If I could give this firm zero stars I would. They lie and cheat - mis-selling the terms and conditions of their contract when initially luring you in with advantageous rates, but advising completely... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement14 Ford Street | Chestergate, Kingston Business Centre, SK3 0BR Stockport, GB
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Friendly staff member who went by the name of stephen I think, helped me find my unit with ease. Would definitely recommend stockport central. Easy to use and helpful staff, 5 stars 🌟
L'entreprise a répondu
I’m in between selling and buying a house so had to move all my worldly possessions in to storage. The Safestore team at Stockport made everything easy and stress free from the booking to turning up l... Voir plus
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Sarah & sue & the team we’re really helpful & cheery every time we went would definitely recommend them to friends
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À propos de l'entreprise
Écrit par l'entreprise
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Écrit par l'entreprise
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Coordonnées de contact
14 Ford Street | Chestergate, Kingston Business Centre, SK3 0BR, Stockport, Royaume-Uni
- 0161 480 8884
3,0
Moyen
6 avis
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If I could give this firm zero stars I…
If I could give this firm zero stars I would. They lie and cheat - mis-selling the terms and conditions of their contract when initially luring you in with advantageous rates, but advising completely different Ts and Cs on the telephone from what the reality is. They then later point you to tiny fine print in your contract when you turn up with a lorry load of stuff - the terms of which had not been discussed on the telephone before you turn up; you having paid a removals company to move your things halfway across the UK and you have nowhere else to go. On arrival they tell you "not to worry" about the fine print when you query why the rate you were quoted changes after a few months. They simply hold you to ransom. You then find that their rate double after six months. You THEN find that they have also lied to you over and over about the vacate period and the billing Ts and Cs. 2 weeks' notice is not 2 weeks. It is SIX. SIX!!!!!!! This is an absolutely disgraceful organisation that I have had the sorry misfortune to deal with. DO NOT USE THIS ORGANISATION.
17 juin 2026
Avis spontané
Réponse de Safestore - Stockport Central
HI fluteandvoice, we have received your feedback and your comments around our contract terms, rates, and notice periods have been passed to the store team and Regional Manager who are following up with you. If you have any further queries, please don't hesitate to contact our Customer Services team at customerservice@safestore.co.uk. Many thanks.
Great place
Friendly staff member who went by the name of stephen I think, helped me find my unit with ease. Would definitely recommend stockport central. Easy to use and helpful staff, 5 stars 🌟
16 décembre 2025
Avis spontané
Réponse de Safestore - Stockport Central
Hi Will, we appreciate you taking the time to leave us a review. We're happy to hear that our colleague was helpful and made it easy to find your storage room. Thanks for the recommendation!
A real disappointment
Really disappointed with this place. They managed to capitalise when we were in a vulnerable position. We were stuck with them after our contractor had an injury. They used the situation to make the most money they could. When I rang up to vacate they didn't tell me that the date I had chosen would lead to me paying £367 for 2 days of October. I would have changed the date if I'd known. Their procedure for dealing with the complaint and the way they spoke to me were appalling. I would advise against using them.
2 octobre 2025
Avis spontané
Réponse de Safestore - Stockport Central
Hi Amos, we regret that your experience with us did not meet expectations, especially given the circumstances. This has has been passed to the store team and regional manager to review our communication and procedures to ensure clarity and improve how we handle such situations in the future. Thank you for your feedback.
Very inflexible on costs when wanting to exchange the storage time by half a day
Due to unforseen circumstances, we could not collect our stored items until a day later than agreed. The extra charge was £87. No flexibility or understanding of the changed situation. The system just charges.
12 septembre 2025
Avis spontané
Réponse de Safestore - Stockport Central
Hi Andy, we have received your feedback. Please can you let us know by emailing customerservice@safestore.co.uk the name, store and email address on your account so we can look into this for you. Many thanks.
Sarah & sue & the team we’re really…
Sarah & sue & the team we’re really helpful & cheery every time we went would definitely recommend them to friends
5 avril 2025
Avis spontané
Réponse de Safestore - Stockport Central
Thanks Gordon for taking the time to leave us a review. Glad to hear you were happy with the service you received. We appreciate the recommendation.
I’m in between selling and buying a…
I’m in between selling and buying a house so had to move all my worldly possessions in to storage. The Safestore team at Stockport made everything easy and stress free from the booking to turning up last Saturday to store. Many thanks to Sam Sarah and Harry!
26 octobre 2024
Avis spontané
Réponse de Safestore - Stockport Central
Thank you so much for your review, Andy! We’re thrilled to hear that Sam, Sarah, and Harry at our Stockport store helped make your storage experience easy and stress-free during your move. We know how challenging it can be when you're between homes, and it's great to hear our team could support you through it. Wishing you all the best with the next steps of your journey!
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