Childline Avis 

I would have to agree with the negative views on here. I tried contacting on behalf of my granddaughter, who has problems. Phone number doesn't work and neither does online chat. You have to register first to use 'chat'. Some people want help NOW! They don't want to faff about setting up an account first. I thought this site was for people in need of desperate help. Seems I was wrong.

Every single time I use it it’s shit the people do not even give good advice I’m a struggling 14 year old I just want to talk and they can’t help for a single problem, please hire new people everyone is kind of rude I’ve only talked to one sweet lady before

Terrible. Claims to be open 24/7 never answers a call. They shouldn't be recommended in schools. Its a danger. Its a ridiculous service and should be shut down.

they wouldn’t really give much advice to me, just asking me questions all the time, even when i’d ask for suggestions to cope with my anxiety. there was a new website update a few weeks ago but i can’t log into my account anymore, i’ve tried contacting NSPCC and Childline on their social media comment sections and by email for NSPCC, but both have failed to respond to my messages and email.

They ask a lot of questions but I like questions and they were easy to respond to and understand which was helpful. Talked to Cathy and she is very nice and I feel better than I did before but they are much better than text about it line (ie one)

I've them multiple times (through the emails and the 1-2-1 chats) and honestly I don't think they've ever actually given me advice on anything and they've just asked lots of questions. The pages on the website aren't that useful either, and I've had multiple people tell me they've called the police on them, would not recommend.

Nothing too great or bad. Was helpful to talk anonymous however you can kind of do that elsewhere. Something I didn’t appreciate was the fact they were trying pushing to know my name and other personal details about me and every time they replied they were just basically saying sorry that your life sucks, I recognise that is hard to comfort others in certain situations but it could have been better service.

I used the 1-to-1 counsellor chat to report a serious situation involving racial harassment, a sexual threat, and witness intimidation ("snitches get stitches") on my school taxi. The service was a complete waste of time.The first counsellor had severe memory loss. I gave my name and details, and a few messages later they asked for them again. They completely downplayed a sexual threat and racism by calling it "just bullying", and right after I explained that a violent student threatened me, they asked me what my "weekend plans" were. It felt like talking to a broken robot reading from a script. When I closed it and tried a second counsellor, it was exactly the same. They didn't read the summary I pasted, asked repetitive questions, and ignored my boundaries when I said I didn't want to repeat graphic details. They just want to ask how you feel and give no actual advice. They drain your energy when you are already stressed. No wonder this place has a 1.5-star rating. Do not use if you are in a real crisis.

They are good at what they do. However, as an issue has occurred, I will no longer be using Childline.

Whenever things were at their worst, Childline was there for me. The 1-2-1 chats were well structured, making it beneficial for me.

I am constantly drained and busy, so I have been unable to attend my sessions with the Connect Team. Subsequently, they have messaged me to say that my plan has now been closed. They did not ask me if I was OK. They told me that my Connect Plan had been closed, and could be reopened at a later date. However, I would have to use the energy that I do not have to reopen it, so I will just have to suffer.

In summary, there are both good and bad sides to Childline, although there are more bad aspects than good.

i went on there to ask for help because i had been getting groomed online for years and didnt know what to do anymore, and tell me why i spent an hour of my time just to get no help or conclusion at all?? the counselor just asked me a bunch of questions. but great, now what? literally no advice at all.

logged in to tell them i was feeling suicidal they said "we are concerned about your safety." then said "we are ending the chat as its been 45 mins and we want to eat." what a great help.

Tt rock stars is goat i hate childline

Beware of the counsellor called “Kitty”. Very unhelpful, rude and didn’t understand the reality of my experience, and she was very forgetful. This was on the 1-2-1 counsellor chat. If you were n a phone using the website, you wouldn’t be able to open emails. Cubie the website AI wasn’t helpful either. 1 star.

I’m sorry but they don’t really help they just repeat everything back to you like ‘you mentioned….’ And then they tell you if you’ve got anyone to talk to they don’t really help. Just ask questions and ask you to leave the conversation and reflect about it. They’ve never helped at all.

i have been waiting for 20 minutes on the phone with no reply when i need to speak immediately. i am very dissatisfied.

I would give it a zero if I could I went on the live chat and I am a child I had been going through something with my friends and I mentioned something about a bully. I had told the bully my granny died three months after she did die because the bully was at the time my friend and I thought I could trust her but she only got mad at me and told me that "I shouldn't be sad because it was so long ago" this is what I had told the chat lady who I think was ai because she didn't give me her name, I gave a longer paragraph and more detail of course then she started arguing with me about how I shouldn't have said it like that and I just had this chat so I remember it and this incident happened when I was in 4th class (9-10 at the time 9) and I also needed to talk to the bot about a nightmare I had but it only told me to tell my mother even though my mother told me to talk to childline. So parents if your child is having trouble please talk to them yourself childline may not help.

Watch if your kids are going on here it's full of negative sad post not really what people want to read day In day out I don't think it's right for younger kids talking to strangers on there site going down a rabbit hole of depression

Its... well I don't know how it is for more serious and life-threatening calls but for stuff about anxiety and bullying in school they don't really give you any advice to help you, they only really repeat back to you the stuff you have obviously already tried - because you are at the point where you are calling CHILDLINE. So now... I don't feel worse but I certainly don't feel better. Chat GPT made me feel better than this, really. But if you want someone to listen to you, or if its really serious, then give this a shot. Don't expect much tho.

I WAS GETTING BETTER BUT WHEN I CALLED I WAS C0OMPLAINED ABOUT GETTING RAPED THEN ALL THEY DID WAS ASK ME IF I LIKED IT!!!!!!!

(im a 5 year old boy)