Sainsbury's Money Avis 

Went to pick up some travel money from in-store that I had ordered 4 days in advance. Was told it would be ready from 2:00pm so got there at 2:15, only to be told it hadn't arrived yet. Person behind counter told me it happens all the time, wish I knew that before I drove the 14 miles to get there! Won't be using them again. Have looked around now and can get better rates nearer to me from the Post Office so will be trying them next time.

I put the wrong return date on policy, should have been 14th but put 13th, for that error I was charged just over £300 to add the extra day. They did try to get it cheaper but it appeared to be up to the big chiefs.

Used Sainsbury's bank for a while now. Generally, I've had a positive experience.

Customer service has been helpful when I've needed it, although on a couple of occasions it's been more difficult to get support that I would have liked. However, issues were resolved when I get the support.

Already have pet insurance with Sainsburys and they are good with claiming and the cover is good as well.Like the portal as well so you can check in any time .

After making a claim in November, (curtailment of holiday), I have been told twice there is a long wait for claims to be processed. Other members in my holiday party made the same claim with their insurance and were paid out in three days! My holiday was cut short due to being in Jamaica when Hurricane Mellissa went over the island . Very frustrating.

Very good value for money.

Thank you it was so easy

I’ve just exchanged on a new property and called Sainsbury’s Bank to arrange a simple change of address on my existing home insurance policy. Instead of helping, I was repeatedly pushed to “just do it online,” which felt more about making things easier for them rather than supporting customers properly.
The agent I spoke to didn’t seem competent and focused only on what I couldn’t do, offering no solutions or guidance on what could be done. When I asked to speak to a supervisor, I was put on hold for 20 minutes before the line was cut off completely. For something as important as home insurance, this level of service is unacceptable. I’m now seriously considering cancelling my policy and taking my business elsewhere.

Just opened a pet insurance plan with Sainsbury's Pet Insurance multi-pet, I have to say the customer service agent named Suzanne was a delight to speak to. Helpful isn't even close to how good she was on the phone. She helped me through every fine detail on the multiple policies I took out. Suzanne even added my wife to the policy to speak on my behalf when I am unable to speak due to disabilities. I cannot recommend this provider enough, but I do recommend calling the customer service number to set up any policies as the website tends to glitch out.

Very easy process to arrange pet insurance

I took out pet insurance with sainsburys due to the reward being £30 nectar points. I took this out in September and the points are supposed to arrive after 60 days which they did not. I called and was reassured they were on the way. It is now January and they still haven't been added. After a painful 20 minute call and complaints process I am assured I 'may get the points' in 28 days. Who knows..but don't trust that you will actually get your rewards, it appears to be a scam to get customers to sign up.

The paperwork is easy to understand and the process clear. I found the staff very helpful at all stages, particularly when I had an issue of my own doing.

I use Sainsbury's bank pet insurance and recently had to make a claim. The whole experience was quick, efficient and simple. I found the claims form easy to use and the claim was settled quickly. There was excellent communication.

Due to a sudden and unexpected medical issue with regards my wife, following medical advice our holiday had to be cancelled some 72 hours from our departure. I have begun the process of making a claim to recoup some of my expenditure. My initial dealings are not promising. Due to the complexity of my case I didn't want to make an online claim so telephoned the claims number. This was dealt with by an offshore call centre. I eventually received claim forms but it is a wonder because only my christian name was on the envelope and only half my address. In then looking at what paperwork is required to be submitted the first requirement was which insurers was i using, what is the policy number and me needing to supply a copy of the certificate. I would have thought that knowledge would already be in possession of the broker. The claim hasn't been able to be submitted as yet due to Xmas holidays and associated delays in getting medical certificates. I therefore cannot comment further.

Very easy to set up and very happy with the cost of the policy

I have been paying a fortune for their service and they won't even cover my cats claim. He has tooth absorption which is a costly treatment but because I once paid for dental for my cat before I took out their insurance after which he had perfect teeth they won't cover him. They are doing this all while making consistent clerical errors on my file such as mis gendering my cat , incorrectly copying notes from the file and clealry not even reading the vet notes properly. All to get out of paying a claim