Sanctuary Bathrooms Avis 

2 stars for the on time delivery and some of the products are ok, but several issues encountered -

1. I ordered 2 wash basins with pedestals. One of the basins was leaking that we had to fix!
2. One of the pedestals has very bad finishing at the back.
3. Received one response from the customer service when they requested additional photos. I have supplied those and no response received after a week.
4. These items are not sold at the cheap prices and they charge for the delivery on the top of this. So shouldn't I expect good quality material and prompt + helping customer service?

From order to delivery, everything went well

I am writing to express my disappointment with my recent experience. When I contacted your support via a sign language interpreter, the representative was extremely rude and hung up on me twice. Despite this, I was in urgent need of a shower head and had no choice but to make the purchase.

I hope you take this feedback seriously and ensure that all customers, including those using accessibility services, are treated respectfully in the future.

Really great product delivered on time and prompt response to my query.

Purchased an item via the web site and decided the quality was not what we wanted so we returned it at our own cost. Unfortunately we were not reimbursed for the initial postage which contravenes the distance selling rules. We asked them to reconsider their action and pointed out the legislation however still no refund of the postage cost. -Update- since leaving the review we have been reimbursed for the postage by the supplier, perhaps there was some confusion with the original person who dealt with the refund or the company policy has been changed. I have therefore upgraded the star rating to reflect this

Very good service

Was able to speak to a human when I needed to check something, went out of their way to help with my issue, goods arrived when they said they would

Good product and good quality 👌

Delivered on time. Good quality products. Efficient service.

Informative and efficient and at competitive prices.

This company exceeded my expectations in every way. Really great products at great prices. Excellent customer service including organising a return, getting hold of small fittings I had forgotten quickly. Good delivery. The customer service team were on hand for advice and quick to get in touch to answer queries. I live in Brighton and no other company in my city provided a service as good as this.

Items arrived promptly - the service standard was very good

Poor returns policy. Overcharging for return

Company kept me fully in touch all the time, up to delivery which was friendly and prompt. Delighted with my bathroom mirror, would like to order another!

Great company!!! I have used them twice now for bathroom projects and the service has been very good.

Fantastic company. I used them in the past when carrying g out a major bathroom refurb, and they were super helpful and gave great service and prices.
Went back recently for a tiny order and they were just as good. Highly recommend them and will certainly be back in future.

Great value, easy to deal with

Excellent customer service, great product, fast delivery.

Excellent communication and very responsive to queries. Sanctuary went above and beyond to ensure our order arrived on time and kept us updated along the way. Thank you!