Great communication with in the team . All joined up in hand overs and Knowledge. Leeroy- Alex - Tom all fantastic ( apologies can’t remember everyone’s name ) No hard sell - very human in t... Voir plus
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We would definitely recommend talking to Liam. He was very polite, patient and extremely knowledgeable. He answered all of our questions and took the time to find out what we really needed and aft... Voir plus
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Really pleased with the service I received when purchasing my new car. Ashley was brilliant from start to finish, sorting everything out over the phone and making the whole process really straightforw... Voir plus
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The staff were very friendly and welcoming, and I felt very comfortable throughout my visit. At the end, the salesperson also gave me some useful tips and helpful information, and said goodbye in a ve... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Coordonnées de contact
4,8
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Helpful and efficeinet sales staff
1 août 2026
Réponse de Sandown Group
Thank you for your kind feedback! We're delighted to hear that you found our sales staff helpful and efficient. We appreciate your support and look forward to assisting you again in the future.
First impressions matter.
First impressions matter. Seeing handsome cars in a smart showroom is a good start. I was able to deal with the same person right through the purchase and he was very helpful and friendly. A slight drawback was the almost total lack of accessories on the MB website. The model has been in the showrooms since March. Had to go elsewhere for rubber floor mats. Also the website used for taxing new cars and completing online paperwork seems a bit temperamental. Nothing to do with the people though. Overall, a very good experience.
29 juillet 2026
Réponse de Sandown Group
Thank you for taking the time to share your feedback. We're delighted to hear that your first impressions were so positive and that you enjoyed the showroom environment and our range of vehicles.
It's great to know that having the same point of contact throughout your purchase made the experience smooth and enjoyable. Providing friendly, consistent support is something we strive for, and we're pleased your salesperson was able to assist you every step of the way.
We also appreciate your comments regarding the accessories availability and the online paperwork and vehicle taxation process. Feedback like this is invaluable and helps us identify areas where the customer experience can be improved.
Thank you again for choosing us. We're delighted that, overall, you had a very good experience, and we hope you enjoy many happy miles in your new Mercedes-Benz. 🚗
Ena has been brilliant in handling our…
Ena has been brilliant in handling our queries and made sure we were informed on the status of the car.
30 juillet 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that Ena has been brilliant throughout your experience and kept you fully informed on the progress of your car.
Providing clear communication and prompt support is something we take great pride in, so it's fantastic to know that Ena was able to answer your queries and keep you updated every step of the way.
We'll be sure to pass on your kind words to Ena. Thank you for choosing us, and we look forward to assisting you again in the future. 🚗
Excellent service and communication and…
Excellent service and communication and our sales person Andras Molnar- Zalan was particularly attentive and very informative, a true asset to your company
1 août 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you received excellent service and communication throughout your experience with us.
It's especially pleasing to know that Andras made such a positive impression. His attentiveness, professionalism, and commitment to keeping customers well informed are qualities we value greatly, and we're thrilled that he helped make your journey so enjoyable.
We'll be sure to pass on your kind words to Andras. Thank you for choosing us, and we look forward to assisting you again in the future.
Réponse de Sandown Group
Thank you for your kind feedback. We're delighted to hear that Chris provided you with excellent service and made your experience a positive one.
We'll be sure to pass on your comments to Chris, who will be thrilled to receive your recognition. Thank you for choosing us, and we look forward to welcoming you again in the future.
I’m very impressed.
1 août 2026
Réponse de Sandown Group
Thank you for your feedback! We're delighted to hear that you were impressed with your experience.
Providing excellent service and making the process as smooth and enjoyable as possible is what we strive for, so it's wonderful to know we met your expectations. We truly appreciate your support and look forward to assisting you again in the future.
Excellent customer experience
Very thorough service and understanding of the requirements for my husbands business.
1 août 2026
Réponse de Sandown Group
Thank you for your excellent feedback. We're delighted to hear that you had such a positive experience with us and that our team took the time to thoroughly understand your husband's business requirements.
Providing a professional, tailored service is something we take great pride in, so it's wonderful to know that this helped make the process smooth and enjoyable. Thank you for choosing us, and we look forward to assisting you again in the future.
Criminal fault on delivery
Avoid this desler! I bought a supposedly ex demonstrator eqa 250+ from sandown epsom . Minimal handover. Two weeks later had dlow puncture. Went to kwik fit when i geot back from a cruise. They and i were horrified to find a temporary repair in the tyre. It shoukd not have been driven over 40mph and 150 miles but at no time was i warned or advised of this fault there on delivery! Most dismissive replies and nos taking tgem go snall claims court. Avoid
1 avril 2026
Avis spontané
Réponse de Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Everything made very easy
Everything made very easy - a very efficient professional service
31 juillet 2026
Réponse de Sandown Group
Thank you for your kind feedback. We're delighted to hear that you found the entire experience easy and straightforward, and that our team delivered the efficient and professional service you expected.
Providing a seamless and stress free customer journey is always our goal, so it's wonderful to know we achieved that for you. Thank you for choosing us, and we hope you enjoy every moment in your new car.
Khayam was friendly and very…
Khayam was friendly and very professional in his approach from our initial enquiry to collection of our
car. He went to great lengths to explain the features of the model, arrange a test drive and get us through the order process. Khayam also set up the 'app' for us to cover the various digital extras. We would definitely use Mercedes at Slyfield, Guildford again.
David and Nicky
31 juillet 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that Khayam provided such friendly and professional service from your initial enquiry right through to the collection of your car.
It's great to know that he took the time to explain the features of your new vehicle, arrange a test drive, guide you through the ordering process, and help set up the Mercedes-Benz app so you could make the most of its digital features. Delivering a smooth and enjoyable customer experience is exactly what we strive for.
We'll be sure to pass your kind comments on to Khayam. Thank you for choosing Mercedes-Benz Guildford, and we look forward to welcoming you back in the future. Enjoy your new car and happy motoring! 🚗
All of the staff were very attentive
All of the staff were very attentive, knowledageble and friendly. That means a lot in this day and age!
A special thanks to Matthew Taylor who made the purchase of a new GLC and the part exchange of two vehicles and transfer of a cherished number plate very easy!
30 juillet 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you found our team attentive, knowledgeable, and friendly. We agree that great customer service makes all the difference, and it's fantastic to know that this was reflected in your experience.
A special thank you for recognising Matthew Taylor. Managing the purchase of a new GLC, the part exchange of two vehicles, and the transfer of a cherished number plate can be quite a process, so we're thrilled to hear that Matthew made everything easy and stress-free for you.
We'll be sure to pass on your kind words to Matthew and the wider team. Thank you for choosing us, and we hope you enjoy every mile in your new GLC. 🚗
Used car purchase
Had c class estate delivered to Wales after pxing 12 year old e class. Ashley and Gary in Basingstoke made the experience simple and straight forward and car arrived in immaculate condition.
31 juillet 2026
Avis spontané
Réponse de Sandown Group
Thank you for your fantastic feedback. We're delighted to hear that Ashley and Gary at Sandown Basingstoke made the process of part exchanging your E-Class and purchasing your C Class Estate so simple and straightforward.
It's great to know that, despite the distance, everything went smoothly and that your new car arrived in immaculate condition. Providing a seamless experience from start to finish is exactly what we aim for.
We'll be sure to share your kind words with Ashley and Gary. Thank you for choosing Sandown Basingstoke, and we wish you many happy miles in your new C Class Estate. 🚗
Geoff was very helpful in arranging the…
Geoff was very helpful in arranging the purchase of my mercedes particularly as I live over 60 miles away. The whole process was made easy and Geoff kept me informed all the way through the process.
31 juillet 2026
Avis spontané
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that Geoff made the purchase of your Mercedes such a smooth and straightforward experience, especially with the distance involved.
Providing clear communication and keeping our customers informed every step of the way is something we pride ourselves on, so it's fantastic to know that Geoff's support and attention throughout the process made everything easy for you.
We'll be sure to pass on your kind comments to Geoff. Thank you for choosing us, and we hope you enjoy every mile in your new Mercedes.
People buying people first
It's all about how the dealership treats potential customers. From the get-go, the attitude of salesperson David at MB Guildford enabled my buying decision to be made within 2 telephone calls. David's approach was professional and structured, with just enough flexibility to get me over the line. I am a retired salesperson and often find the car buying process very tedious and frustrating. In this instance, David got it spot-on and made it worth a very long journey to pick up my car.
29 juillet 2026
Réponse de Sandown Group
Thank you for sharing such thoughtful feedback. We're delighted to hear that David provided an experience that stood out from the very first interaction and helped make your buying decision so straightforward.
It's especially rewarding to receive such praise from someone with a sales background. David's professional, structured approach, combined with the flexibility to tailor the process to your needs, is exactly the level of service we strive to deliver. We're pleased he was able to make the car buying experience refreshing rather than frustrating, and that it made the long journey to collect your car worthwhile.
We'll be sure to pass your kind comments on to David. Thank you for choosing Mercedes-Benz Guildford, and we wish you many enjoyable miles in your new car.
Very smooth
Very smooth. Chris Durnsford was outstanding for the entire sales process and is a credit to his profession
30 juillet 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that your experience was so smooth from start to finish.
Chris Durnsford will be thrilled to know that his dedication and professionalism made such a positive impression. Providing outstanding service throughout the sales process is something we take great pride in, and it's fantastic to hear that Chris delivered exactly that.
Thank you for choosing Sandown Basingstoke. We hope you enjoy your new car and look forward to welcoming you again in the future.
Just picked up my300gle from sandown…
Just picked up my300gle from sandown Basingstoke
Emma was great . Very helpful no pressure excellent service thanks emma
30 juillet 2026
Avis spontané
Réponse de Sandown Group
Thank you for your fantastic feedback! We're delighted to hear that you're enjoying your new 300 GLE and that Emma made your experience at Sandown Basingstoke such a positive one.
It's great to know that her helpful, no pressure approach and excellent customer service helped make the handover smooth and enjoyable. We'll be sure to pass on your kind words to Emma, who will be thrilled to receive your recognition.
Thank you for choosing Sandown Basingstoke. We wish you many happy miles in your new car and look forward to welcoming you again in the future! 🚗
Very helpful and cheerful
Very helpful and cheerful, straight forward change over of old car to new car.
30 juillet 2026
Avis spontané
Réponse de Sandown Group
Thank you for your lovely feedback. We're delighted to hear that you found the team helpful, cheerful, and easy to deal with throughout the process. Making the transition from your old car to your new one as straightforward and hassle free as possible is exactly what we strive for.
We appreciate your support and hope you enjoy every moment with your new car. Wishing you many happy miles ahead!
Highly recommend
My husband and I have just brought home our new Jaecoo 7, we couldn’t be happier. The experience we had dealing with James at Sandown Basingstoke was beyond expectations and made the experience of purchasing a new car both seamless and stress free. I highly recommend considering Jaecoo if you are looking for a new high tech car.
31 juillet 2026
Avis spontané
Réponse de Sandown Group
Thank you so much for your wonderful review and congratulations on your new Jaecoo 7. We're thrilled to hear that you and your husband are so happy with your new car.
It's fantastic to know that James at Sandown Basingstoke exceeded your expectations and made the entire purchasing process seamless and stress free. We pride ourselves on delivering exceptional customer service, and your kind words will mean a great deal to him.
Thank you for your recommendation and for choosing Jaecoo. We wish you many happy miles and exciting adventures in your new car and we're always here if you need any support in the future.
Friendly and helpful service
Friendly service, no pressure selling.
Very knowledgeable about cars generally.
30 juillet 2026
Réponse de Sandown Group
Thank you for your kind feedback, We're delighted to hear that you appreciated our friendly, no pressure approach and found our team knowledgeable about cars. Helping customers make informed decisions in a relaxed environment is exactly what we aim for. We appreciate your support and look forward to helping you again in the future. 🚗
Katie was great all the way through
Katie was great all the way through, quick with responses. Made us feel welcomed and provided a great service.
First time buying a Mercedes - she has set the bar very high. Would buy from here again in a heartbeat.
Almost goes without saying very please with the approved used C43. Still feels brand new and given a level of confidence from the team there are no problems and even if there was I would be supported.
Thanks
19 juillet 2026
Réponse de Sandown Group
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that Katie provided such a welcoming and professional experience from start to finish. Keeping our customers informed and responding quickly is so important, and it's wonderful to know that Katie made the process smooth and enjoyable for you.
It's especially rewarding to hear that this was your first Mercedes-Benz purchase and that Katie has set the bar so high. Knowing that you would happily buy from us again is one of the greatest compliments we could receive.
We're also thrilled that you're enjoying your Approved Used C43. It's great to hear that the vehicle still feels brand new and that our team's support and reassurance have given you complete confidence in your purchase.
Thank you for choosing Mercedes-Benz of Guildford. We wish you many happy miles in your C43 and look forward to welcoming you back in the future.
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