Ruby Sweeps Avis 

231
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I play Bingo almost every night.Ruby sweeps bingo has enthusiastic callers and pull tabs as well that runs horse races to determine pull tab winners.Ruby sweeps have a superb community,the callers int... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Customer service is wonderful and respond quickly. Rtp is fair and the jackpots are a nice touch. I see they're expanding their game selection, and am sure this rating will increase as their games do.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

💫RUBY BINGO💫 I could go on and on about Ruby Bingo because I absolutely love it! You can play for free or you can play for real money baby lol. But it's more than just Bingo. It's like a small littl... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I've been playing on Ruby Sweeps for a minute now, and honestly, it's a great platform. I really like their original games they're different from what you see on every other site and have a fun, fresh... Voir plus

L'entreprise a répondu


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Information importante

4,1

Bien

TrustScore 4 sur 5

231 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,1

Tous les avis

(231)

99 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Good website

Good website. Good customer support. Would recommend

7 octobre 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey Ethan!
Yay thank you for the kind words! 🩷

Noté 5 sur 5 étoiles

Ruby sweep is one of the best sites to…

Ruby sweep is one of the best sites to play on. Very friendly and responds very quickly. I give them a 10 out of 10….

7 octobre 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey Lashawnda!
We give you a 10 out of 10! 🥳
We love chatting with you! Have a great day!

Noté 5 sur 5 étoiles

The customer service is 100%…

The customer service is 100% outstanding they handled the problem with no hesitation. The game itself I highly recommend if the casino is one of your hobbies.. overall ruby sweeps can also make a way that your redemption hit immediately.

7 octobre 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey Shamyia!
Aww so nice! 🌟
We're so happy that you're enjoying yourself! Let us know if you ever need any help! 🥳

Noté 5 sur 5 étoiles

Good experience 😊

I’ve enjoyed playing the Halloween game on RubySweeps this week. The site is easy to navigate, with lots of game options. Customer service is quick to reply, super sweet and very helpful. Overall I’ve had a good experience with this site. 🥰

7 octobre 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey Madison!
Thank you for the kind words! The Halloween game is great isn't it! 🌟 We're always here to help!

Noté 5 sur 5 étoiles

Ruby sweeps is Great and a Honest place…

Ruby sweeps is Great and a Honest place to play. I'm very grateful to have found them!!!

7 octobre 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey Ashley!
Aww we're very grateful that you found us! 🌟
Let us know if there's anything we can help you with!

Noté 5 sur 5 étoiles

Great customer service

Great customer service, very helpful and quick to resolve an issue. Very polite would recommend

7 octobre 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey Kelsey!
Yay! Our Customer Support team love chatting with you! 🩷
Have an amazing day!

Noté 5 sur 5 étoiles

Amazing experience so far and they are…

Amazing experience so far and they are expanding! Customer support is second to none. Love it here.

7 octobre 2024
Avis spontané
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Réponse de Ruby Sweeps

Yay! Thank you! 🩷
Keep an eye out for Ruby Sweeps, we're gonna get bigger and better than ever!

Noté 5 sur 5 étoiles

Love the site

Love the site! Redeemed more here than any other one. Consistent big wins on free games and AMAZING customer service

7 octobre 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey Austin!
Aww thank you for the review! 🩷
We're glad we are your favorite site!

Noté 5 sur 5 étoiles

Awesome

Ruby sweeps is fun to play and you do win and can get redemption from the sign on bonus.
You don't have to play a ridiculous amount to redeem.
They processed my winnings quickly, I didn't have to wait 3 to 5 days I got my winnings the next day. Within a 24 hr period.
Thank you Ruby Sweep's ☺️
I highly recommend you try them out.

2 octobre 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey there!
Yay! Thanks for the kind words! 🩷
We love hearing feedback from our players!
Have an amazing day!

Noté 5 sur 5 étoiles

Good support

Good support - I won some of the sweepstakes on Ruby Sweeps but unfortunately I had made an error on some of my information, which caused an issue during redemption. I worked with support who discovered the issue and once found, very quickly worked with me to get it corrected. They communicated with me throughout the process. Thank you.

29 septembre 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey BM!
Aww yay! We're so glad that we could help! 😊
If you ever need anymore help, reach out! We're happy to help! 🩷

Noté 1 sur 5 étoiles

Absolutely terrible experience!

Don't waste your money on this casino, they have very few games and they are all terrible. When you hit free spins, When you are finally able to, you don't win hardly anything. It Sucks in my opinion. Don't waste your hard earned cash on this....

26 septembre 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey Carla.
I'm so sorry to hear that you haven't had a good experience on Ruby Sweeps! 😣
We would love to chat and help you find a game that you'll enjoy! ❤️
Reach out to our friendly Customer Support team!

Noté 1 sur 5 étoiles

Loyal Royal scam casino REBRANDED

Once upon a time there was a sweeps casino called Loyal Royal.
They disappeared one day and screwed over anyone who had money in there. I'm sure you can find quite a few data points online about it, that Ruby Sweeps does not want you to see!

A few months later, Ruby Sweeps enters the arena - owned by the same people who owned Loyal Royal!

That alone should make you wary of putting any money in their site!

But lets assume you missed those red flags-

When I signed up, I reviewed their terms and there was no mention whatsoever of issuing 1099s.

I specifically asked their customer support (which is not very supportive) if they issue 1099s, and was told they do not. That answer made perfect sense, considering they are not located in the United States!

Before I continue, let me be clear that i absolutely report every cent of my net winnings to the IRS on my 1040.

I submitted a redemption to Ruby Sweeps a few weeks ago, and they reached out asking for my SSN. I refused to provide it because they would not report my winnings properly. When sweeps casinos issue 1099s, they do not include the amount spent on the site to offset the redemption amount - which erroneously inflates the income they report!
It has now been several weeks and they are holding my money hostage.

I would highly recommend you avoid this site. I am sure they will respond below with some kind of B.S. response. Take it with a grain of salt. They are not your friend, despite how friendly they may appear.

6 septembre 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey David! 😊
Ruby Sweeps is legally required to report all redemptions totaling over $600 in a calendar year to the IRS. We require SSN's to complete the filing.

The SSN is collected through our KYC provider Sumsub, who hold industry standard security qualifications and compliance certificates.

If you do not wish to submit your information to us, then we will be unable to process your redemption.

Our Terms and Conditions are linked here: https://play.rubysweeps.com/rules

As a growing company, we are constantly refining our processes alongside industry standards, which can include updates to our T&Cs as well as updates to the requirements on a player's side. 🌟

We want to give you your redemption and do the right thing! We're eager to solve this and get your winnings to you! ❤️

Please note that we don't want to hold anyone's redemption but our hands are tied in this case. We would love to keep all our players happy but as an operator, we also need to comply with legislations. 😊

Reach out to Customer Support if you have any questions!

Noté 2 sur 5 étoiles

Slow paying thieves

These guys are horrible. Ive been waiting now almost a month for a pretty small withdrawal. They don't have any semblance of customer service - no live chat and always a diffetent excuse. Submit endless tickets and am told thede is some delay, but should get it reallysoon. Dont worry, we can escalate and investigate it. Onvious delay tactics. YOU NEVER SENT IT. These folks are nothing but thieves. I'd stay far away!

Edit: Ruby Sweeps absolutely does not confirm withing 24 hours nor does it send out! They are lying. I have email chains to prove it. I have been waiting since 8/28 and NOTHING! I'll update if I ever see my money but not holding breathe.

EDIT 2: These guys simply refuse to pay me. It has been pretty much one month and its continual feet dragging. THESE GUYS SHOULD NOT BE TRUSTED.

EDIT 3: Youve had my correct bank for one month. This is an excuse and in any case it should not take one month to determine. BOTTOM LINE: YOU HAVE HAD MY CORRECT INFORMATION!

EDIT 4: After over 1 month of delays (all on their side), they finally redeemed. Not good!

23 août 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey there! 😊 I'm sorry for the bad support you've experienced!
Ruby Sweeps confirms redemptions within 24 hours and then sends them to be processed within 48 hours!
Please reach out to our Customer Support team for more help! ❤️

We are also unable to send you your redemption as we don't have your correct bank account details! Once you send those to us, then we can re-send your redemption!

Noté 1 sur 5 étoiles

My account was disabled by me according…

My account was disabled by me according to customer service which was not true on July 24and having been playing in August and even redeemed money that I haven't received in my account they saying that I have to provide some information in order to do a 1099 form however inorderi thought had to redeemed over 1200 to do this form and if they don't give me 150 dollars open my account so I can play it

3 septembre 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey Johnnie!
Reach out to our Customer Support team and we'll help you with your redemption and account! 😊
Looking forward to hearing from you! ❤️

Noté 3 sur 5 étoiles

I spend more money playing than I've won and still can't get paid

Hi redeemed $80 on August 12th $50 on August 16th $300 on August the 22nd and 285 on August 23rd I total of 715 that I have yet not received I think the redemption process is ridiculous because it takes no time for them to take your money off your credit card to play but it takes too much time to receive your winnings and I play Ruby sweep's faithfully off of my credit card all I want is my money I'm trying to be patient

27 août 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey Felicia!
We totally understand your frustration! Our redemption process timing should be decreased now!
Please reach out to the Customer Support team if you're still waiting for a redemption! ❤️

Noté 1 sur 5 étoiles

It’s been about 10 business days and I…

It’s been about 10 business days and I still haven’t gotten my money they told me I’d have it by today and still nothing I am deleting my account and I will never use this site again I’m just going to except the fact that I got ripped off and that they will never pay me DO NOT USE THIS SITE!!!

13 août 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey there!
We totally understand your frustration! 😣
Our wider team is working really hard on making our processing times quicker!
Reach out to our Customer Support team to chat about it! ❤️

Noté 1 sur 5 étoiles

Its been 9 days business (not including…

Its been 9 days business (not including weekends) and I still haven’t received my redemption it takes customer service reps for ever to reach back out after I receive my redemption I will 1000% cancel my account with them

2 août 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey there!
We totally understand your frustration! 😣
Our wider team is working really hard on making our processing times quicker!
Reach out to our Customer Support team to chat about it! ❤️

Noté 1 sur 5 étoiles

Its been 7 days and my redemption still…

Its been 7 days and my redemption still hasn’t reached my bank account this is ridiculous I’ve redeemed in the past and received my redemption the most two days later customer service giving me the run around I was having a great experience until now whenever I receive my redemption I will change my review until then I’m disappointed 😔

2 août 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey Aliyah!
Thank you for your review! Our wider team is working hard to make our Redemption Processing Times faster! 🙌
Reach out to our Customer Support team if you have any questions and we can definitely help! ❤️

Noté 5 sur 5 étoiles

Love this unique platform

Love this unique platform! Very generous sign up bonus and monthly bonuses! Recommend everyone to give them a try!

25 juillet 2024
Avis spontané
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Réponse de Ruby Sweeps

Hey Brittany!
Yay! Thank you for your review! ❤️
So glad you're enjoying Ruby Sweeps!

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