Ryman Stationery Avis 8 074

TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I would like say a huge thank you to the staff at the Birmingham City Centre store. Especially Tom. My daughter, running in the Birmingham Half Marathon/The Great Run the next day, did not have her na... Voir plus

Noté 5 sur 5 étoiles

Easy to find what I was looking for and purchase it. I am glad you have put a limit on the sensory fidgets I wouldn’t have been able to get my one for disabled son otherwise. My order arrived even ear... Voir plus

Noté 2 sur 5 étoiles

If you're looking for slow service, rude staff, and incompetent customer service, this is the perfect place (Ryman at Arndale). Second-hand embarrassment from how painful and cringeworthy it was navig... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I came in to get passport photos at the Shandwick Place branch of Rymans in Edinburgh and the staff were extremely helpful. They guided me through the whole process and made it fun. I was offered a... Voir plus

À propos de l'entreprise

  1. Papeterie
  2. Magasin de matériel artistique
  3. Magasin de meubles de bureau
  4. Magasin de fournitures de bureau
  5. Magasin d'imprimantes et de scanners
  6. Fournisseur de cartouches d'encre

Écrit par l'entreprise

Ryman are the nation’s destination for stationery and office supplies, with over 120 years experience and convenience at the heart of what we do, you can consider us the stationery experts, priding ourselves for offering excellent customer service, a wide product range and expert knowledge. Our first store opened in 1893 by Henry J Ryman in Great Portland Street and has now grown to over 200 stores nationwide and a website bursting with products!


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

8 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 5 sur 5 étoiles

Excellent

Excellent, easy to order and I paid for next day delivery and it arrived on time. Thank you.

17 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Reliable and Customer Service Focused

Rymans is a reliable supplier of stationary and accessories at a reasonable price. Customer service is second to none and saves time while shopping because the assistant is able to direct me directly to the item(s) I want. The Rymans Reward is a worthwhile additional service.

3 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic staff!

The staff helping with my order went above and beyond to make it right and deliver a good product.

16 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I found Amanda from your Kingston…

I found Amanda from your Kingston store really helpful and friendly, she helped me with my printing and it was a pleasure to meet a really nice shop assistant ,well done Ryman for a great member of staff.

3 mai 2026
Avis spontané
Noté 2 sur 5 étoiles

Shocking customer service and atittude

If you're looking for slow service, rude staff, and incompetent customer service, this is the perfect place (Ryman at Arndale). Second-hand embarrassment from how painful and cringeworthy it was navigating the staff's dismissive attitude today (3 May 2026), which hasn't been initiated by myself at all. Just a PSA for others :) x

3 mai 2026
Avis spontané
Logo de Ryman Stationery

Réponse de Ryman Stationery

Thank you for taking the time to share your feedback.

We note your comments regarding your visit to our Manchester Arndale store on 3rd May 2026. We are sincerely sorry to hear about the slow service and the dismissive attitude you encountered from our staff. This certainly does not reflect the professional and helpful standards we expect from our team members.

Please be assured that your feedback has been escalated to the store’s Area Manager for a formal review. They will look into the conduct and service levels you described to ensure the necessary improvements are made.

Thank you for bringing this matter to our attention and allowing us the opportunity to address it.

Kind regards,

Ryman Customer Relations

Noté 5 sur 5 étoiles

I would like say a huge thank you to Tom at the Birmingham City Centre Store

I would like say a huge thank you to the staff at the Birmingham City Centre store. Especially Tom. My daughter, running in the Birmingham Half Marathon/The Great Run the next day, did not have her name on her running number like it was meant to. The female assistant was very helpful giving product details, waiting times and prices to rectify the situation. Tom - an absolute asset to your team then did the honours. Tom who was rushed off of his feet with a growing queue at 4pm on a Saturday afternoon, made a name badge to exactly match the colour, font and size of the number badge. It wasn't the easiest of tasks and at no point did he waver. Always polite and professional. Thank you so so much. You have made one runner a very happy young lady.

2 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Easy to find what I was looking for and…

Easy to find what I was looking for and purchase it. I am glad you have put a limit on the sensory fidgets I wouldn’t have been able to get my one for disabled son otherwise. My order arrived even earlier than expected and we’ll packaged very happy would shop here again.

14 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Never disappointed!…

I needed some printer ink urgently.I ordered it and it was delivered so quickly.I was kept updated at every stage.
I am always happy with the service offered by Ryman.

9 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Good prompt delivery

I was very pleased with the prompt delivery of my ordered A5 Refill Pad. It only took less than 2 days to order the pad and receive it. Very impressive.

7 avril 2026
Avis spontané
Noté 2 sur 5 étoiles

Technology Unreliable & Prices Expensive

On the positive side, the store staff were friendly and helpful (they get both the stars). However, the online Print Shop couldn't handle my order. On Week 1, I tried to combine some documents which needed 3 copies and some which needed 1 copy, and it failed to multiply the first by 3. The Chat agent was rude and kept rushing me. I went to the store the next week, but the WiFi couldn't handle the file download to my laptop. The following week, I organised all my docs as one copy and tried the Print Shop again. Bulk upload kept freezing, so I uploaded the files one by one. After sending and paying, the store said the order crashed. They didn't receive my WeTransfer message and half of the files were too big for me to email, so I had to have a refund (this was processed quickly, tbf, with a nice apology). The prices were very high, too. I would have been better off buying another printer.

18 avril 2026
Avis spontané
Logo de Ryman Stationery

Réponse de Ryman Stationery

Good Morning Neil.

I hope you are well today.

Thank you for taking the time to share your experience with us here at Ryman.

Firstly, I am so pleased to hear that you found the store staff friendly and helpful. We will certainly pass your kind comments on to the team as they will be very encouraged by this.

However, we are very sorry to hear about the repeated difficulties you experienced with the online Print Shop services. We also apologise if your interaction with the chat agent came across as unhelpful and rushed, as this is not the standard of service we expect.

I can understand how frustrating it must have been to spend so much time trying to complete your order, only for the system to fail at the final stage. While we are glad to hear your refund was processed quickly and that the apology was well received, we appreciate that this does not make up for the inconvenience and time lost.

Your feedback regarding the performance of the upload system, file handling limitations and pricing has been noted and will be shared with the relevant teams for review as we continue working to improve our services.

Thank you again for taking the time to share your detailed experience with us.

Have a good day!

Sara - Customer Relations Executive
Ryman

Noté 5 sur 5 étoiles

I came in to get passport photos and…

I came in to get passport photos at the Shandwick Place branch of Rymans in Edinburgh and the staff were extremely helpful. They guided me through the whole process and made it fun. I was offered a protective envelope and the photos were cut to precision. Claire and Liz were fantastic. I won't ever go anywhere else for my photos and stationary needs!

23 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Shakib at the Blackburn branch was…

Shakib at the Blackburn branch was absolutely amazing!!! He went well above the call of duty. I was worried that my work would not look professional enough but he made sure it was. He really helped me with a job presentation and I cannot recommend him enough!

19 avril 2026
Avis spontané
Noté 3 sur 5 étoiles

Mixed experience

We had a mixed experience at Rymans in Walthamstow. We ordered our table name signs for our wedding from Rymans at short notice (as another supplier let us down). They were made very speedily which was great, but my (now) husband went to pick them up, they had wrongly been printed single-sided when we had ordered them double-sided. The member of staff offered to reprint them right away which was good, however it was inconvenient that they hadn't been ready when we went to pick them up because Walthamstow is terrible for parking and I was driving round and round local streets trying to avoid the traffic wardens. It looks circa 10-15 mins for them to be reprinted. My husband brought them back to the car and we received a call from the member of staff in the shop saying that he had forgotten one (it had been left on the printer). I imagine this error was jointly the fault of both my husband and the shop assistant, and it was great that she called us before we had driven an hour and a half to the wedding venue and then been without one, but again was a pain to go back in to get the remaining sign as I had to once again play "avoid the traffic wardens" while driving in circles around local residential streets.

All in all, a lack of attention to detail with our order, but the shop staff were friendly and fixed issues when they realised the various errors.

27 mars 2026
Avis spontané
Logo de Ryman Stationery

Réponse de Ryman Stationery

Thank you for your feedback.

We note your comments regarding the order for wedding table name signs placed at our Walthamstow store. Your review highlights that while the initial production was speedy and the staff were friendly, there were discrepancies in the printing specification and an oversight during the collection process.

We also acknowledge your comments regarding the logistics of the collection and the proactive call from our team to ensure the remaining item was retrieved.

The details regarding the attention to detail and the management of this order have been recorded for review.

Kind regards,

Tom
Ryman Customer Relations

Noté 4 sur 5 étoiles

Funeral order of service

Printing was excellent quality and took a weight off my mind because I was originally going to print it all myself, but decided not to as the chance of my printer misbehaving was high!

29 mars 2026
Avis spontané

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