Michelle and Simone in particular were so great. They checked in with us throughout the process and helped to push the sale of our old house in order to complete on time. We had difficulties with our... Voir plus
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Lisez les avis des autres
This is an update to my review dated 27/8. Due to the resident backlash from the original increase the maintenance charge has been reduced from 44.6% to just over 17%. This has been achieved by Wain H... Voir plus
L'entreprise a répondu
Simone and Michelle made us feel welcome from the start. Their advice and understanding of our situation was great and both are very professional. We were honest in letting them know we were also in n... Voir plus
L'entreprise a répondu
From start to finish Ashley at Kingsley Manor and also Wendy at head office have been nothing but excellent, the whole process was received with outstanding professionalism. We as a family thank you... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Wain Homes
Écrit par l'entreprise
WELCOME to WAIN HOMES
Welcome to Wain Homes, a trusted UK housebuilder with over 50 years of experience creating places people are proud to call home. Part of the Wain Group, established in 1972, we’ve grown from our roots in the North West into a leading regional developer, building thoughtfully designed homes across the North West, Midlands and South West.
HOMES DESIGNED AROUND REAL LIFE
At Wain Homes, we believe a home should do more than look good – it should work effortlessly for the way you live. That’s why every home we build is designed with everyday living in mind, from the flow of the layout to the little details that make a big difference. Whether it’s a first home, a place to grow as a family, or somewhere to slow down and enjoy life, we create homes that feel right from the moment you walk through the door.
BUILDING COMMUNITIES, NOT JUST HOMES
We don’t just build homes – we create communities. Our developments are carefully chosen and designed to offer well-connected locations, green spaces, and a real sense of neighbourhood. It’s about creating places where people can put down roots, connect with others, and truly feel at home.
QUALITY YOU CAN TRUST
With decades of experience behind us, we’re committed to delivering homes you can rely on. From high-quality materials to modern, energy-efficient design, every decision is made with long-term comfort and value in mind. We continue to embrace sustainable building practices and forward-thinking technologies to ensure our homes are ready for the future.
A CUSTOMER FIRST EXPERIENCE
Buying a new home is a big moment, and we’re here to support you every step of the way. From your first enquiry through to moving in and beyond, our team is focused on making the process straightforward and enjoyable.
• Local sales teams at each development
• Dedicated customer care and after-sales support
• Online, phone, and email contact options
Find Your Place with Wain Homes
With developments across the West of England and a range of homes to suit different lifestyles, it’s never been easier to find a home that truly fits. Wain Homes. Find your kind of perfect.
FIND YOUR KIND OF PERFECT ALL-INCLUSIVE SPECIFICATION
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Computer generated images (including interior images) are representative and used for illustrative purposes only. This means specifications shown here may be different to those on a specific plot or development or may include optional upgrades subject to additional costs. Please speak to a Sales Executive for further details of the exact specification available on the homes at this development and the options available to you. Prices and details correct at time of broadcast.
The details matter, that's why they're all included!
Écrit par l'entreprise
- All-inclusive specification*
- We don’t believe in surprise extras. What you see is what you get; flooring throughout, integrated appliances, fitted wardrobes, choice of kitchen finishes, and so much more as standard included in the price*. Our homes are ready when you are, with flexible spaces, spacious gardens, and the latest energy-efficient tech. It’s everything you need to feel right at home, from the moment you turn the key. *Available at selected developments on selected plots only. See website for full details.
Warranties & Guaranties
You're covered!
A new Wain home comes with a 10-year warranty, the first two years of which are covered directly by Wain Homes. This covers you against any defects and your warranty provider’s homeowner booklet will tell you what to expect from your new home.
Coordonnées de contact
Fontwell House, Trident Business Park, Birchwood, WA3 6BX, Warrington, Royaume-Uni
- 01925885400
- marketing@wainhomes.co.uk
- wainhomes.co.uk
Find your kind of perfect
4,4
Excellent
2 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Paul
Paul came to reseal in the kitchen, arrived right on time! Did a great job and very pleasant, more jobs needed and hope Paul will come to do those!
30 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Yvonne, thank you for your review. We're so pleased to hear you had a positive experience with our Customer Care team. It's great to know the work was completed to a high standard and that the team was friendly, professional and arrived when expected. We really appreciate you taking the time to share your feedback, and we'll be sure to pass your kind comments on to the team. If there's anything else you need, we're always here to help. Wishing you many happy years in your Wain home!
Great service all round
Great service all round! Very approachable and responsive. Very reassuring which is very important especially as first time buyers. The staff are extremely friendly and helpful.
24 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Cameron, thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience and found the team approachable, responsive and supportive throughout your home-buying journey. Buying your first home is a significant milestone, so it's great to know that the team helped make the process reassuring and straightforward. We truly appreciate your kind words and are pleased that the team made such a positive impression. Thank you for choosing Wain Homes, and we wish you many happy memories in your new home!
I commend the quality of work
I commend the quality of work, which is outstanding. I greatly appreciate it. The site manager has made no changes, as he is executing his responsibilities perfectly.
24 juillet 2026
Réponse de Wain Homes
Hi Pretty, thank you for your kind review. We're delighted to hear that you're so pleased with the quality of your new home and the workmanship delivered by the team at Mead Fields.
It's especially rewarding to know that the team has met your expectations throughout the process and that everything has been managed smoothly. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Wain Homes, and we wish you many happy years in your new home!
Incredible whole experience
Our whole experience from our very first visit to the sales office to moving in and living our first month here have been incredible. All of the sales team, Francesca, Holly, Cath and Kerry, were great at communicating and making sure we always knew what was going on with our build and they were great at supporting with paperwork and moving in. The site team, especially Jake and Raph, have been very attentive in making sure we are happy with our build and sorting little snags quickly. Can’t thank the Trevemper team enough!
24 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Nick, thank you for taking the time to share your experience. We're delighted to hear that your journey, from your first visit through to moving in and settling into your new home, has been such a positive one. It's fantastic to know that the team at Trevemper kept you informed throughout the build process and provided support every step of the way. We're also pleased to hear that the site team has been responsive and proactive in addressing any snags quickly to ensure you're happy in your new home. We really appreciate your kind words and thank you for choosing Wain Homes. We hope you enjoy many happy years at Trevemper!
Mike and Paul were superb at completing…
Mike and Paul were superb at completing a couple of snags. They were polite, timely, tidy and undertook great work.
Thank you.
21 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Alan, thank you for taking the time to share your feedback. We're delighted to hear that the team provided such a positive experience while completing your snagging items. Delivering a service that is polite, prompt, tidy, and completed to a high standard is exactly what we strive for. We appreciate your kind words and will be sure to pass your feedback on to the team. Thank you for choosing Wain Homes.
Mike and Paul came to our property on…
Mike and Paul came to our property on Kinglsey Manor 21/07/26. They fixed our squeaky bedroom floorboards and sealed our shower screen that was leaking. Lovely chaps, they cracked on, arrived just before 8 and had it done just after 10. Perfect.
21 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Amy, thank you for your review. We're pleased to hear the team at Kingsley Manor resolved the issues quickly and efficiently for you. It's great to know you were happy with the service provided and the prompt response. Thank you for your feedback, and we hope you continue to enjoy your new home for many years to come! All the best, Wain Homes.
Wain Homes Higher Trewhiddle
I had a great experience from start to finish purchasing a house on the Higher Trewhiddle development from Wain Homes. Michelle and Simone were professional and always super helpful in dealing with any queries or issues that arose. Michelle in particular was very supportive and an absolute star 🌟 regarding enabling communication with my solicitors who were an absolute nightmare and needed constant prodding and chasing. Thank you so much Michelle and Simone for your support, it truly made so much difference and reduced stress when it arose. I moved in 3 weeks ago and am absolutely delighted with the house and the service I have received so far in addressing any issues which have arisen. 🌟🌟🌟🌟🌟
20 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Nemore, thank you for taking the time to share your experience. We're delighted to hear that the team at Higher Trewhiddle provided such professional and supportive service throughout your home-buying journey. Buying a new home can be a complex process, so it's wonderful to know the team helped reduce stress, kept communication moving, and were on hand to assist with any queries along the way. We're also pleased to hear you're loving your new home and that our customer care team has continued to provide excellent support since you moved in. We wish you many happy years in your new Wain Home, and thank you again for your fantastic feedback!
Gary is an excellent technician
Gary is an excellent technician. Wain Homes
after sales care is a great service
17 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Paul, thank you for your wonderful feedback. We're delighted to hear that the team provided excellent after-sales support and that you've had a positive experience with our customer care service. Providing responsive, reliable aftercare is a key part of our commitment to homeowners, and it's great to know this has made a difference. Thank you for choosing Wain Homes and for taking the time to share your review!
Paul was brilliant
Paul was brilliant, friendly nothing too much trouble. Got straight to the jobs needed and even fixed others he saw. Thanks Paul 😊
16 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Mrs Carmody, thank you for your wonderful feedback. We're delighted to hear that the team provided such friendly and proactive support during their visit. Delivering excellent customer care is incredibly important to us, so it's great to know the work was completed efficiently and that additional issues were identified and resolved along the way. We'll be sure to share your kind comments with the team. We hope you continue to enjoy your new Wain home for many years to come!
A big thank you to Gary & Emma for all…
A big thank you to Gary & Emma for all their help, Gary helped out today at short notice, he was friendly and professional and did a very good job.
15 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Michelle, thank you for your kind review. We're delighted to hear that the team provided such friendly, professional and responsive support, especially at short notice. At Wain Homes, we're committed to delivering excellent customer service and ensuring any issues are resolved quickly and efficiently, so it's wonderful to know your experience reflected this. We'll be sure to share your feedback with the team, who will be pleased to hear their efforts made a positive difference. Thank you again for taking the time to leave your review. We appreciate your support and wish you many happy years in your home!
New House Move
We completed on our new home at Rectory Woods at the end of May and have been settling in nicely over the last six weeks or so. As with any new build there were a few snagging items to sort, but nothing major. In fact, we had a professional snagger come out to inspect the property and they were impressed with the overall standard of the build.
A special mention has to go to Alex, who was fantastic at getting things sorted and keeping communication flowing throughout. He genuinely couldn't do enough to make sure everything was dealt with and that we were happy, offering useful advice for anything that might crop up down the line and making sure repairs and touch ups were handled promptly.
Sales manager Claire has also been brilliant from day one, making time to answer every question we had. Beyond that, they are both just decent, personable people and their customer service has been first class.
Alex has since moved on, and we have now been handed over to the customer care team. Our only hope is that the remaining snags are completed with the same speed and care we experienced while he was on site.
Overall, a really positive experience so far and we are loving the house.
**UPDATED** as it turns out your customer care team is effectively useless. Communication is non exsistent, the only solutions provided are to pass on to third parties who clearly aren't responsible. Shame as it is really starting to put a cloud over what was a positive move, for that reason I have updated it to 2*'s
15 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Michael, thank you for taking the time to share your experience at Rectory Woods. We're delighted to hear you're settling into your new home and that you've been pleased with the overall build quality, including the feedback from your professional snagging inspection.
It's great to know the team provided clear communication, helpful advice and prompt support throughout your journey, from your first enquiries through to moving in and addressing any snagging items. Delivering excellent customer service and ensuring homeowners feel supported every step of the way are priorities for us, so it's wonderful to hear this reflected in your experience. We appreciate your comments regarding the transition to our customer care team and will continue working to resolve any outstanding items with the same level of care and attention you've come to expect. Thank you again for your review. We wish you many happy years in your new Wain home!
Buying our new home at Kingsley Manor…
Buying our new home at Kingsley Manor has been a great experience from the get go thanks to Ashley. Nothing was too much trouble. He was very patient and reassured us on many occasion! The site manager Danny and assistant site manager Lee were also great. On demonstration day, there were quite a number of snagging issues noted - the joiner arrived while we still there to sort out the doors - couldn’t ask for more than that. If all our issues are rectified that quickly, we will be happy. 😊
7 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Jill, thank you for taking the time to share your experience of buying a new home at Kingsley Manor. We're delighted to hear that the team at Kingsley Manor made your home buying journey such a positive one, providing reassurance, support and excellent customer service throughout the process. It's also great to know that any issues identified during your demonstration day were addressed promptly, helping to ensure a smooth experience. Providing responsive aftercare and a high standard of customer service is very important to us, and we're pleased this was reflected in your experience. We appreciate your feedback! We hope you enjoy settling into your new Wain home and creating many happy memories there.
Excellent service from ciara Mike Paul
Excellent service from ciara Mike Paul
7 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Riz, thank you for your fantastic feedback! We're delighted to hear you received excellent service from the North West Customer Care team. We wish you many happy years in your Wain home!
Paul and Gary great customer care team
Paul and Gary great customer care team. Very friendly and efficient. with interpersonal skills and skill set
6 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Michael, thank you for the lovely feedback. We're really pleased to hear our staff provided such a friendly and efficient service. Great customer care is all about combining the right skills with a genuine, personable approach, so it's fantastic to know that came across in your experience. Wishing you many happy years in your Wain home!
Wain Homes are liars
‘Hi Tom, we're sorry to hear you're dissatisfied with your experience. Having reviewed your case, the staircase concern on our records relates to previously reported shrinkage, which has been inspected and found to be within accepted industry tolerances. We are not aware of any separate reports regarding an unstable staircase.’
Just a reply to this comment from Wain Homes. The staircase concern was first regarding the shrinkage and was rectified (eventually) as I was persistently telling the customer care team that it was wider than a £1 coin as you love to state every time we email regarding it. Whilst I’m on the topic of shrinkage. We were told to wait until nearly the end of our 2 year warranty and someone will come out and do final touches. We have now been told by someone from your customer care team that this is no longer the case. We were lied to.
The current concern is the actual staircase in which someone came out and the guy who fixed it (works for wainhomes) even said that it was a rushed job and wasn’t fitted properly, he fixed it to the best of his ability. Unfortunately the staircase is still creaking/I can hear the staircase boards rattling about as I or my partner walk up and down them. Not a good look for a home that has been built for 2 years, don’t you think? The guy who came out to fix our stairs mentioned that if the problem occurs again then I can raise the issue again as it is an ‘on going’ issue. Are you telling me this is a lie too?
Honestly, If I could go back to the day I even considered buying a home from Wain homes knowing all the problems we would get with the terrible customer care and communication, I would’ve walked away in an instant.
2 juillet 2026
Avis spontané
Réponse de Wain Homes
Hi Tom, thank you for sharing your feedback. We're sorry to hear that you remain dissatisfied with both the issues you've experienced and the service you've received. We understand your concerns regarding the staircase, shrinkage, and the communication you've received throughout your warranty period. While inspections have been carried out and outcomes provided based on our processes and industry standards, we appreciate that these outcomes have not met your expectations. If you remain unhappy with the handling or outcome of your concerns, we would encourage you to raise a formal complaint so that your case can be reviewed fully. A step-by-step guide on how to do this is available on our website. Kind regards, Wain Homes.
Think Carefully Before Buying
Buying our home with Wain Homes was a positive experience, and the sales team were so helpful throughout the purchase process. Unfortunately, that’s where the good experience ended.
The aftercare service has been absolutely horrendous. Getting snags resolved has been an ongoing battle, with constant delays, poor communication, and very little accountability. We regularly have to chase for updates, and it’s rare that anyone keeps us informed or follows through on what they’ve promised. I have been emailing back and forth since April regarding snags in our house and we’re now at the end of June and still waiting for them to be resolved.
It’s incredibly frustrating when you’ve invested so much in a brand new home and simply expect the issues to be put right. The lack of communication and urgency makes it feel like they no longer care once you’ve completed the purchase.
I would recommend people think carefully before buying. The buying process may be good, but the aftercare has been a huge disappointment and has really taken away from what should have been an exciting experience.
UPDATE‼️
Replying to Wain Homes statement of “The shrinkage you reported has been inspected and is within acceptable tolerances, so no further action is required at present.”
When we contacted yourselves initially, we were never informed that the shrinkage would need to meet a specific set of criteria before it would be rectified. In fact, on numerous occasions, we were told that once our two year warranty was coming to an end, we should get in touch and someone would happily come out to address the shrinkage and carry out any necessary touch ups instead of someone coming out back and forth.
Based on those assurances, we waited until our warranty was nearly over, exactly as we were advised to do. Had we been made aware from the outset that any repairs would depend on the shrinkage meeting certain tolerances, we would have expected that to be clearly communicated.
It is extremely frustrating to now be told that no further action will be taken because the shrinkage is considered “within acceptable tolerances.” This is completely contrary to what we were repeatedly led to believe and represents a significant lack of communication on your part.
What makes this even more confusing is that we have previously had people attend our home in the first year of moving in to carry out touch ups, including repairs to shrinkage, despite these areas apparently not meeting the criteria you are now referring to. If the same standard applied then, what has changed? It seems the criteria are only now being raised when we are requesting the final warranty work, which is both inconsistent and unfair.
3 avril 2026
Avis spontané
Réponse de Wain Homes
Hi Emily, thank you for your review. While we’re pleased to hear that your experience with our sales team was a positive one, we’re very sorry to read about your dissatisfaction with our aftercare service. This is not the experience we want for our customers, and we understand how frustrating this must have been for you.
We’d like to offer some clarity on the outstanding items you’ve mentioned. Your tree replacement has been raised with our landscaping team and is scheduled for the next planting season (October–November), as this is the most suitable time to ensure it establishes properly. The shrinkage you reported has been inspected and is within acceptable tolerances, so no further action is required at present. Regarding the flooring, we’re ready to proceed with sealing, but are currently awaiting agreement on the waiver relating to the bubbling vinyl. We can also confirm that all other reported items have now been completed.
If you would like to discuss anything further, please don’t hesitate to contact our Customer Care team. We’re here to help and want to ensure the remaining matter is resolved as smoothly as possible.
I have just purchased a property at…
I have just purchased a property at Higher Trewhiddle and would like to thank Michelle and Simone for all their help and knowledge making the purchase so easy. Always returning my calls if I had any questions or concerns, thank you both. Regards Mandy.
23 juin 2026
Avis spontané
Réponse de Wain Homes
Hi Mandy, thank you for your lovely feedback! We’re delighted to hear that your purchase at Higher Trewhiddle was such a smooth and positive experience. It’s great to know that our team provided helpful guidance, clear communication, and timely support throughout, especially when you had questions or needed reassurance along the way. Making the homebuying process as easy and stress-free as possible is always our goal. We really appreciate you taking the time to share your experience and wish you every happiness in your new Wain home!
Relocating after becoming a widow was…
Relocating after becoming a widow was never going to be easy but Wain Homes made the transition a good experience. From the first visit to the site I found the sales team helpful and supportive. I was expecting the day of the move to be emotional but nothing could have prepared me for the wonderful welcome. A lovely card and welcome goodie box filled with quality items. A member of the sales team and site management explained everything of importance. So it has continued. I have been a resident of Otter's Reach for 3 months and every single member of staff has been professional, helpful and most important of all extremely approachable.
21 juin 2026
Réponse de Wain Homes
Hi Jean, thank you for sharing such a heartfelt review. We’re truly pleased to hear that your move was made easier during what must have been a very emotional time. It’s wonderful to know that from your first visit through to moving day, you felt supported and welcomed. We’re especially glad that the small touches on the day helped make a positive difference, and that everything was clearly explained to help you settle in comfortably. It’s fantastic to hear that your experience has continued to be so positive over the past few months, and that our team has remained professional, approachable, and supportive throughout. We really appreciate your kind words and wish you continued happiness in your new home and community at Otters Reach!
customer care team
Ciara from the customer care team was very helpful and sorted out my snagging issues very easily with no issues at all.
25 juin 2026
Avis spontané
Réponse de Wain Homes
Hi Paul, thank you for your kind feedback! We’re really pleased to hear that your snagging issues were handled quickly and smoothly. It’s great to know our customer care team provided such helpful and efficient support, ensuring any concerns are resolved with ease is always our priority. We hope you continue to enjoy your new Wain home!
Everything ran so smoothly and…
Everything ran so smoothly and everybody was so helpful we love our new build!
21 juin 2026
Réponse de Wain Homes
Hi Daniel, thank you for your kind feedback! We’re delighted to hear that everything ran smoothly and that you felt supported throughout your journey. It’s wonderful to know you’re loving your new Wain home, that’s exactly what we aim for. Our team works hard to make the process as easy and stress-free as possible, so your comments really mean a lot. Wishing you all the best as you settle in and enjoy your new home!
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