Samaritans Avis 

I used to be a samaritan myself so understood the ethos etc.. however, when I found myself lonely and in crisis the twice I rang in one evening and the two separate " listeners " did not listen at all! Both times they seemed bored, cold and uninterested. Such a shame.

i rang in because i was extremely upset and felt completely isolated and alone in terms of my health issues. i am experiencing extreme isolation and depression because i physically cannot do much anymore and i told the lady that i have several physical symptoms that cannot be anxiety yet the doctors always brush me off and refuse testing because they say im a young woman so its likely anxiety.

the lady then said “yeah it does seem like youre having panic attacks”

…. i rang in because i felt invalidated about my health issues that i KNOW are not anxiety, just to be further invalidated. its almost comedic irony

Absolutely useless. It’s a messed up world when suicidal people are palmed off with this worthless crap and receive no actual help. It’s a cycle and offensive

I've been traumatised so much calling this helpline that just the voice automated call at the start of the call triggers me. It's an appalling service with people who want to cause harm to you. When you point out that they aren't supporting you just asking questions they have a bad attitude said they have listened and just want end the call.
Support is empathising, understanding & validating someones feelings. I dont think anyone working there knows what that means?
Some people on these lines are also abusive themselves, make you feel safe to open up only initially by being friendly to be treated like sh**. It irritates me when people who haven't used this service speaks highly of them when they are purely out to make profit and hit targets of number of calls, not caring about the peoples lives they are destroying. They don't even deserve the 1 star. Maybe change your name? Certainly haven't spoken to a good samaritan calling you.

The usual British disease I’m afraid “Lions led by Donkeys”. Result… ALL Donkeys!

Samaritas are not to be trusted, they have tried to persuade me into taking my own life, they lie about confidentiality, they are prejudicial, Samaritas are a true reflection of how corrupt and duplicitous the world can be, if you try to talk about your own life experience they often challenge and say this couldn't of happened, regarding my early and current life, sad they are not what they should be, if you complain they block your number too, sad, sad, sad.

Got a suicidal urge today so I called Samaritans in the hopes of feeling better - they never picked up. I and many others call because we are in DIRE NEED of support, and to be met with nothing but the endless ringing of the phone makes you feel even more hopeless. Some life-saving charity, I think I'll just end it next time I get the urge!

Amazing, so kind ❤️

We make regular financial donations to this charity which we believe supports local community and the work this charity does , we also support their shops , yet on numerous occassions we started to notice that financial donations we were making were being taken twice or we were being charged double or three times a single payment made to this chatity when we donated via card transactions, which we did often, upon noticing this we brought this to the attention of the volunteers as we thought there maybe a fault with the operating system they were using , these volunteers acknowledged the
double payments but did not offer us the over payments return, we would of been happy to dismiss the extra charges where we paid double or more as we do not begrudge the charity the money but we would of appriciated acknowledgement that these extra payments were not only taken without authorisation but also without our knowledge and were taken incorrectly or mistakingly , yet these payments were not offered to be reimburst even tho we would of gladly not accepted the offer and would of told the charity to keep the extra payments as a donation it would of been nice to of had the option and offer or acknowledgement that a problem was occuring instead of it being dismissed and expecting us to not persue it. For these reasons we have withdrawn our financial suppport to this charity completly and feel our support was not appriciated while they had it, we also discovered that we were not the only ones expierencing this same issue and that in the area that this occured the charity was "closing down" as well as their charity shops in the general area and they were attempting to rake in as much finances as possible before hand as the volunteers had been pressurised from further up the chain to acheive this by any means possible. Unfortunatly for this charity the loss they encounteted by us withdrawing our support was far greater than what they would of otherwise had from us if they had only not been so greedy to retain what they aquired incorrectly and just acknowledged what was occuring which we were able to easily prove, they harmed no one else but themselves and their own charity and have no one else to blame but themselves for closing down in the circumstances they were in.

This should not be called emotional support it shud be called the venting line if you want to vent about your problems then ring this they ll listen and at the end of the call you still have the same problem so this line is pointless there’s no point in keeping this line running I wudnt even give them 1 star if I didn’t have to!!!!!!

Not worth the hassle called as not feeling myself and think I would be better off being dead and got told to call shelter line which was no help at all. Lack of food intake is making me sick due to being homeless and no one cares

Unacceptable behaviour / seeming lack of appreciation of Volunteers' Work / their Time devoted to Callers; firstly on a Local level whom appear to be backed up by generously paid Staff at National Level.
Unsurprising there is a shortage of Volunteers .
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On a different note but also disturbing :
How can it be justifiable to 'raise ' hundreds & hundreds of thousands of pounds to refurbish building for Volunteers to respond to Callers ?
Such Building is not necessary .
When Branches are to be CLOSED DOWN, what one wonders will happen to above building/s ?
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They literally hang up on you if you cry, sob, ramble, or talk about how you used to self harm or if you have any active suicide plans.

Terrible service.

They answer in a friendly manner. You start talking. Then they suddenly decide to end the conversation. Saying you seem ok now . That is a complete lack of understanding of someone that is in a state confussion . Trying to save themselves. . And you feel totally dismissed. I Dont blame the person on the other end . Just the training must be terrible. And very misinformed

Sell your head office and sack the paid useless management or they should also work voluntary like the volunteers. I suspect the volunteers have more knowledge and skills than those in management making awful decisions in nose diving this charity into the ground.
The management have a distinct lack of understanding of what there service is and how it's adapted to current demands. RIP Samaritans.

Samaritans UK. The person I spoke to sounded bored and disinterested. I have called the line a handful of times over the last few lonely years and had the same experience each time. I can understand why the suicide rate is so high.

Didn’t get the support I needed. Very judgemental staff with no compassion or caring nature.

ZERO STARS~! THIS IS A GIANT SCAM. THEY HAPPILY ACCEPT TONS OF CASH DONATIONS ALL DAY, BUT THE CASH IS NOT USED FOR PROFESSIONALS OR ACTUAL HELP, THEY JUST LET A BUNCH OF VOLUNTEERS LOOSE THAT DO NOT KNOW ANYTHING AT ALL, NOT EVEN HOW TO LISTEN. A FRIEND OF MINE CALLED AND THE GUY SAID HE WAS TIRED AND HUNG UP AFTER MY FRIEND CALLED CRYING TRYING TO VENT HER STORY TO HIM. WE CALLED AGAIN BUT NO ANSWER. STOP GIVING THIS PLACE MONEY, IT IS THE PITS!

Beautiful charity, Emily was really helpful today