Sagarinsurances Avis 

We had a renewal letter for car insurance.
We rang to discuss it and they could not find our details on their systems. They said they would ring back but never did

Tried to access my online car insurance quote via email link - Impossible! Next best thing tried to call SAGA direct. Hung on for 20 mins to speak with operator and got cut off before a word was spoken. Straight away the customer survey kicked in... How well have we done (hahaha). Scored Zero! So scoring 1 in this review is an achievement. Went with AA Platinum car insurance policy. Cheaper, more efficient customer service and straight through on the call.

I was incensed by Saga..I first thought I had quite a good price on my premium until I try to change my car they said it was only going to be £56 as the car was a lower engine capacity etc..so my existing policy i thought was just switch onto my new car with the little bit of surcharge fair enough,and i had saga plus or whatever it is called..
when I called to activate this plan onto my new vehicle I was told £500 plus I had to pay I would get £140 back from my existing policy. I said that doesn’t equate to £56 and the lady said she’d tried to go on the system and it won’t let her do it so this saga continues Saga!!!!!!!!!Almost implying that was my only option.!!!What a sh**show!!!
. she then said I could cancel my policy get my 140 refund and get my own insurance so that’s cost me about £350 for five months cover!!! not GOOD VALUE IS it,you don’t say.. then they give you this nonsense survey well it’s a doom doom doom saga i’m outraged and not to mention the hassle.. have these bigger companies forgotten service? It’s more like disservice

I wouldn’t even give the company one star!
I’ve been a customer with saga for a few years, both car and home. Never made a claim. My greenhouse which Is 3 years old was damaged earlier this year by the storm, I had it repaired as I don’t claim on my insurance unless absolutely necessary! Last week storm Benjamin damaged my greenhouse to almost collapse, so I tried to make a claim. Because the storm was only 47 mph I couldn’t claim and also because I had been transparent and told them I tried to repair it previously, that goes against me too!
So basically if you have accidental damage in your policy it doesn’t mean anything! So why bother?
I’ve been treated unfairly and very sad to think honesty isn’t valued in our society.
As soon as my renewal is up I will find an alternative company.

Having had SAGA Home and Contents Insurance for many years and having never made a claim, I was informed that this year, the cost would rise from £446 per year to £722!
I noted that the policy was underwritten by Ageas Insurance and contacted them and purchased exactly the same cover for £250.
I cannot get a satisfactory answer from SAGA as to why their policy is almost £500 more than the same Ageas one except they informed me that ‘…our policies are SAGA policies and may have different features and benefits from any policy Ageas offer directly themselves’. I have gone through both and cannot find any differences. It certainly pays to shop around.

Travel insurance. I have developed a temporary dermatitis after using a makeup product. All is better but I have requested to be patch tested. Thought I better inform saga travel insurance because I saw a consultant. Got through to a totally unempathetic person who told me I had to get my Gps permission to travel on Tuesday. Do you not think gps have enough to do never mind that I could speak to them anyway. Agreed to speak to their medical team still no use. If I didn’t comply I would have to travel uninsured so I had to cancel the policy and pay for another one. BEWARE

Fiasco. 2 stars is for near impossibility of contacting Saga, not for the contrsctors used. Sent emergency drain unblocking same day, but over 2 hours of phone calls to get the underlying problem fixed has so far got me nowhere with Saga. Eventually found out from the underwriters that the claim should be covered IF Saga actually get their digit out and get the drains report to them. Also later found out from the underwriter that I would have to get it (from the contractor) and forward it myself. The contractors sent out both as for the emergency cover (blocked drain) and by the underwriters (drain damage) were competent and helpful though. However got little help from Saga directly and their hold music is slowly driving me mad....

Why on earth would I insure my car with this company when their like-for-like quote was £ 140 dearer than my existing company ? Me thinks being past 50 is a disadvantage to this “specially tailored for the over 50s” outfit !

Saga insurance,what a joke of a company. Every company has the right to charge I bit more/lessbut these cowboys really abuse the privilege.wasted 10 minutes of my life that I’ll never get back,only t find the quote was 4 x more than all the others.saga must think all older people are vulnerable enough to take full advantage of.NOT this one Hopalong.!!!!!!!!!!

Very helpful telephone operative but waited 20 minutes to get through. This is not acceptable.

I joined Saga as they were the cheapest at the time. I made a claim on a previous insurance no fault of my own. Hand Brake failed and my car rolled down my drive hit my wall. I could not find anything that related to this type is claim as there was nobody involved. I called Saga but I was waiting to long for them to Answer the phone. I sent the a message but it took them a While to respond. They said could I get proof off the previous insurance saying I was not at fault I sent them this but they said being I claimed and I had not put this down I would have to pay more. I explained there was nothing relating to this incident but it fell on deaf Ears. They sent me a new quote saying I would have to pay an extra £100 taking over £330. I spoke with another member but she said there is nothing she could do. I cancelled my Insurance but they charged me £50 for cancellation only just a month over the start of my policy. I asked them to waiver this as I explained the situation but she said she could not. Ideally I would like my £50 given back to me as it was their fault . I got the proof from my previous Insurance but they still ignored it. Stay away from this Company you have been warned!

Terrible renewal quote took auto renew when cancelled straight away took admin charges etc and said takes 6-10 days to get money back poor customer service avoid

Discussing service
Rude with poor customer service still and demanded more money from me 4 months after taking my initial payment.
Money grabbing company avoid at all costs. con artists
Not happy and will not renew them again .

I moved my car insurance from GA to SAGA last May, simply because my insurance premiums had been raised by 30% for no reason, I had been with GA for ten years with no claims.
So now I need to access my insurance details and getting into my account on the SAGA website is unbelievably frustrating, going round in circles and have given up, what a pain in the backside, easily the worst website I have been to for a long time.

I insured my car with Saga for 4 years. I even had the 3-year deal with them after the first year. And I made not a single claim. Yet, in year 5, they increased my premium by literally 3 times. From just under $500 to over £1,400. I was taken aback. And I could literally hear the "shrug" of the customer service person on the phone. It was a "take it or leave it" tone with no value for a loyal customer who had made absolutely no claim. I chose to leave it. Don't use this company!

Absolutely useless, incompetent company. Constantly requests repeat licence codes and claims they don't work (even though they do for a different company) . After 6 emails and 3 phone calls each of which said they 'would sort it out', I've ended up cancelling the insurance as I was losing the will to live!

I am on hold for half an hour as I am having my rental replacement car (which I paid a premium to have as a service in case) taken away after 4 days because I challenged their payout for my totalled car. The offer is ½ of what it costs to replace with the same car. They say it will take 8 weeks to respond to my claim that I can't buy the same car with half the money. I will wait and see what they do and I will report here so stay tuned!!!. I would love to report they agree with me.

Just spent an hour on hold and 40 minutes prior to that trying to talk to Saga, voice tells you there is a fifteen minute delay but you’re calls are important to us.Cancelled Insurance policy on Thursday but Saga still took £436 from my bank account, premium has nearly doubled from last year, no concessions for loyalty. Abysmal experience.

Having got some quotes for car insurance SAGA came in £10 cheaper than my previous insurer. Not much but better than nothing so I went with them. After I’d paid and once the insurance had started they asked for proof of no claims and driving licence details which I duly sent. They then can back with an extra charge of £61 because I had points on my licence from over 3 years ago. I’d already declared this on the quote through a third party so was pretty angry. After calling the only 2 options they gave were to pay or pay £50 to cancel!! They are a bunch of dishonest thieves that don’t honour quotes!! Beware if you have any points on your licence if you declare them. Stay Away Go to Anoter (SAGA)