Wain Homes Avis 1 561

Recently moved in on the paddocks site in Preston, unfortunately when I moved in my initial experience was not what I expected due to pressure from the sales team prior to completion, then a rushed key hand over and lots of snags being found within days of getting the keys, however this initial negative experience was completely turned around by the site manager (Dave)and quality manger (Lynsey).
Lynsey worked tirelessly to ensure all snags were rectified as soon as possible. All snags were rectified over 3 weeks bringing the house to the standard it should have been at handover.
Due to a busy work schedule I ended up leaving a key with site so that works could be carried out as soon as possible. Throughout the works I was kept up to date with the plan for each day, and every measure was taken to ensure that there was no damage to any personal belongings & that the house was tidied after the works had taken place.
Lynsey has turned what started off as a negative experience, into a very positive experience. I have now been able to start settling into my new home knowing that all issues have been resolved to a high standard.
Lynsey’s efforts over the recent weeks have been outstanding, and have left me happy with my choice to purchase from wain homes.

We recently had a faulty front door which wasn’t closing correctly due to a faulty screw and letting in a draft, wainhomes came out on numerous occasions to assess and make it right & eventually replaced the door for us , which was greatly appreciated as we had a newborn

This was the nw customer care team any issues they are really helpful - Emma, Ciara Andrea Deb and last but not least the friendly John!

We recently had a shattered glass pane on our French doors which occurred by no fault of our own, after reaching out to to the team at wainhomes and a couple back and forth phone calls and emails this was swiftly resolved, although the contractor who had fitted it has since left wainhomes, wainhomes made this right which goes a long way in my eyes! Great company.

Extra mention to John, Emma, Deb, Ciara, Andrea for your persistence and patience!

Gary did a fantastic job sorting out some snags for us. Came in the morning and went well out it his way to come back the same day to finish off. He was friendly, efficient and couldn’t do enough for us. A credit to his profession.

We purchased our wainhome 4 years ago in calder view catterall. Over 20 months ago, sub contractors turned up and dug up a section of our approach road,apparently to carry out repairs to a pipe in the wrong position. They eventually infilled the area with gravel , despite loads of correspondence with wainhomes they have failed to complete the work.

Mike and Paul visited today to sort out a few snagging issues, and I couldn’t be happier with the service they provided. They were both friendly and professional from the moment they arrived, turned up on time, and got straight to work.

They took great care to keep everything clean and tidy throughout, which we really appreciated. Most importantly, they managed to resolve all of the small issues we had quickly and efficiently, with a great attention to detail.

Overall, a really positive experience – thank you both for your help!

We moved into our new home back in March 2025, and we are thrilled with the quality of the build. It was a troublesome start as our sales rep left the company right in the midst of our purchase, which left several matters outstanding and quite confused. There were also snags as with any new home, and some still to be rectified, but Wain Homes agreed to complete them all without any hesitation. Special mention to Thea, Sam, and Richard for their welcoming and professional demeanor throughout the housebuying and move in process. We will certainly buy a home from Wain Homes again.

Thea from the sales team was fantastic and made the process extremely straight forward as we were first time buyers. She was a joy to work with during the process and although we had to pull out at the end due to a change in circumstances she was very understanding. The property we were looking at purchasing you could tell was built to a very high standard. I would definitely return to Wain Homes and compete a purchase in the near future. The is a credit to their company.

Paul and Mike were very polite respectful. Came prepared with shoe covers which I was very happy about as many tradespeople don’t bring any. Completed the job very neat and tidy. Thank you

We've had a great experience in buying our Wain Home at the Lawns in Broughton. Lorraine in sales has been really helpful and has solved any questions that we've had. Nothing has been too much trouble for Dan and the team who helped us with the snags, identifying them and fixing them along with the tradesmen. Thankyou all. Much appreciated.

We are first time buyers and were unsure of what to expect.

Shingi at Latune Gardens has been a great reliable help from start to finish working through our snags and other bits we need advice and guidance on. We can’t fault his help and support!

Would highly recommend Wain Homes and their site team.

Moving into a new build, I expected to have a few issues that needed to be rectified. Steve, the Site Manager, has been so easy to deal with and very helpful in getting the 'snags' sorted quickly. He's been on hand to check the property at a time that worked for me, coordinated all the relevant workmen to ensure any disruption was kept to a minimum and that work was completed efficiently. He made the whole process stress free, which was very welcomed! Thank you Steve. 

My partner and I moved into the Meadfields development in March and the customer service provided by Wain Homes has been nothing short of exceptional.

Massive shout to Bryan who has completed all snags and liaised constantly with myself. He is an incredible asset to the Wain Homes team. Thank you Bryan!!!

Moving to our new Wain homes we expected some issues with it being newly built. After 2 weeks we had a sizeable list, nothing of anything of a serious nature mainly cosmetic.
From day 1 the communication from the site manager ‘Shingy’ to get the correct trade in to rectify all the issues on our snag list has been first class.
His friendly professional approach to get trades in to remedy all the faults has given us great confidence in our purchase.

Fantastic service Paul was very efficient and the job was fixed. Very happy customer. Thank you Paul.

We moved into our new build in December at Latune gardens. We can have been treated amazingly by the team especially the site managers, Ste and Shingy. All of our snags have been sorted straight away and nothing was too much trouble to get done. Amazing people.

Deb & Andrea and the team at wain homes customer services have been very helpful to us, and they have helped us sort out any issues we had. Over all they have just been brilliant. We are very happy with our new home. Thank you …

I just wanted to say a big thankyou to Ciara from Customer Care NW Wain Homes. I moved into my beautiful home in Linley Grange Stalmine mid March 2025. The experience I've had so far with Customer Services has been very good. I had a few items on my snag list which I reported to customer care with supporting pictures and Ciara has been very proactive in ensuring that the relevant personnel have been scheduled , in order to attend to the issues. Nothing seems too much trouble for Ciara, she has emailed and phoned keeping me updated. I am very impressed with Ciara's communication and organisational skills. Thankyou very much and keep up the excellent work.

Our painter and decorator Gary was really good. Very attentive, provided an excellent finish and helped sort out all the marks on the walls and window sills.

Paul came out to fix some shrinkage issues at our property and did an excellent job. He was friendly, approachable, and explained everything clearly. His workmanship was top quality—very professional throughout. 10/10.