We would definitely recommend talking to Liam. He was very polite, patient and extremely knowledgeable. He answered all of our questions and took the time to find out what we really needed and aft... Voir plus
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The staff were very friendly and welcoming, and I felt very comfortable throughout my visit. At the end, the salesperson also gave me some useful tips and helpful information, and said goodbye in a ve... Voir plus
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David Van Der Bijl, along with the other sales and service members of Sandown Mercedes were courteous, and respectful in assisting with the of purchase of my new Mercedes, making it a real pleasu... Voir plus
L'entreprise a répondu
Very pleased with our experience. Bradley was a lovely friendly knowledgeable guy who was a pleasure to deal with. Would recommend these guys to anyone in the market for a new car.
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À propos de l'entreprise
Écrit par l'entreprise
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
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4,8
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very professional service Liam is a…
Very professional service Liam is a Fantastic sales person to have on your team very thorough very polite and Professional
17 septembre 2026
Réponse de Sandown Group
Thank you for your fantastic feedback, Mr Bassett!
We’re delighted to hear that you received such a professional service from Liam. It’s great to know that his thorough, polite and professional approach made such a positive impression.
We’ll be sure to pass your kind words on to Liam. Thank you for choosing Sandown Kia Salisbury and for taking the time to share your experience!
Excellent service I would recommend to anyone
I had a great experience right from the test drive through to collecting my new car. James and Chris were super helpful and patient, they could answer all my questions and made the whole experience a very pleasant one.
17 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback, Mr Coleman!
We’re delighted to hear that you had such a positive experience from your test drive through to collecting your new car. It’s fantastic to hear that James and Chris were so helpful, patient and able to answer all your questions.
We really appreciate you choosing Sandown OMODA | JAECOO Poole and taking the time to share your experience. We hope you enjoy your new car!
Excellent 5* Service
Traded in my previous GLB for the all-new GLB.
Elaine and Dan delivered a professional, friendly and smooth service from start to finish.
I was kept up to date every step of the way from selecting my car right through to the handover.
Very happy customer!
20 août 2026
Avis spontané
Réponse de Sandown Group
Thank you for your excellent 5star review . We're delighted to hear that Elaine and Dan provided a professional, friendly, and smooth experience from start to finish while helping you trade in your previous GLB for the all new GLB.
It's wonderful to know that you were kept informed every step of the way, from selecting your vehicle through to handover, and that the process met your expectations throughout. Your recommendation and kind words mean a great deal to the team.
We truly appreciate your loyalty and wish you many happy miles in your new GLB. Thank you for choosing Sandown Mercedes-Benz! 🚗
New Car.
Picked up my New Car yesterday from Sandown Mercedes from first interest to picking the service has been very good and would recommend the dealership.
16 septembre 2026
Avis spontané
Réponse de Sandown Group
Thank you for your fantastic review. We're delighted to hear that your experience with Sandown Mercedes was very good from your first enquiry right through to collecting your new car. It's wonderful to know that the team provided the level of service you expected and that you'd recommend our dealership to others. We truly appreciate your support and wish you many happy and enjoyable miles in your new car. 🚗
Friendly professional and understanding…
Friendly professional and understanding
Very helpful on securing the purchase of the new car
15 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you found the team friendly, professional, and understanding throughout your experience. It's great to know they were able to help make securing your new car a smooth and enjoyable process. We truly appreciate your support and wish you many happy miles in your new vehicle!
Confident
Confident, efficient service, understand that Tom has recently started but he was very knowledgeable and professional throughout
15 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful review. We're delighted to hear that Tom provided such confident, efficient service. Although he's recently started, it's fantastic to know that his knowledge and professionalism made a positive impression throughout your experience. We'll be sure to pass on your kind comments to him and the team. Enjoy your new car, and we look forward to welcoming you again in the future! 🚗
Provide your feedback on BizChat
I received a very poor customer service…
I received a very poor customer service and care. Some of the salespeople were only interested in selling cars than meeting customer experience and customer satisfaction. The Information relating to a smooth transaction process were not accurate and are lacking , not sure if it was intentional.
15 septembre 2026
Réponse de Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
2nd Visit, very disappointing.
2nd time visiting this dealership. And both times standing around in an empty reception room. No signs or bells or any info to say how to get attention. Definitely seems like they don't care at all about customers.
I shall return to using Brooklands, its much further away but customers are made to feel welcome there and treated with respect.
16 septembre 2026
Avis spontané
Réponse de Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Staff were welcoming and attentive and…
Staff were welcoming and attentive and made us feel special.
10 septembre 2026
Réponse de Sandown Group
Thank you for your kind feedback. We're delighted to hear that our staff were welcoming, attentive, and made you feel special throughout your visit. Providing a great customer experience is very important to us, and it's wonderful to know the team made such a positive impression. We look forward to seeing you again soon! ⭐
Excellent service Excellent service saw a new car…
Excellent service saw a new car Saturday team had it ready to drive away Thursday - kept me informed throughout great !!
11 septembre 2026
Réponse de Sandown Group
Thank you for your fantastic feedback! We're delighted the team could get everything ready so quickly and keep you informed every step of the way. Enjoy your new car, and we wish you many happy miles ahead. 🚗✨
Réponse de Sandown Group
Thank you for your review! We’re really pleased to hear everything was easy and smooth from start to finish. We really appreciate you taking the time to share your feedback.
Awesome experience
Awesome experience. Great customer service and product delivery. Complementary services where perfect.Luke was really helpful
10 septembre 2026
Réponse de Sandown Group
Thank you for your lovely review! We’re so pleased to hear you had such a great experience with us and that Luke was able to help. We’ll be sure to pass your kind feedback on to him. 😊
Good experience in both buying and servicing.
We have dealt with Khayam Ali at Sandown Mercedes for the past 15 years or more. We have bought our last four cars from him. He is very responsive. I feel that we always get an honest answer to any question. We also get our cars serviced at Sandown in Guildford on the Mercedes Service Contract. The work is always efficient and reliable, and the communications excellent.
7 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful review and for your loyalty over the past 15 years. We’re delighted to hear that Khayam has consistently provided the responsive, honest, and professional service that has kept you coming back for your last four vehicles.
It’s also fantastic to know that your experiences with our servicing team at Mercedes-Benz Guildford have been equally positive. Providing efficient, reliable work and clear communication is something we take great pride in, and we’re pleased that this has been reflected throughout your ownership experience.
We truly appreciate your continued trust in Sandown and look forward to supporting you with your motoring needs for many years to come.
Our Experience at Dorchester Mercedes Hub
Both Ziggy and Mark were very helpful throughout the buying process from start to finish. The handover day was one of the best my wife and I have experienced since buying Mercedes cars. We wish the Team all the best many thanks for such good customer service.
10 septembre 2026
Avis spontané
Réponse de Sandown Group
Thank you for your wonderful review. We’re delighted to hear that both Ziggy and Mark provided such helpful support throughout your car buying journey.
It’s especially rewarding to know that the handover day was one of the best experiences you and your wife have had when purchasing a Mercedes-Benz. Creating memorable moments and delivering exceptional customer service from start to finish is exactly what we strive for.
We’ll be sure to pass on your kind words to Ziggy, Mark, and the wider team at Mercedes-Benz Dorchester. Thank you for choosing us, and we wish you many happy miles in your new car.
Used car purchase experience
When i ordered the cars for test drive - despite the AI agent (Alex) confirmed the cars, they were not there when I showed up the designated time. Then I confirmed the car purchase, placed the deposit, but I have to chase the agent to confirm timing of delivery. The sales agent delivered the car to my place which is beyond his duty (per his point of view), but I found the scratches were not all done which MB promised me to do when I placed the deposits
6 septembre 2026
Réponse de Sandown Group
Thank you for taking the time to share your feedback. While we're pleased to hear that our Sales Executive went the extra mile by delivering your vehicle personally, we're sorry that other aspects of your experience fell short of expectations.
We understand how frustrating it must have been to arrive for your test drives and find that the vehicles were not available despite having received a confirmation. We're also disappointed to hear that you had to chase for updates regarding your delivery and that the agreed cosmetic work was not fully completed when the vehicle was handed over.
Your comments highlight areas where we need to improve, particularly around communication, appointment coordination, and ensuring all promised preparation work is completed before delivery. We appreciate you bringing these matters to our attention and will share your feedback with the relevant management team for review.
Thank you for choosing Sandown, and we hope to have the opportunity to provide a better experience in the future.
No consistent contact
Unfortunately I had to deal with multiple salespeople which made the experience difficult. I now realise a lot of options had never been raised with me before purchase.
11 septembre 2026
Réponse de Sandown Group
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how important it is to have consistent communication throughout the purchasing process, and we regret that dealing with multiple salespeople made the experience more difficult for you. We're also disappointed to learn that you feel certain options were not fully discussed before your purchase.
Your comments are valuable and will be shared with the management team as we continually look for ways to improve our customer experience. We appreciate your feedback and thank you for bringing these concerns to our attention.
Top class Mercedes dealership
I have bought from Sandown Mercedes in Dorchester in the past and each time the process has been excellent. Very friendly and down to earth, always helpful with someone on hand to answer any questions I might have. I would defiantly recommend them.
9 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful review and for your continued trust in us. We’re delighted to hear that each of your experiences with the team at Sandown Mercedes-Benz Dorchester has been excellent.
It’s great to know that you found our team friendly, approachable, and always on hand to answer any questions. Providing a welcoming and helpful experience for our customers is something we take great pride in, so your recommendation means a lot to us.
Thank you again for your kind words and ongoing support. We look forward to welcoming you back in the future.
Five star service from Nicholas B. at Epsom Mercedes Benz
I had a great experience purchasing my car from Mercedes Benz of Epsom. Thanks to Nicholas Blunsden everything went nice and smooth. Nicholas was very patient and helpful in answering all of my questions and went above and beyond to make the whole process stress free. He did a great job from test drive to explaining the features, I felt well looked after by a professional.
Excellent tailored service!
19 août 2026
Réponse de Sandown Group
Thank you for your fantastic review! We’re delighted to hear that your experience with Nicholas at Mercedes-Benz of Epsom was such a positive one.
It’s wonderful to know that Nicholas made the entire journey smooth and stress free, from the test drive through to handover, while taking the time to answer all your questions and explain the vehicle’s features. We pride ourselves on delivering a tailored and professional experience, so your kind words mean a great deal.
We’ll be sure to pass your feedback on to Nicholas and the team. Thank you for choosing us, and we wish you many happy miles in your new car.
Shocking service
I have had my car booked in for its MOT for over a month now. I received a call at 5pm today saying that my MOT was cancelled for tomorrow as they don’t have a license from DVLA. I am now frantically trying to find someone who can do it for me. I’m really appalled that they would book me in knowing they didn’t have the required paperwork, and I now have only a week before my MOT expires. And even worse, they called to cancel in less than 24hrs. I will now take my business elsewhere… for good.
10 septembre 2026
Avis spontané
Réponse de Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Réponse de Sandown Group
Thank you so much for your feedback. We're delighted to hear that Leeroy from our Epsom branch provided such amazing service. I'll be sure to pass your kind comments on to him and the team. We really appreciate you taking the time to let us know.
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