much for taking the time to leave us a review! It's much appreciated.
Kindest,
RIXO
Review previously sent
Ive already written a review for the latest raven dress I bought . Now I’ve received this email? Bottom of this missive you ask for reference number, I’ve never received so don’t have.?
Maybe you don’t know who I am. Confused??
11 décembre 2025
Avis spontané
Great experience!
I have shopped with Rixo now for a number of years and have always had a positive experience.
The clothing/accessories are so thoughtfully designed and of very good quality. Everytime I wear Rixo it gives me a little confidence boost.
3 novembre 2025
Avis spontané
Réponse de RIXO
Dear Denise,
Thank you so much for your lovely review! We’re so happy to hear you’ve had such positive experiences with us over the years. It means the world to know that our designs and quality have made you feel confident every time you wear RIXO!
We’re so grateful for your continued support and can’t wait to be part of your wardrobe for many more moments to come.
Kindest,
RIXO
Beautiful quality and fit
I've long been a fan of Rixo, it's my go-to brand for dresses for all occasions. The dresses always fit like a glove and so flattering. LAtest purchase doesn't disappoint!
2 décembre 2025
Avis spontané
Réponse de RIXO
Dear Victoria,
Thank you so much for your lovely review. We’re delighted to hear that RIXO continues to be your go-to for every occasion. It means the world to know our pieces make you feel confident and beautifully fitted. We’re thrilled your latest purchase didn’t disappoint, and we can’t wait to help you find something special for your next event!
Kindest,
RIXO
So pleased with my experience…
So pleased with my experience purchasing for the first time with Rixo. Ordered dresses in different sizes to get the fit just right, but I should have trusted their very helpful descriptions of product sizing. The items arrived within their specified time and the return process of the unneeded item was super easy and refund was processed very quickly. Most of all my dress is amazing, the colours so true to the photos online and I feel fabulous in it. I'm saving it for as my Mother of the Groom outfit but I will definitely be able to get many more wears out of it. Thank you Rixo.
17 novembre 2025
Avis spontané
Réponse de RIXO
Dear Jude,
Thank you so much for sharing such a lovely review, we’re absolutely thrilled to hear about your first experience with RIXO!
We’re glad the sizing descriptions were helpful (though completely understandable to order a couple of sizes to be sure!), and it’s wonderful to hear that both delivery and returns felt smooth and easy.
Most importantly, we’re delighted that you love your dress. Knowing that you feel fabulous in it and that it’s going to be part of such a special occasion as Mother of the Groom genuinely means so much to us. And you’re right, our aim is always to create pieces that can be worn and enjoyed long after the big day!
Thank you again for taking the time to share your experience. We’re so happy to have you as part of the RIXO community. Should you share any photos on social please be sure to tag us, we'd love to see! #humansofrixo
Kindest,
RIXO
I recently purchased the Meg leopard…
I recently purchased the Meg leopard midi dress and the rosemary coat in antelope spot from Rixo , love both designs .
I never usually write reviews but I am always interested in what people think of the clothes they are buying .I find the images of the clothes and product descriptions really helpful on the rixo web site. I love the fact they are a small independent brand and Henrietta and Orlagh produce clothes they love and this is reflected in their designs . I also love the fact you are sent a little message to thank you for your purchase , this is such a lovely touch and really makes you feel like you matter to them . Such a unique brand with fantastic designs , they also take on board reviews and will modify designs to fit better .Shop small and buy from this fantastic brand .
10 décembre 2025
Avis spontané
Réponse de RIXO
Dear Alison,
Thank you so much for taking the time to share such a thoughtful and heartfelt review, it truly made our day!
We’re delighted to hear how much you’re enjoying your Meg dress and Rosemary coat. It means a lot to us that you notice and appreciate the little details - from our product descriptions and imagery to the thank-you messages and the care Henrietta and Orlagh put into every design.
As a small independent brand, hearing that these touches resonate with you is incredibly special. We’re also so grateful that you value our commitment to listening to feedback and continuously improving our fits and designs.
Thank you for supporting small, and for being such a wonderful part of the RIXO community. We hope you continue to love and enjoy your beautiful pieces!
Kindest,
RIXO
Fantastic first experience shopping at…
Fantastic first experience shopping at Rixo. Fast delivery, great communication, beautiful clothes. Thank you, Rixo!
24 novembre 2025
Avis spontané
Réponse de RIXO
Dear Daisy,
Thank you so much for your review.
We’re absolutely delighted to hear that your first experience with RIXO was a fantastic one; from the delivery to the communication, and of course the clothes!
It truly means a lot to us, and we’re so happy you’re part of the RIXO community.
We hope you enjoy your new beautiful pieces, and we can’t wait to welcome you back again soon!
Kindest,
RIXO
Love this brand the quality is great…
Love this brand the quality is great and the delivery is always speedy
1 décembre 2025
Avis spontané
Réponse de RIXO
Dear Alexandra,
Thank you so much for your review! We’re really glad to hear you’re happy with the quality of our pieces and that your orders arrive quickly. We truly appreciate your support!
Kindest,
RIXO
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