I reached out to the company with a query regarding one of their items that i had recently purchased from another vendor, and Chantelle got in touch with me to help. Chantelle's professionalism and sw... Voir plus
L'entreprise a répondu
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Unfortunately the non-stick coating on my Urban Chef pan started to peel last week. I e-mailed Samuel Groves & Chantelle responded immediately, literally a few hours later! In less than one wee... Voir plus
L'entreprise a répondu
Ordered a small pan months ago and still waiting for it to turn up. Disappointing because we ordered a large cooking pot a few years ago and it’s brilliant.
L'entreprise a répondu
Bought a selection of stainless steel pans to replace non stick pans I had from other manufacturers, pans came well packaged and are beautifully made looking forward to many years of use Andy
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À propos de l'entreprise
À propos de Samuel Groves
Écrit par l'entreprise
Global interest in British design and manufacturing has never been higher and Samuel Groves is building on this golden opportunity by continuing to invest in manufacturing equipment to produce the very best cook and bakeware at their manufacturing site in Birmingham.
Few suppliers of hospitality products go back as far as Samuel Groves. This venerable Birmingham-based manufacturer of kitchen equipment started in 1817. The big take-off into hospitality supply came during the Second World War when Samuel Groves won a major government contract to produce aluminium trays, with many other items for the Ministry of Works and the War Office being added soon after. This helped reinforce the foundations of the modern business, which gained a major boost from the introduction of the Mermaid brand at the beginning of the 1950s.
Samuel Groves encompasses all facets of manufacturing including Metal Cutting, Presswork, Metal Spinning, Welding, Fabrication and Injection Moulding. In addition, we are able to design and manufacture our own tooling in house.
Even though the market and indeed cooking practices have evolved over the years, Samuel Groves quality and processes have improved. We remain traditional manufacturers and every product we are proud to say is still hand-finished. We have been a manufacturer in Birmingham for close to 200 years, some of the skills that will be used in the factory today will have been used all throughout those 200 years.
Every range produced at our factory, we believe is the best you can buy, whether that’s our robust stainless steel 3-ply cookware, or timeless Mermaid anodised bakeware.
Coordonnées de contact
194 Waterloo Road, B25 8LD, Birmingham, Royaume-Uni
- 0121 764 7393
- sales@samuelgroves.com
- www.samuelgroves.com
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Ordered a small pan months ago and…
Ordered a small pan months ago and still waiting for it to turn up. Disappointing because we ordered a large cooking pot a few years ago and it’s brilliant.
1 février 2026
Réponse de Samuel Groves
Hi Paul,
We're so sorry to hear about the delay with your small pan order - that's definitely not the experience we want for our valued customers. It's wonderful to know you're happy with the large cooking pot you purchased from us previously!
We'd love to help track down what happened with your recent order. Could you please send us your order details via email to our customer service team? We'll make sure to get this sorted out for you right away.
Thank you for your patience and for giving us the chance to make this right!
Kind regards,
The Samuel Groves Team
No communication and when I contacted…
No communication and when I contacted you the information back was vague and from another company
You need to treat people as they would expect for such a high priced product
29 janvier 2026
Réponse de Samuel Groves
Hi Janette,
Thank you for your feedback. We're really sorry to hear about the lack of clear communication and the confusion with the information you received.
I have forwarded your details to our sales team to reach out directly so we can make things right. We appreciate your patience and hope to provide you with better service moving forward!
Kind regards,
The Samuel Groves Team
Replacing non stick pans
Bought a selection of stainless steel pans to replace non stick pans I had from other manufacturers, pans came well packaged and are beautifully made looking forward to many years of use
Andy
29 avril 2026
Avis spontané
Réponse de Samuel Groves
Hi Andy,
Thank you so much for your lovely review! We're thrilled to hear you love the quality and packaging of your new stainless steel pans. Here's to many years of great cooking with them!
Warm regards,
The Samuel Groves Team
Incredible Customer Service
I reached out to the company with a query regarding one of their items that i had recently purchased from another vendor, and Chantelle got in touch with me to help. Chantelle's professionalism and swfit nature in helping me was something that is quite rare! Within a few days i had recieved a replacement. Honestly some of the best customer service i think i've ever recieved.
21 avril 2026
Avis spontané
Réponse de Samuel Groves
Thank you so much for your kind words! We're thrilled that our sales team could assist you quickly and professionally. It's wonderful to hear you had such a positive experience with our customer service!
Warm regards,
The Samuel Groves Team
I contacted the Sales department to…
I contacted the Sales department to enquire as to the availability of an item.
I was fortunate to be assisted by Chantelle in Sales. She located the product and went out of her way to finalise the purchase , arrange delivery and explain the delivery options.
The item was delivered within 24 hours. Further to which Chantelle contacted me to check on the delivery and the item was satisfactory.
Excellent service.
Regards Patrick Arthur
21 avril 2026
Avis spontané
Réponse de Samuel Groves
Hi Patrick,
Thank you for sharing your positive experience with us! We're thrilled to hear that our Sales department provided you with excellent service. We appreciate your feedback and look forward to serving you again in the future.
Warm regards,
The Samuel Groves Team
Excellent Service- faultless
Unfortunately the non-stick coating on my Urban Chef pan started to peel last week.
I e-mailed Samuel Groves & Chantelle responded immediately, literally a few hours later!
In less than one week I have returned the pan & received a brand new one with Samuel Groves accepting the fault & honouring the lifetime warranty - super service.
I have 13 Samuel Groves pan but this 28" Urban Chef pan is my favourite, so I am delighted.
When I first bought my pans the customer service team was obviously struggling, but today I cannot fault it- big shout out to Cantelle.
Thanks
23 avril 2026
Avis spontané
Réponse de Samuel Groves
Hi Suzy,
We're really sorry the non-stick coating let you down, but we're delighted our sales team could sort everything out so quickly for you. It's fantastic to hear your favourite 28" Urban Chef pan is back in action!
We truly appreciate your loyalty with all 13 of your Samuel Groves pans. Your kind words mean the world to us.
Thank you for sticking with us!
The Samuel Groves Team
Réponse de Samuel Groves
Hi Luther,
Thank you so much for your feedback! We're thrilled to hear you're happy with your pan and its quality. Enjoy cooking!
The Samuel Groves Team
Made in uk product,
13 janvier 2026
Réponse de Samuel Groves
Hi Neal,
We're absolutely delighted to hear you're happy with your purchase. It means the world to us when customers appreciate the care and quality that goes into our products. We take great pride in the fact that all our products are made right here in the UK, supporting local craftsmanship and ensuring the highest quality standards.
Kind regards,
The Samuel Groves Team
Good lookin' cookin'
Beautiful saucepan - I don't know whether to use it or just display it. Delivery time was exactly as stated when I placed the order so I'm not complaining but it was a lengthy turnaround! I will order again.
11 janvier 2026
Réponse de Samuel Groves
Hi Jim,
Thank you so much for your lovely review! We're thrilled to hear you find your saucepan beautiful—sometimes they’re almost too nice to use, aren’t they? We appreciate your patience with the delivery time and are glad it arrived as expected. We can’t wait to welcome you back for your next order! If you ever need anything, just let us know.
Best regards,
The Samuel Groves Team
Fast delivery and great product
Fast delivery and great product. Well made and good value.
9 décembre 2025
Réponse de Samuel Groves
Hi Chris,
Thank you so much for taking the time to leave this wonderful review! We're absolutely thrilled to hear that you're happy with both the quick delivery and the quality of your purchase.
Warm regards,
The Samuel Groves Team
Great pan. Period.
Great pan. Once properly treated / cared for, this is non-stick and great quality.
I LOVE the fact these are made in the UK - more of this please.
I love this pan.
18 octobre 2025
Réponse de Samuel Groves
Hi Jayne,
Thank you so much for taking the time to share your experience! We're absolutely delighted to hear you're happy with your purchase.
We truly appreciate your support of British-made products, and we hope your cookware serves you well for many years to come!
Happy cooking!
The Samuel Groves Team
Brilliant quality
Second buy from the team for my son, who is seriously into getting into the cooking trade. Lovely and quality pans and trays. When do you think the whole range will be available guys? David
3 janvier 2026
Réponse de Samuel Groves
Hi David,
So wonderful to hear this is your second purchase with us! It's fantastic that your son is passionate about pursuing a career in cooking - what an exciting journey he's embarking on. We're thrilled that our pans and trays are helping support his culinary dreams, and it means the world to us that you're happy with the quality.
As for our full range availability, we're working hard behind the scenes to get the full range ready and available soon—stay tuned! Keep an eye on our website and social channels for updates!
Thanks again for your loyalty and continuous support. Wishing your son all the best in his cooking journey!
Warm regards,
The Samuel Groves Team
Excellent high-quality product…
What an excellent high-quality product (and made in UK!).
10 février 2026
Réponse de Samuel Groves
Hi Alan,
Thank you so much for taking the time to share your experience! We're absolutely delighted to hear you're happy with your purchase.
We truly appreciate your support of British-made products, and we hope your cookware serves you well for many years to come!
Happy cooking!
The Samuel Groves Team
Excellent communication and quick…
Excellent communication and quick delivery - love the quality of their products and that they will stand the true test of time
31 mars 2026
Avis spontané
Réponse de Samuel Groves
Hi, Thank you so much for your wonderful review! We're thrilled to hear you loved our communication and quick delivery. It's fantastic that you're happy with the quality of our products - we take great pride in creating products that are built to last. Your feedback truly means the world to us!
Kind regards,
Samuel Groves Team
Great customer service
24 mars 2026
Avis spontané
Réponse de Samuel Groves
Hi Ed,
Thank you so much for your feedback! We're thrilled to hear you had a great experience with our customer service. It means a lot to us, and we look forward to helping you again soon!
Kind regards,
The Samuel Groves Team
Buy well, buy once
We bought a few items from Samuel Groves and weren’t disappointed. They are very well made, and you can see that pot lids won’t become loose over time or handles loosening as each item is solidly made. The items are more expensive than some high street options but these will last forever. It’s true what they say but well, buy once.
21 décembre 2025
Réponse de Samuel Groves
Hi Edward,
Thank you for sharing your experience! We’re so happy to hear you’re pleased with your purchases from Samuel Groves. It’s definitely worth buying once for something built to last a lifetime.
Best regards,
Samuel Groves Team
Seasoned frying pan
Great product, excellent quality, very durable, good value, would recommend and buy similar in the range when upgrading further.
20 décembre 2025
Réponse de Samuel Groves
Hi John,
Thanks so much for your review! We're thrilled to hear you're loving the quality and durability of your purchase. We can't wait to help you out when you're ready to upgrade – we've got some fantastic options in the range. Thanks for recommending us!
Best regards,
Samuel Groves Team
Really happy with my new carbon steel…
Really happy with my new carbon steel pan. Seasoning was straightforward (I used ghee) and it was great for cooking panckes on Shrove Tuesday. Especially love that it was made in the UK too.
23 février 2026
Réponse de Samuel Groves
Hi John,
Thank you so much for your review! We're thrilled to hear that you're really happy with your new carbon steel pan. Using ghee for seasoning is a fantastic choice, and it’s great to know the process was straightforward for you. Pancakes on Shrove Tuesday sound like the perfect way to put your pan to good use!
We also love that you appreciate it being made right here in the UK. Enjoy many more delicious meals with your pan!
Best regards,
Samuel Groves Team
A reliable service and good quality…
A reliable service and good quality products. I have bought several items directly from Samuel Groves and other retailers and all the items have enhanced my cooking efforts and even been easy to wash up afterwards. A recent small problem was speedily rectified. I was particularly glad to receive my frying pan before Christmas 2025, much quicker than expected.09/03/2026
9 mars 2026
Avis spontané
Réponse de Samuel Groves
Thank you so much for taking the time to share your wonderful experience with us! It's fantastic to hear that our products have been enhancing your cooking adventures and making cleanup a breeze – that's exactly what we aim for.
We're delighted that you've been happy with your purchases both directly from us and through our retail partners. Your loyalty means the world to us! It's also great to know we were able to quickly sort out that small issue for you – we always want to make things right.
Kind regards,
The Samuel Groves Team
Ordered at short notice for Christmas
Ordered at short notice for Christmas, the customer team were excellent at responding and getting the item dispatched in good time - a good service
9 décembre 2025
Réponse de Samuel Groves
Hi Louise,
Thank you so much for your feedback. We’re thrilled we could help with your last-minute Christmas order.
Our team always strives to respond quickly and get your items dispatched as fast as possible if the items included in your order are in stock, we will get your order dispatched the same day, providing your order is processed before 1pm GMT. So it’s great to hear you had a positive experience.
We really appreciate your feedback and hope to assist you again soon!
Kind regards,
The Samuel Groves Team
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