RohanAvis 

Quality clothing as always. Staff at store very knowledgeable and efficient, sounds smarmy but that's the truth!

Rohan after sales service is amazing. I rang Rohan to ask advice about a waterproof walking jacket that I bought for my husband about twenty-five years ago. I had washed it only once and thought it needed to be cleaned and reproofed. I spoke to Tammy. Tammy was very helpful and said the waterproof lining may be disintegrating and it might damage the lining further if I washed it. She suggested that I return the jacket to Rohan where they would inspect it. Tammy sent a bag with return label to us and we returned the jacket to Rohan. It was inspected and Tammy rang us a few days later to let us know that the jacket could not be cleaned and reproofed because the waterproofing was breaking down inside the jacket. She duly returned the jacket to us. All this took only one week, and at no cost at all to us. The cost of cleaning and reproofing would have cost £25.00 which we thought would have been very good value to preserve the life of your jacket.

Very poor design. Bought a Hilltop jacket a few years ago and only recently wore it in rain. Terrible design - the rain rolls down the jacket straight onto your trousers as the material is not stiff enough. The pockets let in water unless zipped up, which isn't practical. Not sure who designed this, but it is not fit for purpose. If you are after well thought out and functional garments, this is not the place to go.

What an absolute pile of rubbish their website is. Spent 15 minutes in the offers section, saw 4 items I was keen on, put them in my basket, not one item was available. Don’t advertise products that aren’t available, rule number one! Amateurs!

I bought a waterproof jacket 2½ years ago and was extremely happy that it kept me totally dry and also provided wind protection.
Recently though, I was out walking in the rain and when I got home discovered I was soaking wet on my back from the neck downwards. There was nothing obvious to me to indicate why.
I know Rohan create clothes to a high spec so I got in touch, more to ask advice, and was more than pleased with the service I received. From the initial, friendly response to my call (a real person from the go), to the explanation of what they could do, to the completion of the matter in a week. This included me posting the jacket to Rohan for inspection (they emailed a pre-paid, returns label), Rohan calling me to say the jacket was at fault and as it was only lightly used they would offer a replacement. Unfortunately that particular jacket was no longer produced so an alternative was suggested or I could choose an e-credit to the amount of my original payment to spend with Rohan.
I went to my local shop (Southport), to see and try on the jacket they were offering me. Again, I had a very helpful and informative experience. After making my decision I called Rohan Customer Care to let them know. My jacket arrived the next day - brilliant.
I was so happy with the whole Customer Care experience with Rohan. I have been a customer for a number of years and will stay so.

Recently ordered a coat from Rohan website. I found the website easy to use and ordering was straightforward. Delivery service was effective and I received my coat on time.
This is the second Brecon coat I’ve purchased because I love my first one so much I wanted another in a different colour! Bring on the British weather - I’m prepared thanks to Rohan!

Have been buying Rohan gear for years, for travel in different climates, and for everyday wear, as the clothes are reliably comfortable, lightweight and wash and dry so easily: Rohan do not smother their products with unsightly branding, so are versatile, and look smart.
However, i feel my favourite clothing company are cutting corners, and the materials are of lesser quality. Not so long ago Rohan offered 100 percent merino wool jumpers and base-layers, whereas the recent 'merino' products contain over 30 percent synthetic fibres.
My main criticism however is that the company have ignored the customers requests to bring back the original boot-cut 'Troggings' and have left us instead with a lower waisted, stretchy jodhpur style which isn't even that fashionable anymore (for those who care about such things), as higher-waisted, wider- leg styles are back again. Rohan offer two leg styles in their 'Flex' jeans so why not in 'Trogging's'. Similar tweaks with the 'Roamer' trousers: Why?
As a result, I haven't bought much Rohan gear recently, (except for travel accessories and back-packs, which remain high quality). I feel they don't listen to loyal customer feedback, and so sadly, have to give only four stars. If they ever bring back the original 'Troggings' i will be among the first to start spending again.

Items late being delivered and then disappeared !!!

Quality products and matched by quality service. Which is a refreshing change in today’s high street!

Bags are great pants and they came on time. It’s a shame you are closing your Manchester store, I don’t buy most things on line unless I’ve had them before and know what I’m getting.

Good priced shorts and as I know the quality, happy they will serve their purpose.

Very good service: my order was despatched promptly and I was kept informed of the forecast delivery. Unfortunately the jacket was not what I required: the free return service was very easy to action and my card account was quickly credited with the initial outlay.

These were nice and slim on my legs but just too tight on the hips ( size10) so I returned them. I have a few Amblers size12 but they are a bit baggy in the legs.

Bought a Crossboarder jacket in the sale at the Durham shop. My size was not in stock but the assistant couldn’t be more helpful and sourced one at the Cambridge branch and had it delivered to my home - no charge - in less than 24 hours! Great service. Great jacket too!

I find that Rohan clothes are well made and fit me well.
They last for ages, I have tops and trousers 30+ years old. I don't recall ever throwing any away they go to charity shops in the end. I think that they can also be returned to Rohan shops.
Good value considering the quality especially in their sales.

I rate Rohan clothing very highly and have been buying it for literally decades. The online service is efficient and the staff in the shops are very helpful. Also the customer service side is good.

l bought a few items years ago but l decided to buy a whole complete kits as l was cruising from Iceland all the way to Japan, in the same temperate zone as UK. l found the light and waterproof trousers, merino shirts and light cardigan, waterproof jacket, linen shirts, UV shirts etc very light and easy packing and quick drying. l bought a complete wardrobe and it was over £800 and worth an investment. The style is suited for hiking and not suited for smart use as it is conservative and dated. But it does serve a function - very comfortable and suitable for cold weather. For the hot weather in Singapore, l prefer to use local shops for cheap stylish linen shirts and shorts.