Rowland Homes Avis 

Drainage in properties is terrible, have had theee water leaks in 3 different areas. One downstairs from the toilet and 2 upstairs from different bathrooms, water through ceilings. Disgraceful craftsmanship and poor quality housing. Looking to move out of a Roland home.

We love our Rowland home! Sales staff, contractors and site staff have been very friendly and approachable throughout the whole process. The finish of our home was wonderful and any settling in issues were resolved quickly. Would 100% recommend.

Rowland Homes have been fabulous start to finish with the whole process. They have been reliable and very welcoming. Both Sean and Mark have made everything run very smoothly providing updates and constant reassurance whilst getting jobs done after the move done in a very timely manner. I recommend Rowland Homes to everybody who loves houses, old and new. Thank you!

Well.. what can I say about Stephen Fairclough Speed! From start to finish he was amazing, ensuring we understood everything, made sure we were at ease through difficult or stressful situations. He went above and beyond for us and really understood us as a family. Without him, the experience wouldn't have been what is was... Smooth and supportive.

Our experience has been so stress free and brilliant from Meeting Mark from the sales team to then being passed over to Shaun the site manager.
Mark and Shaun really go above and beyond, their attention to detail and communication is outstanding
They are true professionals and have a warming sense of humour that fills us with confidence.
They are always there if you need them.
Our home is finished to a very high standard.
Richmond point is a great place to live and is a truly outstanding development
The logo says it all
The pride of Flyde
We would also like to thank the full site team for our amazing home.
Working through all weathers to complete our home on time and to a very high spec
Thanks again all involved.

Damage to my property 4 times in the last 2 months from builders now I have a load of scaffolding poles across my new plants and killing my tree, I have spoke to them with no joy so I have complain on here to get there attention.

In March of this year we first visited Heritage Park in Garstang and met Andrew Rhodes in the Sales Office. Little did we realise that 9 months later we would have been in our new house for 5 weeks. The whole journey with its ups and downs was supported by Andrew every step of the way. He made what can be a very stressful journey so much easier. We are very pleased with the high standard of our new house and would recommend viewing Rowland Homes at any time.

We have recently bought a house through Rowland Homes. We have bought a place on Richmond point and it is beautiful. Pete and Shaun have been fantastic sorting out the snags that we have which is common with any new build. My family and I am so happy with our forever home.

We bought the house from Rowland but Pete and Shaun have helped to turn it into a home.

So having now lived here on Richmond Point for the last 18 months all in all it’s been a wonderful decision.
The moving in was straight forward, the snag list was only a small one and taken care of quickly and smoothly.
Anything that has cropped up has been dealt with quickly by Pete the site foreman and now by Shaun.
All the Tradesmen have been courteous and polite especially Steve the carpenter whose work is first class.
Yes we had to accept some dirty roads when still building close by but everyone did their best and the road sweeper was around many times.
Lovely development to live on.

Excellent to purchase from. Respond promptly to any questions and follow ups

I recently moved into a Rowland Homes build a year ago, and I couldn't be happier with the experience. Good attention to detail and craftsmanship throughout the house, you expect pages of snags when you buy a new build but of the snags picked up by surveyors, all were minor that were sorted very quick. I want to mention specifically Assistant Site Manager Peter for his exceptional commitment; he consistently went above and beyond to address any concerns or queries promptly. His dedication very much enhanced the overall positive experience of settling into my new home.
It it werent for the amazing experience with Pete and his support during and after build it’s be 4 stars, only because of experience at point of sale (not during build), the mandated 30 days to complete (which normally takes around 40 days) isn’t possible and I was told by head office if I didn’t sort it the property would be put back on the market. Not a stressful experience unique to me but that was litterally the only issue I had.

Loving the house, the support and the neighbours 🙂

We started our house buying process 7 months ago at Richmond Point in Lytham St Anne's. We're not from the area so needed a certain amount of flexibility as well as extra detail from the Rowland team, not having the local knowledge that we'd have liked. We were guided along the purchase process with regular phone calls to check where we were up to with our progress and kept up-to-date with our moving date once we had completed everything on our side. Our moving date was pushed back around 2 weeks due to an on-site theft of front doors but otherwise, it was a seamless process.

Since we moved in 2 months ago, we have had many dealings with Rowland staff and contractors due to the expected snagging list that comes with buying a new build. Issues have been small such as windows/doors needing adjustment, small scratches on high-gloss kitchen doors, tile repair, re-sealing/re-grouting of areas of bathrooms which weren't quite up to standard, re-sizing of internal doors once we had our own carpets fitted, re-fitting of loose flag stones and minor electrical works such as re-wiring switches that weren't switching on the expected lights. Rowland also sent a decorator to us for the day to touch-up and areas of paintwork we weren't happy with, including damage we did ourselves when we moved our things in.

I have worked on many sites and dealt with numerous site employees and have never dealt with such professionalism and courtesy on a blanket scale. Not only the Rowlands employees themselves but also the contractors have all been personable, knowledgeable, professional, friendly and extremely flexible when working around my 1-year-old's naps. Any construction vehicles have rushed to move out of my way if they have blocked the entrance / exit to my street and they always apologise for the inconvenience.

I have to mention Shaun by name who has coordinated all of the works that have taken place for us, checked that we're happy with the work once it's been done, kept us up-to-date with who should be contacting us and when, and generally been a friendly face which has been much appreciated when newly moving into the area and knowing nobody. It has taken a lot of coordination on some occasions, with some unavoidable cancellations etc but Shaun has always endeavoured to get things done when we have needed them and hasn't once made us feel like we're asking too much.

We're really impressed with the Rowlands team, we love our home and the lovely neighbours are a bonus.

We bought our first home in the UK from the heritage park development of Rowland homes and have had a very positive experience so far with the company and process.
The quality of the house was brilliant. We got a professional snagger who identified several issues most of which were decorative and cosmetic. The site manager and assistant quickly got to work fixing all the issues and by 3 weeks, they were all mostly fixed or had been booked in for fixing. Things that needed replacing were replaced and we were adequately compensated for the issues we opted to forgo.
This is actually a 4.5 review just that there's no way to choose that option.
The only reason this is not 5 stars is that we haven't lived in more than 6 months so I will update the review after 6 months. So far, we love our house and love the locality.

Pleasure to deal with from the initial viewing to completion.
Like any new build there was the inevitable snag list that they have and continued to rectify without any hassle which is why I would
certainly recommend the team at Richmond Point if you are looking for your new home.

Pete has been fantastic as Assistant Site Manager on Richmond Point. He is responsive, diligent and always puts the customer first. I’ve been grateful for his support and help since moving into the property.

Great before and after sales service. Friendly, helpful, and knowledgeable staff, never pushy, nothing was too much trouble.

Build quality and finish is excellent - 10/10. The house is solid, well insulated, and fitted with modern energy saving systems and devices.

We are delighted with it and our extended family has been complimentary, to the point of one member considering buying a Rowland home - the most genuine compliment.

Three improvements for the architects to consider - every home needs a storage facility, be it only a broom closet, to store the usual housekeeping equipment; the radiator in the kitchen would be better placed on the adjacent toilet wall (to provide space for seating on the long wall); the sink in the en suite bathroom needs to be positioned a few inches closer to the shower door - as it is it is a tight squeeze getting onto the toilet seat (we are not obese!).

All in all, we are delighted with our new home and the quality of service we have received.

Thanks Andrew (sales and front office) and Tony (site manager! You are both a credit to Rowland Homes.

Sadly my house was delayed by one week. There was no heating or water for two weeks however Sean the assistant site manager could not have been more helpful to rectify these problems without his input this would not have allowed me to continue working. I was also reassured by Andy the site Manager that if I had any further issues these would be resolved. I have to say that due to the professionalism of Andy and Sean I would have no hesitation in recommending Rowland Homes at Richmond Point and indeed have taken brochures to London to recommend to friends and colleagues. A property developer friend was extremely impressed by Richmond point’s build and the customer care

Shocking customer care!!

We bought our house over 2 years ago now. We had problems from the moment we moved in from kinks in our flooring, no floors sealed, scratched tiles and a bottle of urine found in our loft! Yuck!!!’ After dealing with these issues amicably we have had no other problems until a couple of months ago! We found a leak in our bathroom which has turned our carpet yellow and cracked and stained our expensive tiles!!! After getting in touch with Rowland we were told that our warranty was up and we had to get our own plumber which we did! Their findings were that the bath trap wasn’t even finger tight and would have been leaking water since we moved in!! After arguing this with Rowland they sent their plumbers out too which agreed with our plumber. Now Rowland haven’t shared that report with us and are saying the bath is fitted properly and they can’t take liability!! How is the bath fitted properly when it’s leaking a cup of water every time it’s being used???????? I think it’s the least they can do considering the issues we’ve had previous! Don’t buy from them, their workmanship is shocking and you will just get ignored when you raise anything!!!!

Richmond Point.
Excellent service from all, sales team to the tradesmen installing and fixing things. Yes there were things wrong, snags, after we moved in, but site foremen ensured the relevant trades sorted the problems swiftly and professionally. All trades being respectful of our new home, boots off, tidying up after themselves. No problem too small and still available to answer or fix any issues we may have.
Thanks Rowland Homes

Initially the team were super helpful until faults and major issues were identified with the house. I have had a major leak in the downstairs cloakroom and garage for nearly 18 months. The Head Office Customer care team have been super helpful but the on site management team have been glacial in their actions and communication has been less than poor as a standard with excuse after excuse. Would I now on reflection buy a Rowland Home and recommend, the answer would be no. The Sales team are economical in there transparency of maintenance charges and once the transaction is complete wash there hands of anything and handover to the site team which has management and contractors change almost monthly and my home has been no more than a building site for nearly 4 months with the management team walking past it daily. Contractors are changed due to bad practices and "sacked" regularly this is hardly a good practice and more importantly not what you would wish for the home you would want to invest in. I would highly recommend anyone purchasing to invest in a independent survey for piece of mind as the smoke and mirrors you will be given on site will be economical with the truth at best and will change depending on who you speak to.