SAS Travel Wallet Avis 17

Waited for over 2 years to receive a physical card…and still nothing despite my account stating I have 2 physical cards awaiting activation. I’ve written 2 - 4 reminders to the company but always receive the same boilerplate reply; they’re having “manufacturing problems”. Scr*w this company - especially after reading the reviews here. How can I trust my money to a company that administers its product so poorly. Today I give up.

It has been over 2 months since we asked for a transfer of our funds to a bank account. So far nothing has happened. We have had extensive mail contacts with the support team, which has lead to absolutely nothing. Neo explanation, no timeline for when the money will be transferred, nothing. Just some excuses that finance department have a heave workload at the moment. Customer support claims that they have escalated the issue to supervisors at finance, but nothings come out of that. Waiting for update from more than 2 weeks.
Now customer support gives us the silent treatment, not answering our e-mails.
This is the worst company I have dealt with ever. I have been a loyal customer since 2015 and now this crap from them.

Really terrible. Watch out for random fees if you do not use your account for a while. Obviously they tuck it away in the small print. What's worse is the total lack of customer support. No number to ring. The two-factor authentication on their website does not work in the UK which means it is impossible to get your money transferred to a UK bank. They are closing down their operation in UK (probably because they are so crap).

Stuck for 58 hours in sweeden. Thank you for absolutely nothing. We tried to contact you guys multiple times - with the same answer. That we have to wait further instructions. Last time ever considering using your service.

I have found this company difficult to deal with. I wanted a card to use abroad without paying fees all the time via my bank. It took months to set up - always seemed to be my fault though eventually they apologised - and now at find it impossible to get my address changed although I uploaded the documents as requested a couple of months ago. A good idea in principle, I thought its association with SAS would mean good service and reliability but it has turned out to be the opposite.

Very poor service. First of all you earn so few points when spending money. Then problems in using the card to pay in stores and when I call them they can only say that it seems there is no problem with the card. Then I tried to transfer money to the card by trustly and some issues appeared. They said it would take up to two weeks before the transaction function will work again. It's really not a good service when you need to transfer money now 😡. Being a loyal member for many years I'm now on my way to unsubscribe the service as it only gives me problems.

Awful custom service, many delays and excuses without solving the problem, really looks like a scam

Lots of errors through out the website and the app. Error when trying to log in, error when trying to load money, error in the verification prosess etc. Useless and awful customer support! They used FIVE MONTHS to fix my issue!!! They offered some extra bonus points as a compensation, but never actually gave me the points(!!!) Just empty promises that "points will be transfered soon". Now it's been 5 months and still no points. It's a total bull***t company!

I found the setup useless and only entered into this due the association to SAS and SAS Eurobonus. I now firmly believe that the company is a scam site or at least unethically run setup only surviving on being associated with the SAS brand. Customer service is non-existing. I have been trying for four months to get a overview of my account and the extreme fees they have deducted from the account. Poor explanations, ‘technical problems’, delays in response are main tactics and very similiar to a scam setup. I have informed SAS on mail/facebook on the matter but they are reluctant to help.

After being a loyal customer for a long period of time, they suddenly blocked my account. After contacting them multiple times in half a year, I finally got in contact with them by commenting their Instagram photo. Finally they sent me a form toget my funds refunded. After providing them with the filled out form, I haven't heard anything back.

Customer service is non existent at this company. I feel like being treated like poop after being a loyal customer at both SAS Travel Wallet and SAS for many years.

Akta er, sätter ni in pengar där så behåller dom pengarna. Supporten svarar inte längre och dom har börjat köra med att man är tvungen att växla innan och då är kursen dåligare än den vanliga bankens växelkurs. Dessutom betalar dom inte ut dom lovade SAS poängen!!!

Mine penge er stille og roligt spist op af gebyrer. Har igennem de sidste par måneder forsøgt at lukke kontoen og overføre det resterende beløb til min bankkonto. Dette er ikke lykkes endnu. Håbløs support ekstrem lang responstid. DK supportnummeret er enten svensk- eller engelsktalende. Forstår ikke SAS vil ligge navn til dette.

Varning!!
Jag fyllde på mitt kort med 25000kr för jag skulle köpa en säng, då spärrades mitt kort (innan jag ens använt kortet). Spärrningen hänvisade till att det var en säkerhetsåtgärd och att jag skulle låsa upp kortet via mail: men inget mail hade kommit! Varken i papperskorg etc.
Där står jag med ett kort som är fyllt med 27000kr (det var laddat med 2000kr sen innan) som jag inte kunde komma åt.
Jag har ringt de ca 30 gånger och varje gång så säger de ”Vi har tekniska problem prova senare”. Detta startade för tre dagar sedan. Ingen svarar i telefon, jag har 27000kr som jag inte kan komma till. Sämsta jag varit med om.

Set up TW to try a new currency card, rather then my own bank card whilst aboard.
I have uploaded my documents, waited more then 2 weeks and have tried contacting them to see when the issue will be resolved so that I can load money into a card to order an actual card or use my virtual one.
Still haven’t heard anything, despite sending numerous emails to find out if the issue has been sorted! Looking at closing the account which I have not yet even been able to use due lack of communication from the customer services!

It is without a doubt the worst of the top-up cards in circulation. So idiotic in fact, then when you think you have done yourself a favour, loaded the card with say SEK and converted them to EUR to use abroad and prioritised that currency in the false hope that you will be charged in EUR, when you eventually come to withdraw money from an ATM like I did, the card will still be detected in SEK, the EUR amount will be converted to SEK and back to EUR + ATM withdrawal fees will apply no matter what SAS Travel Wallet say and a withdrawal of 200Eur will cost you…41 Eur in rates and fees. And don’t expect any help from the equally idiotic customer service whose leeching salaries you would have been paying for. That is not to mention their terrible exchange rates. You have been warned!

Bad exchange rates. Terrible difficulties closing my account. Not very efficient customer service.