We would definitely recommend talking to Liam. He was very polite, patient and extremely knowledgeable. He answered all of our questions and took the time to find out what we really needed and aft... Voir plus
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Lisez les avis des autres
Really pleased with the service I received when purchasing my new car. Ashley was brilliant from start to finish, sorting everything out over the phone and making the whole process really straightforw... Voir plus
The staff were very friendly and welcoming, and I felt very comfortable throughout my visit. At the end, the salesperson also gave me some useful tips and helpful information, and said goodbye in a ve... Voir plus
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David Van Der Bijl, along with the other sales and service members of Sandown Mercedes were courteous, and respectful in assisting with the of purchase of my new Mercedes, making it a real pleasu... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Coordonnées de contact
4,8
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de Sandown Group
Thank you so much for your feedback. We're delighted to hear that Leeroy from our Epsom branch provided such amazing service. I'll be sure to pass your kind comments on to him and the team. We really appreciate you taking the time to let us know.
Cannot go wrong with this team!
I honestly cannot fault Ashley and Jason for the care and support they gave me throughout the whole process.
I went in on the off chance to look at a potential car, and Jason was brilliant from the start. There was absolutely no hard sell, and he was incredibly honest and genuine. He patiently answered all of my questions and concerns, and the communication, both in person and via email, was outstanding.
When Ashley took over, he was equally excellent. Honest, professional and approachable, he made me feel completely at ease throughout the process.
The customer service from the whole team at Sandown Basingstoke has been outstanding. They have great knowledge of the cars, are friendly, approachable and, most importantly, transparent. I’ve already been recommending the team to friends — especially as they all love my J7!
I know it might sound like a small thing, but both Ashley and Jason remembered my name whenever I turned up unannounced with yet another question. That really stood out to me. It’s the little things like that which show just how much they genuinely care about their customers.
I’ve had the best experience and feel that I’ve made a completely informed decision in choosing the J7.
Thank you to Ashley, Jason and everyone at Sandown Basingstoke who made the whole experience such a positive one! ⭐️
6 septembre 2026
Réponse de Sandown Group
Thank you for such a wonderful review and for sharing your experience with us. We are absolutely delighted to hear that Ashley and Jason provided such exceptional care and support throughout your journey.
It's fantastic to know that Jason's honest, genuine, and no-pressure approach helped you feel comfortable from the very beginning, and that he took the time to answer all of your questions while providing outstanding communication throughout. We're equally pleased that Ashley continued that high level of service, making the process smooth, professional, and reassuring every step of the way.
Your comments about the team's transparency, knowledge, and friendliness mean a great deal to us. We especially love hearing that both Ashley and Jason remembered your name and made you feel valued as a customer. As you rightly say, it's often the little things that make the biggest difference, and we're delighted that these personal touches stood out.
Thank you also for recommending us to your friends. There is no greater compliment than a customer's recommendation, and we're thrilled to hear you're loving your J7 and feel completely confident in your decision.
We will be sure to share your kind words with Ashley, Jason, and the rest of the team at Sandown Basingstoke. We wish you many happy miles in your new J7 and look forward to welcoming you back in the future. ⭐️🚗
My approved used Mercedes from Mercedes Benz of Basingstoke
The approved used Mercedes I chose to test drive needed some remedial work to be completed before I agreed to purchase it. Rory Hathaway provided great customer service by agreeing to carry out the work in a timely manner.
Rory handled the sale very well, giving me a good price for my vehicle I was part exchanging.
Rory was not pushy in selling me the Mercedes or additional insurance items.
I was very grateful for the fresh MOT, mats, new number plates and full tank of fuel.
Rory made sure we were aware of the controls and software etc. before we drove the car away.
5 septembre 2026
Réponse de Sandown Group
Thank you for your fantastic review and for taking the time to share your experience. We're delighted to hear that Rory Hathaway provided such great customer service throughout your purchase journey.
It's wonderful to know that Rory kept you informed regarding the remedial work, offered a fair valuation for your part exchange, and made the entire process feel comfortable and pressure-free. We're also pleased that the fresh MOT, new mats, number plates, and full tank of fuel helped make your handover even more special.
Most importantly, we're glad Rory took the time to ensure you were confident with the vehicle's controls and software before driving away. We hope you're enjoying your Mercedes and wish you many happy miles ahead.
Thank you for choosing us, and we look forward to welcoming you again in the future.
Recent purchase of CLA all electric
Recent purchase of CLA all electric. Harvey Richards was our salesperson. Everything from viewing, test drive, purchase and pick up was spot on. Harvey was very responsive to emails and queries that i had. He carries the brand of Mercedes Benz well. Very professional service altogether. Thank you Harvey!
5 septembre 2026
Réponse de Sandown Group
Thank you for taking the time to share your experience. We are delighted to hear that Harvey provided such a professional and responsive service throughout your CLA Electric purchase journey. From your initial viewing and test drive through to collection, it's fantastic to know everything went smoothly and that Harvey was always on hand to answer your questions. Your kind comments about how well Harvey represents the Mercedes-Benz brand will mean a great deal to him. We truly appreciate your business and wish you many enjoyable miles in your new CLA Electric. Thank you for choosing Sandown Mercedes-Benz.
Mali Gould was fantastic and made the…
Mali Gould was fantastic and made the whole experience easy
2 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that Mali Gould was fantastic and made the whole experience easy for you. We'll be sure to pass on your kind comments to her. Enjoy your new car, and thank you for choosing Sandown. We look forward to welcoming you again in the future! ✨
Leeroy was really helpful and made the…
Leeroy was really helpful and made the process very easy
7 septembre 2026
Réponse de Sandown Group
Thank you for your kind feedback. We're delighted to hear that Leeroy was so helpful and made the process easy for you. We’ll be sure to pass on your comments to him. Enjoy your new car, and thank you for choosing Sandown. We look forward to welcoming you again in the future. 🚗
Our Experience. It can be very stressful buying a new…
It can be very stressful buying a new car, Sam and Paul were so friendly which made the experience a lot smoother for us. They were professional throughout, the customer service was great, they weren’t pushy we were given time to think things through. It was honestly a pleasure buying our new car. The guys are obviously very good at what they do as I’ve never had a brand spanking new car before!😂 Thank you to you both it was a real pleasure
7 septembre 2026
Avis spontané
Réponse de Sandown Group
Thank you for your fantastic review. We're delighted to hear that Sam and Paul helped make your car-buying experience smooth, enjoyable, and stress-free. Buying a new car is a big decision, so it's great to know their friendly, professional approach and no-pressure service gave you the time and confidence to make the right choice. We're especially pleased that your first brand-new car purchase was such a memorable one! Your kind words will mean a great deal to both Sam and Paul, and we'll be sure to share your feedback with them. Congratulations on your new car, and thank you for choosing Sandown. We wish you many happy and enjoyable miles ahead!
Helpful and informative salesman
Helpful and informative salesman. A pleasant and straightforward experience.
Was a little pressure to get me to buy extras which I never do (e.g. wheel insurance etc.) but that was reasonable salesmanship.....
And delighted with the car.... seems very good value.
6 septembre 2026
Réponse de Sandown Group
Thank you for taking the time to share your feedback. We're delighted to hear that you found the experience pleasant and straightforward, and that our salesperson was helpful and informative throughout the process. We appreciate your comments regarding the additional products offered. Our team aims to ensure customers are aware of all available options while respecting individual preferences, so your feedback is valuable. Most importantly, we're thrilled to hear you're delighted with your car and feel it represents great value. Thank you for choosing Sandown, and we wish you many enjoyable miles ahead!
Great experience from first contact to purchase
Greg has been super helpful throughout the year long purchase process from test driving the car at launch to waiting for the shooting brake to become available. He maintained constant contact throught and orchestrated the purchasing process. We had a great handover experience and i am delighted with the car
3 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful review. We’re delighted to hear that Greg supported you throughout your journey, from your initial test drive through to the arrival of your Shooting Brake. His dedication to keeping you informed and ensuring a smooth purchasing experience is exactly the level of service we strive to provide. We're also pleased that you enjoyed the handover and, most importantly, that you're delighted with your new car. We wish you many happy miles ahead and thank you for choosing Sandown!
Very impressed
Very impressed with the whole experience. So very, very helpful, could not have expected anything better
6 septembre 2026
Réponse de Sandown Group
Thank you for your 5-star review.
We're delighted to hear that you were so impressed with your experience and that our team provided the helpful service you deserved. Comments like yours are wonderful to receive, and it's especially rewarding to know that we exceeded your expectations.
Thank you for choosing us. We truly appreciate your kind words and look forward to assisting you again in the future.
Very easy process
Very easy process, communication was great from the start to finish
2 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you found the process very easy and that communication was great from start to finish. Providing a smooth, straightforward experience and keeping our customers informed every step of the way is something we take great pride in. We truly appreciate your support and hope you enjoy your new car. We look forward to welcoming you again in the future!
I love my new Jaecco 7 Hybrid Plug in
I love my new Jaecco 7 Hybrid Plug in! The test drive was easy to book and the staff was welcoming and answered all my questions. However, it was a busy period for Sandown and there was a very long wait for my car to be ready on collection and had to wait almost 2 hours 1/2. It would have been valuable to have been informed before I collect my car that the 3-plug charger and the mats were not included with the car purchase as I would have purchased them beforehand. I am still waiting for the goodies promised with the car test drive (one month on) and the price I won when I purchased the car. I do not think I should have to follow-up on this....
2 septembre 2026
Réponse de Sandown Group
Thank you for taking the time to share your detailed feedback. We're delighted to hear that you're loving your new Jaecoo 7 Plug-in Hybrid and that you found the test drive process easy to arrange. It's great to know our team was welcoming and able to answer all of your questions.
We are, however, sorry to learn that your collection experience did not meet expectations. We understand that waiting almost two and a half hours to collect your vehicle would have been frustrating, particularly when you're excited to take delivery of your new car. We also appreciate your comments regarding the charging cable and mats, and we understand how helpful it would have been to know in advance that these items were not included.
We're equally disappointed to hear that you're still waiting for the test drive incentives and prize you were promised. We completely understand your view that this should not require additional follow-up on your part.
Thank you for bringing these matters to our attention. Your feedback is invaluable and helps us identify areas where we can improve communication and the overall customer experience. Despite these issues, we're pleased that you're enjoying your new Jaecoo 7, and we wish you many happy miles ahead. 🚗✨
The experience was favourable with one…
The experience was favourable with one exception: the MOT status of the vehicle was misrepresented at the point of sale, which will involve unexpected expenditure to avoid potential penalties and fines.
25 août 2026
Réponse de Sandown Group
Thank you for your feedback. We’re pleased to hear that your overall experience was favorable, but we are sorry to learn about the issue regarding the MOT status of the vehicle. We understand how frustrating it must be to face unexpected costs and inconvenience as a result. This is not the standard of accuracy or transparency we strive to provide. We appreciate you bringing this to our attention and would welcome the opportunity to investigate further and discuss your concerns. Please contact us directly so we can look into the matter and work towards a resolution.
The customer service was marvelous and…
The customer service was marvelous and very informative.
2 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful review! We're delighted to hear that you found our customer service both informative and marvellous. Providing clear guidance and a great experience for our customers is always our goal, so it's fantastic to know we delivered on that for you. We truly appreciate your feedback and look forward to welcoming you again in the future.
Great experience buying new car
Great experience with buying our new car from Alex at Sandown Newbury. Alex was helpful and patient as we were between the Omoda 5 and the Chery Tigga 4. We took both cars out for a test drive and decided upon the Omoda 5, only due to boot space.
The car arrived on time and was ready to collect the date we requested.
The car is excellent. I travel to Southampton for work and have got 58.7mph, am really pleased as my old car was 2 years old and I was getting this mileage. I didn't expect to get a good mph for a while.
Only downside really is app is not ready for the hybrid but have been assured it is in process.
Everyone at Sandown Newbury are really friendly and helpful.
We are really pleased with the car.
1 septembre 2026
Réponse de Sandown Group
Thank you for your fantastic review! We're delighted to hear that Alex provided such a helpful and patient experience while you explored both the OMODA 5 and Chery Tiggo 4. It's great to know the test drives helped you make the right choice and that the OMODA 5 is already proving to be an excellent fit for your needs.
We're also pleased that your car arrived on time and was ready for collection as requested. Hearing that you're achieving such impressive fuel economy on your journeys to Southampton is wonderful, and it's fantastic that the car has exceeded your expectations from the outset.
Thank you as well for your feedback regarding the app. We appreciate your patience while hybrid functionality is being developed and are glad the team could keep you informed.
On behalf of Alex and everyone at Sandown Newbury, thank you for choosing us. We wish you many happy and enjoyable miles in your new OMODA 5! 🚗
Great service
3 septembre 2026
Réponse de Sandown Group
Thank you for your review! We're delighted to hear that you received great service from our team. Providing an excellent experience for our customers is always our priority, and it's wonderful to know we met your expectations. We appreciate your feedback and look forward to welcoming you again in the future. ✨
An Excellent Experience, not Forgetting the "Unveiling Ceremony".
The Sales Staff were extremely helpful and in particular my thanks to Elaine Fountain who executed the purchase process of my new GLC 300 Mercedes Benz faultlessly. In addition I would also thank Paul Garner for his intervention in the negotiations for a trade-in price for my GLC 300 that secured a fair part exchange deal.
3 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful review. We are delighted to hear that you had an excellent experience with us and that you enjoyed the special unveiling ceremony of your new GLC 300.
Elaine will be thrilled to receive your kind feedback. We're pleased to know she guided you through the purchase process so smoothly and professionally. We would al
Providing transparent, customer focused service is something we pride ourselves on.
We truly appreciate your trust in Sandown Guildford and wish you many happy miles in your new Mercedes-Benz GLC 300. Enjoy every journey! 🚗
Lovely new car
Lovely new car - really enjoying driving it- and Bea was great to deal with, very knowledgeable and patient.
3 septembre 2026
Réponse de Sandown Group
Thank you for your lovely review! We're delighted to hear you're enjoying your new car. Bea will be thrilled to know that her knowledge, patience, and support helped make your experience such a positive one. We truly appreciate your feedback and wish you many happy and enjoyable miles ahead. Thank you for choosing Sandown.
Awesome experience
Awesome experience! Robbie was wonderful—he explained every detail about the car and handled the entire process in advance, so everything was ready before delivery
31 août 2026
Réponse de Sandown Group
Thank you for your fantastic review! We're delighted to hear you had an awesome experience with us. Robbie will be thrilled to know his knowledge and attention to detail made such a positive impact. It's great to hear he was able to prepare everything in advance, ensuring a smooth and seamless delivery process for you. We truly appreciate your feedback and wish you many happy miles in your new car. Enjoy the drive! 🚗
Réponse de Sandown Group
Thank you for your review. We're delighted to hear that everything was carried out as promised and that Luke was so helpful throughout your experience. We really appreciate your feedback and will be sure to pass your kind comments on to him. Enjoy your car, and we look forward to welcoming you again in the future. 🚗
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