Rook Matthews Sayer Avis 

844
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Really great service, professional and friendly throughout the purchase. It's a stressful time moving but RMS were patient and answered all my queries quickly.

Noté 5 sur 5 étoiles

Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advi... Voir plus

Noté 5 sur 5 étoiles

From start to finish everyone at RMS was so transparent, responsive and helpful. David explained the whole process to us and really took the time to listen to what was important to us. Nata... Voir plus

Noté 5 sur 5 étoiles

I didnt buy with rms in the end but i used their finance consultant Alistair bowman Alistair and the staff at Ashington branch helped me massively with unforseen problems within the purchase of my pr... Voir plus

À propos de l'entreprise

  1. Agence immobilière
  2. Agence immobilière d'entreprise
  3. Maintenance immobilière
  4. Société de gestion immobilière
  5. Agence de location immobilière
  6. Géomètre-expert immobilier

Écrit par l'entreprise

Rook Matthews Sayer (RMS) is a leading Estate Agent in the Region*, established in 1990 and now managed by Janet Walker. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 16 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly. *Source - Internal data: 01.01.2024 - 31.12.2024 Region is Newcastle, Northumberland and North Tyneside


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

844 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(844)

212 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I have used Alistair at RMS now for the…

I have used Alistair at RMS now for the past few years, and honestly he is amazing! The levels of communication are faultless, he’s kind and genuine and made the process of buying and remortgaging absolutely painless! If you’re in the ashington/Bedlington area then you’re in safe hands with RMS

3 juillet 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

Thank you Simon, for taking the time to highlight our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout your property journey.

Noté 5 sur 5 étoiles

Alistair has been an absolute blessing…

Alistair has been an absolute blessing throughout the whole process. I was initially referred to him while viewing a property marketed by RMS, and from the very beginning it was clear he really knew his stuff.

Nothing was ever too much trouble, and he made what can be a very stressful process feel straightforward and manageable. He is incredibly friendly, helpful and reassuring, and always took the time to explain anything I was unsure about.

Alistair is genuinely approachable and easy to talk to, no matter what stage of the process you’re at, and he consistently went above and beyond to help keep everything moving wherever he could. I wouldn’t hesitate to recommend him to anyone looking for a mortgage broker.

1 juillet 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

Thank you David, for taking the time to highlight our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout your property journey.

Noté 5 sur 5 étoiles

I have never used a mortgage advisor…

I have never used a mortgage advisor before and was understandably spectacle. Never the less I signed up with Alistair Bowman for the service and it’s the best thing that I have ever done concerning mortgages. His professionalism is second to none always going the extra mile in terms of the best mortgage available. He even significantly reduced my purchase price! In regular contact keeping the client updated with latest developments and is always willing to help in whatever capacity is needed right up to exchange and completion. Overall making a very stressful process less so.
I wouldn’t hesitate to recommend Alistair’s services to anyone.
Many thanks Alistair.

1 juillet 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

We're so pleased to receive this outstanding review for our Mortgage Advisor Alistair. Thank you for taking the time to highlight him to us!

Noté 5 sur 5 étoiles

Michael is excellent

Michael is excellent, he is incredibly helpful and efficient. I highly recommend him, especially to first time buyers, as he truly goes out of his way in helping you understand everything.

30 juin 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

We're so pleased you felt supported by our Mortgage Advisor Michael. Thank you for taking the time to highlight him to us and recommending him!

Noté 5 sur 5 étoiles

Market leaders

All the team at RMS were friendly and knowledgeable and their expertise was greatly valued. Thank you to Eve and Natalie!

5 juin 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

Thank you for taking the time to leave this lovely review for our team in RMS Gosforth!

Noté 5 sur 5 étoiles

Excellent service from RMS Fenham

Everything was absolutely perfect. Felt fully supported throughout the sale of my house RMS Fenham are an excellent estate agent and a credit to the company. Would 100% recommend anyone looking to sell or buy. Thanks to Matthew, Stacey, Steven, Dylan & Nigel.

19 juin 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

Thank you Peter, for taking the time to leave this lovely review for our team in RMS Fenham!

Noté 5 sur 5 étoiles

Brilliant experience from start to…

Brilliant experience from start to finish staff very friendly and a massive thank you to Alistair for helping us with this whole process and going above and beyond to help us secure our mortage

23 juin 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

We're so pleased to receive this wonderful review for our Mortgage Advisor Alistair. Thank you for taking the time to highlight him to us!

Noté 4 sur 5 étoiles

Successful house sale

David Jones is an excellent sales manager- he’s realistic and knows the market he is responsible for inside out. Would not use the solicitor RMS recommended again.

27 mai 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

We really appreciate you taking the time to leave your honest review! We take all feedback serious and will use your comments when referring to specific solicitors. Many thanks, RMS

Noté 5 sur 5 étoiles

Excellent Service

Rook Matthews and Sayer were very professional and approachable during our recent property purchase. All members of staff we dealt with were both knowledgeable and helpful but as our main contact Lorraine was exemplary in her service. Thankyou very much.

17 juin 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

Thank you so much Tracey for taking the time to leave this lovely review for RMS Alnwick, we really appreciate it!

Noté 5 sur 5 étoiles

The Rook Matthews Gosforth team are…

The Rook Matthews Gosforth team are great. Always professional polite & extremely helpful. Can not praise them highly enough. When dealing with an estate it can be a very stressful time and out of all the companies we had to deal with these were hands down the best so thank you would highly recommend.

20 juin 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

Thank you Jane, for taking the time to leave this lovely review for our team in RMS Gosforth!

Noté 5 sur 5 étoiles

I brought my first house through rook…

I brought my first house through rook mathews sayers and I could not complain about my experience with them. From the minute I put in my offer and walked into the office to the day I got my keys everything went so smoothly because of the rook mathews team. Mathew, Dylan, Steven and Sarah were all so amazing throughout my process. Id also like to 100% recommend their in house mortgage broker Ash bughio. I am so pleased to have been put through and introduced to Ash via the team at rook mathews as he is the best and went above and beyond. I am ever so grateful to how he made my process less stressful as he kept on top of everything. He answered all my questions and kept me updated with everything at all times. The whole process took no longer than 8 weeks which I couldn’t be happier with. Once again thank you so much. I couldn’t recommend you guys enough. :)

19 juin 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

Thank you Halima, for taking the time to leave this lovely review for our team in RMS Fenham and our Mortgage Advisor Ash!

Noté 5 sur 5 étoiles

House Sale Review

From our first meeting, all of the staff at the Bedlington office provided a friendly and professional service. They were all very helpful and easy to deal with, and special thanks go to Wendy who handled our sale

8 juin 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

Thank you Colin, for taking the time to leave this lovely review for our team in RMS Bedlington!

Noté 5 sur 5 étoiles

RMS Ashington

We have just completed our first house sale with RMS Ashington and bought our new property with RMS Blyth. We had such a stress free process thanks to Alistair, Wendy and Fiona (Ashington branch), and Michelle and Suzanne from Blyth branch. Nothing was ever too much trouble, very friendly staff and always willing to go above and beyond to help. Thank you all so much. We’ve had such a pleasant experience with our first ever house sale and felt supported throughout the whole process.

29 mai 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

Thank you Ashleigh, for taking the time to leave this lovely review for our teams! We really appreciate your kind words and recommendation.

Noté 5 sur 5 étoiles

We purchased our home 8 months ago now…

We purchased our home 8 months ago now (been busy with a new baby) but Neil Walton helped us through every step of the process. He really made the experience smooth and stress free, and he’s a genuinely lovely man. Would absolutely recommend to everyone.

30 septembre 2025
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

Thank you Bethany, for taking the time to leave this lovely review for Neil, our Mortgage Advisor. Congratulations on the new addition to your family.

Noté 5 sur 5 étoiles

Amazing team

Wendy & Diane were absolutely amazing and were always in contact when I needed them. Thanks to all from RMS!

30 mai 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

Thank you Levi, for taking the time to leave this lovely review for our team in RMS Ashington!

Noté 5 sur 5 étoiles

Nicola at Forest hall is exceptional

Nicola at Forest hall Branch is exceptional. Goes above and beyond in her daily work. She helped both myself and our daughter with our house sales, neither straightforward, we truly believe without Nicola neither sale might of happened! She is an asset to the firm!

28 mai 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

Thank you Shirley, for taking the time to leave this lovely review for Nicola in RMS Forest Hall!

Noté 5 sur 5 étoiles

Great service

The whole process from start to finish was very smooth. The communication and advice was excellent and we had good information about viewings. The staff were all very approachable and friendly.

8 mai 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

Thank you for taking the time to leave this lovely review for our team, we are so pleased you felt supported and received good communication throughout your property journey!

Noté 5 sur 5 étoiles

The staff are friendly at the…

The staff are friendly at the Bedlington branch and Alister the financial adviser walks you through the process and makes it less stressful as moving can be. The girls in the branch are helpfull and nothing is too much for them. I delt with Wendy Lily and Branch Manager Claire and they were all great would recommend using the to buy and sell your house

22 mai 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

Thank you so much for taking the time to leave this lovely review for our team in RMS Bedlington!

Noté 5 sur 5 étoiles

Excellent

Ellis, Emma and Matthew were brilliant.
Got loads of viewings and a quick offer to help us get on the move.
Very proactive always available and kept us updated throughout the process.

22 mai 2026
Avis spontané
Logo de Rook Matthews Sayer

Réponse de Rook Matthews Sayer

Thank you Sarah, for taking the time to leave this lovely review for our team in RMS Ryton!

Noté 4 sur 5 étoiles

We have just completed on our house…

We have just completed on our house purchase and the service we received was ok, branch staff were not very efficient at returning calls, however Alastair the mortgage advisor was absolutely fantastic and the service and advice received from him was 10/10! Would definitely recommend anyone using Alastair, always available whether it be by phone or email and always followed through with what was discussed! RMS are lucky to have a mortgage advisor who is committed to ensuring clients are well informed and looked after. Once again a big thank you

19 mai 2026
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus