The Salvation Army Avis 

Today my sofa was delivered by two wonderful men.Who aren't to deliver up stairs.Although they were wonderful enough to bring the sofa to the third floor.I can't be more grateful . Thank you so much

I understand the no return policy, I truly do. But if someone buys a piece of furniture and it ends up barely not fitting inside their only car WHILE STILL AT THE STORE, (and they don't live nearby) THAT should be an exception. Absolutely ridiculous. Will not ever shop there again.

I would put it a negative 1 at this point, volunteer missed my son's plate and continued to scrape it off the counter and put it on his plate! That is nasty and not to mention she was rude! And as for the food, you maybe serving the poor and homeless people but they deserve to have food that is actually good and not pitty portions like a salad that is mostly cabbage and carrots with no lettuce! Get new volunteers who actually care and respect people! In my eyes yall should be closed even the thrift store because they are rude too! Get your act together!

My husband and I waited all day for the Salvos to collect two recliner couches and two recliner chairs. They were all in perfect condition. When they arrived, the men seemed as if being there was a complete inconvenience and were rather prickly. They said they wouldn't take one of the couches because it had a small stain. (It was in perfect condition). They wouldn't take the other couch either until my husband split it in two. So they could take it out easily. When taking the sofa out, my husband offered to help, only to be snapped at and told no... He was only trying to help. When taking out the second chair, they damaged our newly renovated and plastered wall. When we told them, they blamed us, saying that we should have taken the couches and chairs outside. (The office did not tell us to do so, and before their arrival, I had to complete a questionnaire about access to the property.) So I think that was an excuse; they also made us feel that the damage they caused and my reaction were over the top. Our house is currently going through renovations, and so any damage is annoying, to say the least. They must have 'spat the dummy' at us for bringing the damage to their attention as they vacated the property, left the last chair outside, and drove away. To be treated this way when all you're trying to do is donate to a worthy charity is surprising and disappointing. I will not be donating to Salvos again. Lift your game, and don't treat people who are trying to help and donate so rudely.

I was trying to donate a desk that is worth a few hundred dollars. I received a call from 0287757966 and the lady was so rude. I will never donate to the Salavation Army again and I can see why their reviews are so bad. I don’t even want to give them 1 star. I will donate elsewhere in the future.

Offered no help when asked. I was in the hospital and reached out to 5 church members and no one called me back. I was referred to Committee! How cold can you get!

I scheduled a Salvation Army donation pickup for a couch in very good condition. My husband waited around to hand it over, but the two staff refused it on the spot, wrongly claiming it was stained.The couch had been cleaned the night before and was ready. This was a waste of time, and frankly, disrespectful. Families could have used this item. The way this was handled makes me question donating to them again.

I am starting to think the guys didn’t want to bother as it was a big 5 seaters and maybe too much work for them to carry.

It’s such a shame as it was such in a perfect condition.

I really don’t get it at all!

How they can be so picky when there is so many families in need

Last night i had a pickup full of stuff to donate. Started to do so when this arrogant man with a squeeky voice pull up to us and told us that the cops were on the way not to dump anything? Excuse me? So i jumped into my truck went up the street to redracks where they unloaded it for me plus gave me coupons. I will never donate to the salvation army again.

A JOke! THEY ARE NOT FOR THE COMMUNTIES! THEY ARE SELFISH AND CONCERNED FOR THEIR WELL BEING ONLY! THEY WOULD RATHER KEEP THE GOOD FANS BUT SALE THAT CRAP THAT DON'T WORK!

Trying to donate perfectly decent furniture turned into a rigmarole to meet Salvo’s conditions only to find on pick up that every item I was going to donate was rejected because of not meeting Salvo’s standards. I am appalled at the attitude shown, I had perfectly good modern furniture, no damages, all drawers working. Outdoor tables and chairs virtually unused and had only been outdoors under a covered deck. Considering Salvo’s declared purpose is to assist those who are ‘financially vulnerable and/or disadvantaged’, the way my donation was handled was an absolute insult to me and a joke to your declared purpose. If everything has to be so ‘perfect’ why bother with used items, just go buy new. Salvo’s has lost my support, my goodwill and I will certainly not recommend to others to donate goods, in fact I would advise against it.

This is regards to the Salvation Army’s E comm platform.
The bidding is questionable and the items are always shipped poorly and arrive broken or not at all. In addition AI pictures are used and the items arrive not consistent with the pictures and descriptions. In addition they are also selling items as precious metals when the items are actually not.
I began to report my issues and request returns and refunds and was banned from shopping. I have reached out to several departments but no one has responded.
This is definitely retaliation against me and is unacceptable.

My local salvation army treats people like crap, 2nd class citizens probably get treated better. If I need to go to a food pantry, I avoid this one like a plague.

I am extremely disappointed with the service provided by BCT Transit. Too often, drivers see passengers waiting at designated bus stops and continue driving without stopping. I've also experienced buses arriving early at school campuses and leaving before passengers even have a chance to reach the stop.

Another major concern is safety and cleanliness. There are frequent situations where passengers with extremely poor hygiene or strong odors remain on the bus, making the ride uncomfortable for everyone. In addition, I have witnessed individuals openly carrying and attempting to sell items that appear to be stolen, and there are ongoing concerns about theft from passengers' bags. This creates an unsafe environment for riders.

BCT Transit should focus on improving driver accountability, ensuring buses follow scheduled arrival times, maintaining a clean and safe environment, and enforcing policies that protect paying passengers. The community deserves reliable, safe, and respectful public transportation.

Terrible donation pick up service in Homestead, FL. They messed up twice and I would have needed to reschedule a third time, because of their incompetence and carelessness. On the first scheduled date, they never called and didn't come to pick up my donations. The second time, they messed up by not taking down the full and complete information. I tried hard, but on their end there was a lack of desire to do things right. I don't need the stress and wasted time!

Salvation Army has abandoned the british public, they no longer help the british homeless or vulnerable.
Your charity donations around the UK are ALL being used to help assist illegals in the hundreds of thousands in local Salvation Army Buildings.

We have two Salvation Army’s one in San Bernardino, Ca one in Redlands, Ca. I can see why the difference in experience in reviewing. The one in Redlands, Ca is the total opposite of the one in San Bernardino. In Redlands they offer no assistance and won’t take your donation unless things are in boxes. Not friendly. In San Bernardino it’s the complete opposite they come say good morning they help unload thank you for your donation. Now to be fair I haven’t donated to the Redlands SA, for almost 4 yrs I can only hope it’s different but have never had the desire to go back. I’m beyond happy with how I’m treated at the SA San Bernardino .

I regret thinking this was a serious capable organization. We left perfect good things that we chose not to give to others. scheduled a pick up and they arrived super late and said they did not have time would come another day. That other day we needed to leave the house. That same day trusting as they promise they would be there, they call and say they had an accident and cannot come. Therefore we are left struggling trying to find a same day service paying who knows how much as we are out of time, for someone to pick this stuff up. It is incredible! we trusted then could have sold it, could have donated to a serious organization but one day they don't have time and then the next they leave us hanging and give us no solution. Shame on you!!!!!!!!!!

My daughter and I shopped at the Salvation Army at 16119 Brookhurst St, Fountain Valley, CA on 1/24/26. We got many good items and clothes. Mr. Charles is an employees there, he is friendly and kind. He goes around the store and help customers to the right aisle.
He is very enthusiastic and has a big smile when he help us and others.
Thanks Mr. Charles !
Hope to see you again when we return there.

Their donation pick-up drivers are going to kill someone with their reckless driving, cutting people off, speeding, etc. Whoever was driving for your company on 610 heading out of Blaine, MN and heading towards Minneapolis, MN on Tuesday, March 10th, at 11:00AM cut me off so hard right before the 252 split that I almost ended up in a ditch. Do better!

Supporting the Salvation Army is like washing your hands with dirty water - You feel clean (virtuous) for helping, but you're using a substance (an institution) that carries an inherent stain (bigotry).