Santinni Avis 

Ordered a coat and head band. Paid 783euro. Coat was meant to be size 10 to 12 but a Medium arrived which was flowing on me. Its huge. To make matters worse I had to pay 283euro in order for DHL to release it. I thought this was factored into the original price as I've bought from UK before without this huge charge. While the coat is excellent quality it was just something I knew I wouldn't get the wear out of. If I was taller it would ve been fab. Order small as Medium and would be more suited to a size 14 to 16. However Vivian kept me updated on my return and refunded me same day. Customer service very good.

Santinni London is my new place to get all my coats, jackets and earrings from.

I have placed a few orders in the last month and I am exceptionally pleased with all the luxurious items.

My new "gene" coat arrived last week and is just so beautiful, I am in love !!!! it has absolutely gorgeous sparkly snowflake buttons which are so pretty. At Santinni every item is designed to last, which Is why I am drawn to their items even more. ( I am happy to pay a little extra for a quality item that lasts)
The quality is impeccable and the designs are exquisite. Customer service is outstanding , (a special thanks to Vivian). I recommend becoming a VIP as this gives many more benefits! Full stars to SANTINNI London !!!! I am so overjoyed with my new sparkly earrings also, beautiful and sparkly!!!!

Bought a coat last year for my wife and she was over the moon. I also bought a dress and coat for my daughter this year as a birthday gift. They are both chuffed which is great for me! The customer service was fantastic, and delivery was done by DHL Express I think within 3 days of ordering. Very happy with the whole experience!

I love Santinni !
My last purchase is a stunning dress.
I felt like a star wearing it !
For the quality and materials they use , i would say the price is very reasonable .
My new favourite brand !
Thank you

If I could give this company zero stars I would. Shipped a faulty coat (one of the arm holes was sewn shut). Refused to refund $300 worth of custom fees. On return sent another coat claiming they would cover the costs of customs second time around. After being out of pocket $300 I wanted a refund. Refused refund and sent another coat in the post without confirming with me. When I asked dhl to block the shipment and send it back said that I should also pay their customs fees upon returning the product. Terrible customer service. Would never order from them again.

Absolutely in love with my new Santinni coat. I contacted customer service to ask for a button change and Vivian was so lovely with helping me out. Also the packaging my order arrived in is amazing (a big pink box and a handwritten card). Such a pleasant experience. I will definitely order again at Santinni.

Just bought a coat. So happy about the quality and the packaging was super cute. Can’t wait to buy more!

I have just arrived from my daughter's wedding. I have Santinni to thank for my outfit. It was the next talked about dress apart from my daughter's dress of course. The dress was everything it said it would be and more. The fabric and tailoring was of the highest standards and Santini is my go to designer from here on. When using Wolf and Badger try and check if your designer is British or foreign, this will determine how quickly you get your item.

Also, measure your bust, waist etc to make sure you have the right size to avoid delay and returns. Santinni saved my behind and that's not even an overstatement. Thank you Santinni.

I must begin by sharing that the experience I had of visiting the flagship store in London was lovely. However, I requested to make a return within a 28 day period, which is the policy that most companies provide. This request was declined and I was told that I could have made a return within a 14 day window. After making such a pricey purchase I was disappointed in the customer service and lack of goodwill to extend the return policy by an extra week. I wish the company were more understanding and gracious of the fact that ‘life happens’. A 28 day return policy seems much more reasonable and is in line with that of most brands. My coat remained unworn with all spare buttons and original labelling intact.

I was disappointed at the shipping time and costumer service but they just shipped my coat today (thank you) so I’m editing my review to reflect that. I can’t wait to see it. If all goes well, I have about four other coats I’m interested in and they look like they make great gifts!

Update: My coat just arrived and it’s perfect! It came in a box with a hand written note. The coat is amazing, made and packaged with care. I was worried that this brand was all hype but after receiving it I see that I ordered a luxury piece and I will definitely be purchasing more!
I changed my rating because the product met, if not exceeded my expectations! I would give five starts if it was easier to get in touch with customer service

Clarice, THANK YOU! for being so helpful and for the delivery code. It's nice when you come across someone who is willing to but the customer first.
Looking forward to getting my order (hopefully in a nice box).
I'll await delivery but hopefully will recommend Santinni to friends and family.

I ordered a coat which was supposed to be shipped within 5-9 working days. After 13 working days I have not heard anything about my order. I have tried to contact them via e-mail, phone and Facebook to get information about the order but have not recieved any reply. When ordering something at that price, I at least expect to be informed if the order is late, and to be able to get in contact with customer service!

These coats are an absolute dream. Of course they‘re not quite cheap, but you really do get what you pay for. I think I‘ll wear both my coats for as long as they don‘t fall apart which, judging how the one I‘ve worn like crazy last year still looks brand new, won‘t be any time soon! Also, they have the loveliest, fastest and kindest customer service ever — Clarice, if you read this, you really are amazing!

Beautiful vintage coats, wonderful customer service. Only downside: you get your very expensive coat in a black aliexpress bag while influencers online receive a pretty luxurious pink box.

I'd definitely order again!

Edit: I've been informed by the team that all orders now come in a lovely pink bag. This company really cares about their customers feedback and it shows!