Romans - Staines Avis 

Visited the Roman staines branch 1st July 2026 around 1pm (please note: staff member at the till, South Asian, slim build) and was disappointed by the service. I asked her whether a trouser style from the website was in stock, showing her a photo. She didn't look at the photo, gave a quick "no," and when I asked where I might find it, she kept looking at her screen without engaging further. I had to suggest "online?" myself, to which she gave a vague "maybe" without making eye contact.
As someone from a similar background myself, this made the lack of basic courtesy feel even more disappointing, I'd expect better regardless of who's behind the till, but especially wasn't expecting to feel brushed off this way.

I'd expect more attentiveness and willingness to help with a simple stock query.

Jessica Phillips is a brilliant property manager, she has been managing my property for quite a while now and always shows a high degree of competence, courtesy and efficiency. I highly recommend her, Romans have done themselves a lot of good having her as part of their staff.

Been a client with Romans for the third year now and they have always been wonderful with their customer service may it be Maint., Property manager or admin staff.
Dealing with Jessica Philips our Property Manager for a while now and she has been amazing. She always delivers and is very reliable. Has exceptional customer service qualities. Very swift with her replies and accommodating to our requests. She provides high quality service, is responsive and friendly. I highly recommend this real estate property management to those who want smooth transactions.Wonderful management. Very communicative and patient with customers as well as quick to fix any issues you may have with the property you rent.

Robert has been professional, highly engaging, understanding and efficient whilst remaining respectful and communicating well.
It has been great working with Richard and I would recommend him and the team to anyone based on my own experience.

Robert has been looking after the different things that needed to be done,& Romans have also recommended a Solicitors as well,so has been extremely helpful in making the whole process alot less stressful

Excellent service by Jessica, would recommend Romans always.

Jessica is always professional and very helpful. I am very thankful with the way she has dealt with problems at my flat and with my tenants.

Jessica and team are amazing. Always very helpful and proactive.

Very helpful and always trying to assist me with my property. Proactive and problem solving.

Great support from Jessica and team. We always received very fast and helpful responses to anything needed, and a great deal of support dealing with a difficult tenant. Thank you!

Great service from Jessica Philips our property Manager at Romans Staines Branch any issue we have had she will follow it up straight away and get it sorted for us

We had a difficult journey with this sale Romans supported me all the way the Staines team very professional thank you Staines

We received an amazing service from Yas, Jon and Ammar who dealt with our property purchase. They were very professional,ready to help and were able to update us with what was going on with the other side. As first time buyers, property buying can be a very daunting process. At the latter part of the process,Ammar too over the purchasing. He was always available to help, he explained the process, which questions we needed to ask our solicitors and explained all jargons used.They went above and beyond to make sure our purchase was completed in time. Thank you Romans for making our firsy home buying process a memorable one. Will definitely recommend!!

I want to acknowledge the service we receive from Jess in managing our property.
Super responsive, attentive and with great knowledge of her job and the management side of property lettings. She is very clear on the expectations and obligations from both landlords and tenants, resolving any issues to satisfaction and in a very timely manner.
We feel in very good hands. It really makes a big difference on a rental experience to both sides to have a very good property manager
Thank you Jess!

Great experience purchasing through Romans. Very honest and reliable.