RohanAvis 

I bought a pair of trousers in the Covent Garden shop. A seam has started to unravel, when the trousers have only had light use. I sent the company a photo of the trousers and the seam. My husband paid for them and I can not find the receipt. Rohan will only issue a response if I mail the trousers back to them. I repaired them myself so I don’t want to do that. I would buy another pair if the company had been willing to offer a gesture of compensation. I find it unacceptable when I paid £90 and they are not interested in assisting me. I could even tell them the staff member who served me. Very poor customer service from a company who should understand that they should not behave like a two penny retailer if they want return customers. No wonder they dont get a good rating on this website.

I was surprised to be charged for delivery when I spent over £100.
The item wasn’t suitable so I had to pay a return fee as well so all in all I spent nearly £8 on….. nothing

Lovely t shirt looks good and is comfortable too.
Collection from shop smooth as usual, staff very pleasant

Easy to order on line. I was updated on the expected delivery which was earlier than predicted. Very pleased with all the items

Usual standard of Rohan products as expected but really impressed with the next day delivery on sale items.

Easy collect in store procedure, quality products and great staff.

Great odmrdering process, love your product's. Excellent speedy delivery

I have bought Rohan kit for many years. But recently I have become quite concerned:
- product quality has declined. Clothes are not as well made as they used to be
- the product range has shifted. Less proper walking gear, more "urban sport look." The Chelsea tractor look ...
- Rohan describe themselves "The original lightweight revolutionaries." I don't think that is true any more. Their ultralight range has mostly evaporated.
I do hope they are able to recover their focus on proper walking gear. I can't recommend them, as things stand.

Easy website, friendly store staff (Covent Garden) and excellent products as usual.

Rohan make some of the best, as well as most practical clothes available. Furthermore as a company they are terrific to deal with.

Very helpful Lady answered my 'phone call, dealt promptly with my query.
A pleasure talking with her.

Ordered trousers online. Returned them to Rohan shop as needed smaller size. Shop ordering correct size and sending them out to me. Brilliant service. Quality trousers in a range of lengths which is not always easy to buy. Will be shopping in Rohan in future!

The coat as advertised was attractive and just what I was looking for. Delivery was speedy and I am delighted by the colour, the attention to detail and am looking forward to wearing the coat, especially in wet weathdr

Rohan kept me up to date with the delivery.
This is my second sunhat as I love it. It is light on the head and casts a shadow over my face as I am sensitive to the sun. It would be better with a few air holes as after a while my head does get hot. Also more choice of colours would be great. I would also like this design of hat for the winter in a waterproof material.

Will never be buying from this company again. Returned some items but never received the refund for one of them. Rohan disputed this was their issue and told me to contact to PayPal. I am owed £39 but give up ever receiving my refund.

Bought a couple of short sleeved shirts and love them. Ideal travel shirts especially as they dry in a couple hours overnight.

Recently had an issue with some boots I'd bought - I got in touch with customer service and they dealt with the issue and resolved the matter within a matter of days - amazing customer service - thanks so much

Everything that could go wrong did !! First off, if you look up the word "Mac" in the dictionary it says its a waterproof coat or jacket. So.. the listing called it a " Mac" I wanted a waterproof jacket so it looked perfect....except it was not a waterproof .
I sent it back and today got my refund....except it was not a full refund and I have been charged for delivery.
Buyer beware ..... !!! The claim of free refunds is not so.
It has cost me a fair wack of money for express delivery on an item I returned !!
Take care..... times are hard and it seems free refunds are nothing of the sort.

Very disappointed the quality isn’t there and product doesn’t last just spoken to customer services and been informed that
Jackets will begin to deteriorate after a number of years, as has happened to mine and is no longer serviceable.
Won’t be purchasing any more Rohan products
Not exactly as stated on web site
Rohan products are designed and manufactured to be functional, comfortable, and durable. If they don’t live up to your expectations for any reason, we would like to know why.

Plenty of other clothing suppliers this loyal customer of more than 15years will be going elsewhere in future!

Many thanks to eagle-eyed Richard of your Cambridge branch who spotted
that virtually identical-looking trousers were made in different places; Taiwan and China.

Your staff are your best asset. If I were rating for staff alone it would be a 5.

Please disinvest from China and move all your prduction to a country which does not
kill prisoners by harvesting their organs to order while they are still alive and conscious.
China is guilty of the most grievous human rights abuses.. If we did not trade with Germany in the 1930s we should not now be trading with China.