Rowland Homes Avis 

Recently got an Early Bird reservation with Stephen at Sandpiper grange. Couldn’t speak highly enough of him after he made the process very easy after a frustrating time finding a house. Very nice guy who clearly cares about the customer, the houses and the local area would definitely recommend going through Stephen and Rolland

The sales executive Stephen made us feel comfortable and was very knowledgeable. Nothing was to much trouble for him and he was helpful and we are delighted to say we have made a decision to buy a house on this site due to Stephen’s professionalism and of course the quality of the houses.

We’ve recently moved to Thorne meadows and the process was made easier by speaking with Steve and he helped us from start to finish whilst I waited for my house to sell. He was always pleasant to deal with and every after moving in has made sure we’re ok!
It’s been an easy process and we’re happy with the property, beautiful area abs we’re settling in lovely!

Thanks to Steve and rowland homes 😊🏡🌟

Stephen at sandpiper grange was extremely helpful today and very informative about the new site, properties available and ways to buy! I am really looking forward to speaking to Stephen again - lovely guy!

Thanks for your all your help,

Rebecca

Attention to First Time Buyers! Myself and my partner went through the process of buying our home with Rowland Homes on Phase 2 of Thorn Meadows. This experience was not as scary and daunting as anticipated and we managed to have a reserve to completion turnaround in 5 weeks. We genuinely feel this would not have been possible without Stephen, who is an invaluable asset to Rowland Homes.
Stephen has been really helpful, professional and friendly throughout the whole process and offered really tailored advice. His efforts went above and beyond his role to action our requests as well as ensure that our experience was the best it could be.

We are neighbours to a Rowland Home development. Given they are investing into the area and will be here for several years they have an atrocious attitude to people. They are arrogant, aggressive and single minded to the detriment of any ethical or moral considerations. They appear to have a total disregard to long term relationships and client care. They appear to seek conflict and their default position appears to be awkward even with basic requests. I would hesitate on spending any money with them as Our experience would suggest that client support and aftercare would be very difficult. Homes are long term investments and I don’t believe that Rowland Homes have the attitude to their clients, neighbours or surrounding area.

My wife and I decided buy a Rowland Home in the Pear Tree Grange development in Euxton. A lovely 4 bedroom Hatton with sizeable garden. The cost was £333k so for that price we were expecting 5* quality and service. All the sales team were great to deal with, very helpful and enthusiastic to ensure you were happy with your home. After paying the £33,000 deposit and signing up for a 27 year mortgage, we started going through the options available. Tiles, kitchen colours, where we wanted plugs etc. We were told to sign a plan showing the layout of our property to say we were happy with where the plugs where, taps, tile colours and waited for our home to be made as we were one of the last houses on the estate to be built.

The months rolled on and from the muddy field where our house was (seen from a distance as the road our house was on was blocked off) we finally (6 months later than planned due to covid) got our house.

We started seeing the first problems minutes after entering the house for the first time on our walk around with a member of the team. Marks on the wall, missing groat, scuffed light fittings, over 30 snags in total....all would be fixed as part of our 7 day snag list which Rowland's would sort ASAP....or so we thought. The biggest issue by far which hadn't been on any plans we had seen, not even the plan we had signed and we hadn't been informed of was a great big 3 foot deep, 4 foot wide drainage ditch that ran the whole length of our garden. Filled with stagnant water, flies and the remanence of building materials that the builders couldn't be bothered to put in the skip, a car battery, a tool box, breeze blocks. We have 2 kids both under 5 and this was a health hazard to say the least. When I pointed this out the Rowland staff on the walk around shrugged as if to say 'Good luck getting it sorted....we've got your £33k now.'

To cut an already long story short, after 7 months of living here, it took Rowland's nearly 5 months to sort out the simplest of snags on our 7 day snag list. We've had holes cut into our walls by an emergency plumber trying to find an ill fitted water pipe that had water rolling down the walls and onto our wooden floor and the ditch? Well according to Rowlands, our signing of the plan that didn't feature the ditch in any way is proof that we knew that our garden had the ditch and they have wiped their hands clean of the whole thing!!
We are currently seeking legal advise and will be taking this further as no indication that a waterlogged ditch was on any plans and we certainly weren't told about it. Not that it matters to Rowland.....they've already got your money!

And that's the whole point. yes you'll have many on here praising Rowland and giving them a 5 star rating, but you'll notice that those reviews are from people who are currently in the process of buying a house. The reality once you've moved in is very, very different. Once Rowland has your deposit, has you signed up to the mortgage and your name on the dotted line and you've finished your role as a cash cow, they will treat you like yesterdays gone off mince.

In hindsight, if we'd known how we'd be treated, had we known of all the problems with the house and dealing with Rowlands to sort them, we wouldn't have bought this house and we would have gone to a more reputable developer. If you decide you really want the house they're selling then be prepared for many problems and ready to deal with a developer that doesn't care enough to sort them out.

We’ve recently moved into our home and we’ve been really pleased with Rowland Homes. Mark has been great and kept in regular contact from early bird reservation to completion and is always very helpful. We were unable to use the HTB scheme due to completion dates but Rowland offered us different alternatives. Mark the site manager has also been great since we moved in and all of our more urgent snags have been sorted quickly.

We bought our home at another site which is due to complete soon but due to not having a show home of our particular home we contacted Jordan at the Levens View site in Ulverston to see if we could view the show home there.

He facilitated this request and allowed us to have a look around, take a few measurements and pictures etc. He went out of his way to assist us despite having no reason to and it was fantastic to receive such high quality customer service. Thank you Jordan!

Being an international home buyer, I faced difficulties in finding a new build house. I sent emails to some popular builders, but either I could not receive their reply or they were not willing to offer. Fortunately, the staff of Rowland Homes responded to me promptly and delivered incredible service in offering such a beautiful new house for us. I want to say thank you to Mathew at Meadow Gate of Rowland Homes for all of his time and effort in helping get us into our new home. My wife and I want to express our appreciation for the way he took the time to understand exactly what type of new home we were looking for. I am so glad that he sent me email to recommend a new build detached house at the popular site which was still available. His personal warmth and interest in us took all the trepidation out of purchasing our first home. He made it a real pleasure, as he took us through the process step by step and he also updated the building progress of the house to us weekly before its completion. It was amazing to see everything come together, and we are so very thankful to his guidance, advice and support. We would like to say thank you to Lucy at Meadow Gate that she explained the details of the house to us clearly and she was willing to provide information about the choice of kitchen cabinets, tiles and floorings. She sent many photos to us by emails about the choice of kitchen, tiles and floorings. She spent so much time on us to understand exactly what we were looking for in a new house. Her cheerful attitude had smoothed the way. We love our new home and we look forward to entertaining in the spacious new kitchen, back yard and lounge in our new house. I would also like to say thank you to Wendy at the Pastures of Rowland Homes. I was too late to reserve a house at her site but she suggested me nearby site at Meadow Gate immediately.

Even though I was absence from the day of completion of the house, Mathew was willing to arrange my snagging person for the snag without me here. The snagging report after completion of the house showed few defects found in such a big house. Rowland Homes has constructed a quality home for us. I found my house was clean and tidy in the photos of the snagging report. We are impressed with the quality of Rowland’s workmanship and the professionalism of the staff. It made all the difference to know that Mathew and his team were mindful of the details and were willing to follow up those defects of the house. This house and Rowland’s service surpassed all our expectations. Thank you.

Let me say at the outset that we love our House on Pear Tree Grange, and if was finished to a great standard by the Foreman, Neil and when its finished the Site will look great.
Our current issue is our Garden, which is essentially a Puddle across the width of the property, but Rowland expect us to monitor it over the coming months which will leave us with an unusable Garden next Spring and Summer.
Don’t expect good customer service and don't expect a Garden you can use.

Rowland have subcontracted Huyton Asphalt to resurface the road on The Pastures Development. The road is a right mess. Raised ironwork, potholes, tarmac blocking drains so now the roads flood. This is damaging my vehicle on a daily basis. The road is like an obstacle course and we haven't seen a workman for weeks on end now. Numerous people on the estate have tried to contact Huyton Asphalt and Rowland about this, but have had no joy!

Thank again before buying a Rowland home - the build quality isn't great. I will be avoiding in the future!

Thorne Meadows.
We absolutely love our new home on Thorne Meadows. The house demonstration, the week before completion, was a joy being able to see the finished product. This is our 3rd new build purchase and the quality of the finish is definitely the best yet, the house feels so solid and is incredibly warm. We upgraded the Kitchen worktops and the flooring package throughout and both are magnificent and well worth the additional cost.
Stephen has been really helpful, professional and friendly throughout the whole process and offered really good advice as we were picking the options and finishes etc.
The part exchange process went really well and removed a load of potential stress.
Also had a good 7 day snag meeting with Noel. No major issues identified and no pushbacks on anything raised, he even fixed one minor issue during the meeting.

If I could Give zero I would, we have lived in our Rowlands home for nearly 6 years now.

We have easily spent over £10,000 fixing issues they had zero interest in correcting.
Tried contacting so so much about issues, they were never interested in fixing things correctly only cheaply! Or they flat out ignored us like they’re ignoring our entire estate at the minute, 6 years. Still no roads, still fixing their workman ship and now they’ve raised ironworks and left them for weeks so now with all the rain everything is flooding, best bit is they’re ignoring everyone again.

As it has been a month now since we moved into our new home we wanted to thank you and the team for all the support and assistance you have given us as we moved into our dream home on your Levens View Estate. The experience has been a joy for us and Jordan has been excellent, this started with the help and advice you gave us that led to us taking you up on your offer of a Powermove to purchase our new home.
The professionalism of you and the Rowland Homes team has been excellent throughout our home purchase. The Powermove worked seamlessly and the estate agents you used where very good and kept us well informed throughout the entire process.
The communication has been excellent throughout the buying process and you kept us well informed about the construction of our new home and we were pleased to see that you and the team delivered on your promised moving in date.
Since we have moved in it has been a joy as our Reynold home is everything we were looking for in our new family home. There is plenty of space, the finish is very good and we really like the layout of the family room as it opens out onto our lovely sized garden.
The standard of build has been very good with a snag list that only consisted of some minor cosmetic elements which I am extremely pleased to say Dan and his team have been going out of their way to fix. We are extremely impressed with the professional approach of the team on site and am sure all of our issues will be addressed over the coming weeks. Can you please pass on our thanks to Dan and his team.
We are extremely pleased with the experience we have had in buying a Rowland Home on their Ulverston site and would be happy to share our experiences with anyone considering buying a property and we have nothing but praise for you and the team.
Many thanks and we are looking forward to meeting our new neighbours as they continue to move onto the site and being part of the growing community as Levens View continues to develop.

From purchasing the property late 2019 I was told by Rowland how much better they were than other builders and they talked a good game. Pre pen to paper they were very nice/easy to deal with and accommodating. Then once I'd signed the issues started. COVID played a big part in this but they leant on that as an excuse to just fob me off and omit details that would have been helpful. What previously was "Well our spec is much higher than others" soon became "Well other builders do the same"

I dealt with so many different people that it became impossible to track and they would always then have an "out" by saying that they never said that, it was their colleague. I'm not sure if the staff were deliberately misleading me or just ignorant of features - but extras I added onto my build and paid for weren't there when I went for the demo, flooring was different from what was verbally agreed. During the demo and after pointing out missing paint, stains, skirting issues, I was told "not to worry as we do our own snagging." When I finally got the keys late 2020 every single one of these issues was still there (plus others). Some of the finish to the property was honestly embarrassing - to the point where I was making excuses when friends came round.

My list of snags was sent and in fairness some were actioned relatively quickly. But not one single one was completed fully. The 3/4s of the brickwork outside was done. They levelled a unit in the kitchen but for some reason didn't seal it. They replaced the doors but one has a welt on it and one doesn't close properly. My site manager then changed, but I only found out when I bumped into a neighbour who's had similar issues. 6 months in and there are still glaring issues with the property.

Friends and Colleagues have moved into other developers properties at a similar time to mine. And if I had my time again I would 100% not go with Rowland and would have gone for one of the so called "Lower spec" builders.

If you do decide to go with Rowland - record every conversation - get everything in writing - and expect to be underwhelmed

Today I called in at great Eccleston and was greeted by Stephen.He was very friendly and welcoming. We are looking at upsizing I had a look around the stunning show house and was very impressed. I am a decorator by trade and I was very impressed with the standard my company Hine decorating ltd has priced some new sites for rowland and I hope to soon be a contractor and a homeowner for rowland. We will be back to hopefully purchase 😊

Couldn't be happier with my new home. The process from start to finish was extremely smooth, with all the Rowland staff being very helpful and good at communicating at key points in the process. Matt in the sales office on site was particularly great, always helpful and friendly and made the process easy to understand.

The walk round was well handled and lots of heplful information and guidance provided. So when I moved in today it was really simple to get everything registered and sorted out.

The build itself is excellent. Great finish all round, good quality appliances and fittings, fantastic carpet and flooring and everything feels a really high quality. Really love my new home and can't wait to fully settle in there!

Update - despite the please contact us and we will sort this reply underneath..... they don’t respond when taken off a public forum. Seriously thought they might actually do what they have supposed to have done.

More interesting is the press follow up from these comments, there are quite a few news outlets that want to follow up substandard home builders, I never wanted to go down that line but whilst rowland keep misleading and wrongly selling homes then it needs to be stopped.

I will try and keep this short. Rowland are greedy and will try absolutely everything not to pay for items that are ‘promised’ to you in the sales office. Make sure that you get the contract written with everything on it. Even the things they say are included, for example full zanussi appliances in kitchen isn’t true, exceptional specification isn’t true, you might get a decent bathroom tap but they save their money when it comes to the electrics, door handles and windows.

During the buying process we was informed by the sales representative of a lot of things that are included, we paid for upgraded underlay and it is cheap, probably best getting the job done yourself, but when we upgraded the carpet we was told that it included the front door matting, moved in and surprise surprise it doesn’t, raise it is an issue and nope it’s not on your contract so tough. The list of the items we were informed that are included are quite extensive and none of them are they are all ‘extras’. We was/have been made to feel like scum by sales since we have moved in. Customer services are poor to say the least m, we have been rushed out of appointments because someone is coming in who ‘is paying for more upgrades than you’ to having appointments and turning up to find that they have booked someone else in because ‘there buying the big house’. If it wasn’t for the location we said we would be out of here. The customer service is appalling and continued to be appealing, especially on the day of getting our keys, we was told previously that we would be able to use the garage on completion day to start unloading some items, rang up and was told no, so waited and at just after 4pm I was able to go and collect the keys to the house, although tired, I was excited to final get over the line and start moving in, well that excitement was taking out by sales, when I walked in to the office I was treated abruptly and was given a folder, air freshener, some flowers and a big bunch of keys and told that they can’t deal with me because they are dealing with some one else. How rude do you need to be, since that point the on-site sales staff have not even said hello, or even give us the time of day. Everyone else seems to get a visit or a hello.

Anyway, raised a complaint about cooker hood, customer service and miss-selling nearly two months ago and no one has been decent enough to reply.

Cooker hood goes faulty within

We reserved our property back in September with Mathew at Meadow Gate and from there it has been a simple and smooth process, we cant thank Mathew enough for how easy he made it. Any problems we had he solved them instantly. We highly recommend you buy a Rowland Home if you get the chance. And we look forward to living in ours for many years to come.