Great communication with in the team . All joined up in hand overs and Knowledge. Leeroy- Alex - Tom all fantastic ( apologies can’t remember everyone’s name ) No hard sell - very human in t... Voir plus
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We would definitely recommend talking to Liam. He was very polite, patient and extremely knowledgeable. He answered all of our questions and took the time to find out what we really needed and aft... Voir plus
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Really pleased with the service I received when purchasing my new car. Ashley was brilliant from start to finish, sorting everything out over the phone and making the whole process really straightforw... Voir plus
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The staff were very friendly and welcoming, and I felt very comfortable throughout my visit. At the end, the salesperson also gave me some useful tips and helpful information, and said goodbye in a ve... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Coordonnées de contact
4,8
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Robbie was really helpful and got the…
Robbie was really helpful and got the car ready as quickly as possible for me, even coming in on his day off for handover.
6 août 2026
Réponse de Sandown Group
Thank you for your kind feedback. We're delighted to hear that Robbie was so helpful and went above and beyond to get your car ready as quickly as possible. His commitment to providing excellent service, even coming in on his day off to complete the handover, is greatly appreciated. We’ll be sure to pass on your comments to him. Enjoy your new car, and thank you for choosing us!
Very happy with our purchase a secondhand A180 Sport
I was looking for a secondhand runabout car. I spotted an A180 Sport on the Sandown website. My email enquiry was responded to by David Van Der Bijl in Guildford.
David organised for the car to be moved from Basingstoke to Guildford so that my wife and I could enjoy a test drive.
We liked the car and decided to purchase it. David organised for the car to be serviced and for some superficial scratches to be erased. He ran through the extras we could add on to the package and we are very satisfied with the items we selected.
On hand over day, David gave us a thorough briefing on the car's on
board electronics and other systems.
On completing the paperwork, we were away only 10 days after spotting it on the website. We are thoroughly enjoying the car and are very pleased with our purchase and very grateful to David for the service that he gave us.
30 juillet 2026
Réponse de Sandown Group
Thank you for your wonderful review. We are delighted to hear that you are enjoying your A180 Sport and that the whole process, from your initial enquiry through to handover, was such a positive experience.
David will be especially pleased to read your kind comments. We are glad he was able to arrange the vehicle transfer, assist you in finding the right car, and ensure everything was prepared to a high standard before collection. It's great to know that his guidance on the available extras and the detailed handover helped you feel confident and excited about your purchase.
Thank you for choosing Sandown and for taking the time to share your experience. We wish you many happy miles in your Mercedes-Benz and look forward to welcoming you back in the future.
Friendly & informative service
Our consultant, Connor, was very informative in helping us decide on a model.
The purchase was uncomplicated and timeously completed. Thank you
30 juillet 2026
Réponse de Sandown Group
Thank you for your lovely review.
We're delighted to hear that Connor was able to provide the information and guidance you needed to help choose the right model. It's also great to know that you found the purchasing process straightforward and efficiently completed.
Your feedback is greatly appreciated, and we'll be sure to pass on your kind words to Connor. Thank you for choosing Sandown Mercedes-Benz, and we hope you enjoy your new vehicle.
Very professional team
9 août 2026
Réponse de Sandown Group
Thank you for your kind feedback. We're delighted to hear that you found our team professional. Providing an exceptional experience for every customer is our priority, and it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to welcoming you again in the future.
Very poor customer treatment
Having been a customer for many years I see they’ve switched to Kia without telling their loyal Mercedes customers. Very poor. I thought it was odd I got a marketing invite from Basingstoke- driving past I saw the different stock and branding. Very poor. Wouldn’t ever deal with Sandown again.
9 août 2026
Avis spontané
Réponse de Sandown Group
Hello, we did communicate this change to our database. If you are happy to email your contact details and vehicle registration to marketing@sandown-group.co.uk we would be happy to look into why you haven't received this. Many thanks
It was absolute pleasure working with…
It was absolute pleasure working with Nick. I got the car I wanted and in very good condition. There are lot of scratches on my windscreen they agreed to help repair it. I am looking forward to get that fixed.
7 août 2026
Réponse de Sandown Group
Thank you for your kind review.
We're delighted to hear that it was an absolute pleasure working with Nick and that he was able to help you find the car you wanted in such good condition.
We also appreciate your patience regarding the scratches on the windscreen. We're pleased that a solution has been agreed and look forward to getting this resolved for you as quickly as possible.
Thank you for choosing us and for sharing your experience. We wish you many happy miles in your new car and look forward to seeing you again soon.
My sales manager was Harvey
My sales manager was Harvey, Poole Mercedes his personal attention and understanding of my requirements was professional and polite.
7 août 2026
Réponse de Sandown Group
Thank you for your wonderful feedback.
We're delighted to hear that Harvey provided you with such a positive experience at Mercedes-Benz of Poole. His personal attention, professionalism, and understanding of your requirements are exactly the qualities we strive to deliver, and it's great to know these made a difference during your visit.
We will be sure to pass on your kind comments to Harvey, who will be pleased to hear that his efforts were so appreciated.
Thank you for choosing us, and we look forward to assisting you again in the future.
Great experience
Had a very good experience with Sandown Poole. Staff all very helpful and friendly. Mali was very patient and helpful and I'm so pleased with my car.
6 août 2026
Réponse de Sandown Group
Thank you for your kind review.
We're delighted to hear that you had such a positive experience with Sandown Poole. Our team works hard to provide a friendly and helpful service, so it's wonderful to know that this was reflected in your visit.
We're especially pleased to hear that Mali was patient and supportive throughout the process. We'll be sure to pass on your lovely comments to her, as she will be thrilled to know she helped make your experience such an enjoyable one.
Congratulations on your new car, and thank you for choosing Sandown Poole. We wish you many happy miles ahead and look forward to welcoming you back in the future.
My partner and I were lucky enough to…
My partner and I were lucky enough to be helped by Kayleigh and Ian…. What a thoroughly professional and friendly duo and their service was absolutely exemplary. Highly recommend
3 août 2026
Avis spontané
Réponse de Sandown Group
Thank you for your wonderful feedback.
We are delighted to hear that Kayleigh and Ian provided such a professional and friendly experience. Delivering exceptional customer service is something we take great pride in, and it's fantastic to know that their support made such a positive impression on both you and your partner. Your kind words and recommendation mean a great deal to us, and we will be sure to share your compliments with Kayleigh and Ian. They will be thrilled to know their efforts were so greatly appreciated.
Thank you for choosing us, and we look forward to welcoming you again in the future.
the parking space needs to be easier to…
the parking space needs to be easier to drive in it especially the one infant of the sale department
I parked next day there and the same car that I bought the day before hit the ballord and damage the car from the side which required lot of money and may take 3 weeks or more
The staff are lovely and professional and try to help particularly Joy Miller who was very helpful and we appreciate her support
my suggestion to the director of the unit is to review the parking space and the signs to sale and sign to service clear to avoid confusion and also to make parking spaces for customers
6 août 2026
Réponse de Sandown Group
Thank you for taking the time to share your feedback with us.
We are very sorry to hear about the damage to your vehicle following your visit. We understand how frustrating and inconvenient this situation must be, especially given the cost of repairs and the length of time your vehicle may be off the road.
We appreciate your comments regarding the parking area, particularly the spaces in front of the Sales Department. Your feedback about the layout, signage, and customer parking provision has been noted and will be shared with the relevant management team for review. We understand the importance of clear directions and accessible parking to ensure a safe and stress-free experience for our customers.
We are delighted to hear that our team made a positive impression, and we will be sure to pass on your kind words to Joy Miller. She will be pleased to know that her professionalism and support were appreciated.
Thank you again for bringing these matters to our attention. Customer feedback is invaluable in helping us identify areas for improvement, and we appreciate your suggestions.
Good communication
6 août 2026
Avis spontané
Réponse de Sandown Group
Thank you for your feedback! We're delighted to hear that you were impressed with your experience. We truly appreciate your support and look forward to assisting you again in the future.
Had a very positive experience trading…
Had a very positive experience trading in my B class for a much newer one. I had considered other brands but Mercedes wins hands down every time on build quality and features. Harvey was very informative, patient, professional and thorough as we discussed my various options with model type and finance. He was not pushy and was very knowledgeable. Am very pleased with my purchase. Thank you Harvey. Also thank you to Jo and John who sorted the finance and to the reception desk staff who were always very welcoming and helpful.
1 août 2026
Réponse de Sandown Group
Thank you for taking the time to share such a wonderful review.
We are delighted to hear that you had such a positive experience trading in your B Class for a newer model and that Mercedes-Benz continues to stand out for its build quality and features. It's especially rewarding to know that Harvey provided informative, patient, and professional guidance throughout the process, helping you explore the right model and finance options without any pressure.
We will be sure to pass on your kind words to Harvey, as well as to Jo and John for their assistance with the finance arrangements. Your recognition of our reception team is also greatly appreciated. Creating a welcoming and helpful environment is something we take great pride in.
Congratulations on your new Mercedes-Benz, and thank you once again for choosing us. We wish you many happy miles ahead and look forward to welcoming you back in the future.
Réponse de Sandown Group
Thank you for your wonderful feedback! We're delighted to hear that Stephanie provided first-class service from start to finish. I'll be sure to pass on your kind comments to her. Enjoy your new car, and please don't hesitate to get in touch if we can help with anything in the future.
Friendly staff
Friendly staff , Thank you Martin for helping out with the new car and explaining everything:)
4 août 2026
Avis spontané
Réponse de Sandown Group
Thank you for your kind words! It was a pleasure helping you with your new car and making sure everything was explained clearly. We hope you enjoy every moment driving it. If you ever need any help or have any questions, please don't hesitate to get in touch. Safe travels!
Kind
Very helpful and patient people, recieved great service from Alex moore was very professional and very kind also kept me informed on my order which was very helpful
4 août 2026
Avis spontané
Réponse de Sandown Group
Thank you for your lovely feedback. We're delighted to hear that you received such great service from Alex Moore. Providing helpful, professional, and attentive support is something we pride ourselves on, and it's wonderful to know that Alex kept you informed throughout the ordering process and made the experience a positive one. We'll be sure to pass on your kind comments to Alex, who will be thrilled to hear them. Thank you for choosing us, and we hope you enjoy your new vehicle. We look forward to assisting you again in the future.
Excellent service and support
Excellent service and support from Dorchester staff. From locating a vehicle with exactly the required specification through to explaining finance details, car delivery arrangements and 'initial tutorial' when the car was delivered. They dealt meticulously and sympathetically with my frustration over the tedious Mercedes Benz financial and purchase documentation and unreliable IT links involved in trying to do much of it electronically - full marks to them.
2 août 2026
Réponse de Sandown Group
We're delighted to hear that the Dorchester team provided excellent service and support throughout your journey, from sourcing a vehicle with the exact specification you wanted to guiding you through the finance details, delivery arrangements, and handover process. We particularly appreciate your recognition of the team's efforts in helping navigate the Mercedes-Benz finance and purchase documentation. We understand how frustrating complex paperwork and unreliable electronic systems can be, and we're pleased that our staff were able to support you with patience, care, and attention to detail throughout. Your kind words and "full marks" mean a great deal to us, and we'll be sure to share your feedback with the team. Thank you again for choosing us, and we wish you many happy miles in your new vehicle!
CLC purchase, Robbie Smith
Robbie Smith was excellent start to finish of the process, regular contact, clear explanations and requirements, and very personable
1 août 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that Robbie Smith provided such an excellent experience from start to finish. Keeping our customers informed and supported throughout the process is incredibly important to us, so it's great to know that Robbie's regular communication, clear explanations, and personable approach made a positive difference. We truly appreciate your kind words and your trust in CLC. We'll be sure to pass your feedback on to Robbie. Enjoy your new vehicle, and we look forward to assisting you again in the future.
I recently purchased a car from you and…
I recently purchased a car from you and overalls excellent. The process was smooth,straight forward and well organised.The team was friendly,and took the time to go through all with us.. Overall would happily recommend this company to anyone looking to buy a car. Thank you for making the experience so positive.
28 juillet 2026
Réponse de Sandown Group
Thank you for your fantastic feedback. We're pleased to hear that your experience with us was such a positive one and that you found the process smooth and straightforward from start to finish.
It's great to know our team was able to support you throughout the purchase and ensure everything was clearly explained. Your recommendation means a great deal to us. We truly appreciate your business and wish you all the best with your new car. Enjoy the journey!
Katie Grealis… her extensive knowledge
Katie Grealis… her extensive knowledge, customer services, patience & enthusiasm
1 août 2026
Réponse de Sandown Group
Thank you for your wonderful feedback! We're delighted to hear that Katie Grealis made such a positive impression. Her extensive knowledge, patience, enthusiasm, and commitment to outstanding customer service are qualities we truly value, and we're pleased they helped make your experience so enjoyable. We'll be sure to pass along your kind words to Katie. Thank you for your support, and we look forward to welcoming you again in the future! 🚗
Réponse de Sandown Group
Thank you for your kind words. We're delighted to hear that you received attentive service and that both our team and the car met your expectations. It was our pleasure to assist you, and we truly appreciate your feedback. Wishing you many happy miles ahead, and we look forward to welcoming you again in the future.
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