Safestore - Swanley Avis 

Awful, damaged possessions,

The staff were always helpful - especially Mark at the Swanley branch - who went above and beyond to help when needed. The facilities were always impeccably maintained as well, which helps.

Called the Swanley safestore recently to discuss my upcoming storage needs, found Nigel so friendly and professional. He answered all my questions in full and I felt so at ease. Many thanks

Rented a room at Swanley for over a decade, the Staff have always been very helpful. In closing the account down, Mark has been fantastic.

Visited the Swanley Safestore as I had a few questions to ask having never used Storage before. Found both Mark and Nigel extremely friendly and professional, will be using Swanley.

I would like to say thank you to the manger. Who was very very helpful today. Very polite and very helpful much appreciate his help. Great bloke 👍

Mark was a very friendly and efficient man who helped an OAP with a lot of patience!

My journey started in October when i called Mark at Swanley
He was very friendly and informative and literally has guided me through the whole process of my worldly treasures being placed in storage. My move from Devon to Kent was seamless.
Service has been excellent and so has the communication.
Thankyou for such great customer service. I would highly recommend using this location.

The team were great and felt welcomed when coming in to look at a few box’s. Overall was very happy with my experience.

I have been very disappointed with the Swanley Safestore units. I had recently hired three individual units, at great cost, a short period before Christmas 23. I employed my usual removal chaps to fill, and empty the units, on two of the visits Trolleys were not available, meaning lots of additional legwork at my expense, and the worst was to come when the last unit was emptied and cleared. Rodents had eaten into one of our box’s !! All of the bedding was obviously then damaged, and consequently disposed of. It was clear all of my belongings were damp and very cold, due to the poor condition of the building. I would not recommend using Safestore, as there is clearly no form of heating in the areas of storage, you might as well leave your belongings in the shed at the bottom of the garden. I did complain, with hope of compensation on the one of three units, but of course just told to fill out the Insurance form. As you may know you pay dearly for their Insurance!! Only for your items to be left unprotected from the weather and rodents. Happy to forward pictures of my experience if anyone would like some evidence, Don’t go to Swanley Safestore that’s my advice.

Moved furniture and possessions in whilst in between homes. The storage space was pleasantly surprising (150sqf but looked bigger)! Easy access, and Darren in particular was really efficient and helpful. My only negative comment is regarding the rate: after 8 weeks it goes up by a colossal amount but if you are able to keep the period down to just 8 weeks it's an all-round good deal in my opinion.