Savaari Car Rentals Avis 137

If horrible had a second meaning ,it would be sawaari.com
Sunday- 22nd August 2021
We had booked for a car rental by sawaari.com mumbai to Karjat for a staycation at 6 30am. We were promised by sawaari- a sedan car for the entire day.
Now comes the morning wherein we call sawaari for the cab awaiting with our luggage at 6 15am. The executive shamelessly says there's no cab available and you'll have to take a bigger car (SUV) even if it is only for 4 people. We were in state of shock and extreme anger and said we need the car you promised and asap. He then hangs up saying let me check in a minute.1 n half hr passes by with more than 30 calls from our side but sawaari kept our calls on holds and kept disconnecting . Until 8 30am we get a call saying that we're sorry but can we cancel your booking. We had booked for our resort wherein we had to check in at 9am and everything went to waste and ended up spoiling our Sunday not to mention the loss we faced with our bookings.
I highly advice my fellow travellers to refrain from booking with sawaari(mumbai). They are Highly unprofessional, disrespectful and provide ridiculous services. They will shamelessly spoil your day by saying no cabs available and will leave you hanging.Not to mention you'll spoil your weekends and bookings.

A TOTAL RIP-OFF. Complete and utter crap. Most "customer care executives" are witless nincompoops incapable of logic, common sense or knowledge of the work they are supposed to be doing. Hire some capable people who could use their wits or the darned computer or better yet, close this farce of a rental agency down.

I called Savaari Car rentals and mentioned my specific situation which was to visit the city and then get dropped off at the airport. The person from Savaari Car Rentals who was on the phone with me, assured me that a local taxi would work for this and made the reservation for me. I make a 25% advance payment. The cab driver picks us up the next day and tells us that he can't drive us to the airport and asks us to the agency. I have another "customer care executive" on the phone who tells me it's completely possible, there shouldn't be any issues with an airport drop-off. One hour later, I am told to pay 150% of the price of the trip if I want to be taken to the airport, when I refused, they said airport drop offs aren't allowed with the local cabs even though I had talked to two of their officers and they had previously assured me it was possible. The entire company is made up of dirty liars, cheats and in general an under qualified staff.

If you want to risk your precious life only select SAVAARI. They DO NOT provide professional drivers, the driver was sleeping while driving on Express Highways. From both the sides cars was going at blazing speed of 120-130 Km and my car waving between lanes. Just imagine !!

Even after this driver didn't felt the guilt and he spoked so rudely to us threw my luggage in the car and pushed my wife and said "Luggage nai milega pehle paise do". Soon a harassment police case will be filed against driver.

I booked a AC car and later the driver told AC is not working. We travelled 500 Kms with a hot Blower. Still I haven't mentioned about the extra charges and all.

Savaari Mr. Prakhar and Driver (Rohit) both are greedy, they just try to take money from you in many reasons.

Mr. Prakhar from Savaari didn't helped us in any aspects. He just gave a fake commitments. He was on call with during the entire scene. I've the recordings. He did nothing.

This is for Savaari CEO, first be sensitive and train your team and bring some professional driver instead of 'inhuman' jokers. Still Savaari is immature to do deal with Taxi business. First learn the business ethics and ethics and then do the business.

Simply ignore Savaari, they will ruin/risk your enjoyable trip.

Drivers and Saavari team cheats, they have taken advance payments and the drivers will not turn up and they pull their pants down in the last moment do not book from here.

Please be careful!!

We had booked Savaari for a 5-day trip from Gurgaon to Nainital, Almora and then back to Gurgaon. We thought we were taking a service from a very big organization and hence, quality would be assured (as your customer service call keeps highlighting). The trip was from 24th to 28th Dec!
1. The driver's details a day before were shared with us and we called the driver 5 times in the evening before to confirm. No response. Next day morning, same situation. We had to call customer care and they connected us with the driver. He just didn't bother to take our call.
3. When he reached, we went down only to find the most broken-down car ever. It was a Swift Dzire. For 13k this was not something I was expecting. Driver's name was Sudhir Daima. Throughout he drove very rashly. We kept telling him to drive carefully but he wouldn’t listen.
5. When we reached the hills, we realized the car's 2nd gear isn't working! Every time the car slowed down at each turn (the Himalayan range has a fair few), he would raise it to the 3rd gear at full speed. Upon reaching we told him to get the car checked and even paid him 2k to do the same. This led us to both my husband and I to fall sick due to motion sickness.
6. Two days later, we left for Almora and on the way we understood, the driver will drive like we were in the F1 races. If anything, we know that the hills are where you need to be the most disciplined driver. But well, overtaking randomly, increasing the speed where it shouldn't be done is no biggie for Sudhir. So well, this led to us getting another bout of motion sickness.
7. On our way from Almora, my husband put in the location on the maps and we thought best to sleep given the way he drives. After a good 2 hours, we woke up to find he had gone from Almora to almost Pithoragarh which is in the opposite direction by 25 km. In the hills, even 1km detour is a good 10min delay. We basically spent 2 hours coming back and then moving back to Nainital. To make up for the time, he was back to rash driving. Thing is, in the hills, you cannot drive fast to cover distance - the terrain just doesn't allow. But can you really explain this to Mr. Sudhir?
8. The last and possibly the best part of our experience was our way back from Nainital to Gurgaon. No one can stop Sudhir and he was driving at crazy speed somewhere before Moradabad. I was listening to music with my husband's earpods and sitting right behind the driver seat. I noticed the car moving towards what seemed like a stationery car and I was thinking he would brake. But he went at full speed and rammed into the car. Agree my reflexes didn't react immediately (because you don't really expect a person to go ram into a stagnant car) and my face hit the headrest of the driver's seat. Well, now it is swollen and has a massive bruise. I am getting a CT scan done to know if I have any internal injuries or not. Not that I expect Savaari to do anything about it. Because when the incident happened and we called up your customer care they said, wait with the car for the car to be fixed. In the middle of nowhere India we will wait for 4hours. We persuaded a nearby village mechanic to arrange for a car - all Savaari said is that, whatever the additional cost, they would cover. Thankfully, to the good graces of the people there we got a cab and made our way back home.
We don't care about the money. The point is you just lost a customer and possibly many more as I will make sure this goes every freaking place (I took a good 30min to draft my experience for you, I intend to use it very well). Why would any customer come to you? For your service? You are not doing that. The cars are not quality checked, the assigned drivers have no sense of safe driving. Also leaving your customer at the mercy of people in a strange unknown place where we have no assurance of security or help. Your customer service didn't even note down the cab number of the cab that the locals helped us to arrange. Zero customer safety!

I have booked cab for my parents ( senior citizens), for their comfort from pilibhit to faridbad. The driver has picked up the longest root rather than the shortest just to save the toll taxes ( which was already included in fare charges). The time taken for this distance should be of 5 hours and he took 9 hours. My parents suffered a lot, never book cab from sawari.

Beware before booking savaari car rentals

Dt 24-11-2020. Today I will urge everyone to be aware before using. I am a regular savaari customer but my todays experience was horrible. I booked a car with advance payment. I received car detail on time and called driver an hour before journey and informed him my destination over phone. At scheduled time I started my journey suddenly after almost 30 mns of drive in middle of road driver named Chandan, 8820588904, WB-04-G-4479. Switched off the car ac and stopped the car as said its outstation and he will not go. We was abused and was forced to get off the car. Surprisingly somebody from savaari company called me said either I have to upgrade my billing which is twice the fare they showed while booking or have to release the car rite their. And we was forced to get off in highway with family. Unprofessional and cheaters is the words suits for this cab provider. I urge everybody please be careful enough before you book your ride. On top of that whenever I tried to reach savaari customer care after listening my contact no they disconnected calls several times. Thanks to a ola driver who helped us to get a car nearby... horrible service by savaari team. Very disappointed...

We used this service on 21st February 19 for two days from Delhi airport to Agra and then from Agra to Patiala. Our driver was Surinder. He drove the car beautifully and smoothly. We were worried of the driving in India but he was very good. He picked us up on time and helped us to find a tour guide to take us around in Agra to see Taj Mahal and fort. He charged us for the petrol which I wasn’t sure whether it was included in our price but we paid as this is what we normally do in Uk. We were very happy with Surinder our driver.
Thanks 😊

Worst ever services .Don't even think about booking.Should be closed soon

The car was good and so was the driver Mr Manoj. What I want to ask is this :
I asked for a pick up from the airport at 1145 and I was with the driver at 1144. I was on time, then why do I have to pay for the airport parking ? I would be willing to pay if I am late. Why should I pay for being on time.
How can I incur charges before my appointed hire time ?

The customer service reps are bunch of cheats. They dont provide all the information required. I booked a one way trip and at the end of the trip was charged return charges too. had to pay an extra Rs1600.00. Couldnt argue as customer care wont listen. when I asked to speak to a supervisor, the customer care guy refused to transfer. Worst company to deal with.

Bad experience... Don't go for it.

Had I read these reviews last year, I wouldn't have booked airport hotel transfer with them. On arrival at the airport, telephoned the driver, he seemed asleep, and after telling him that we were at the airport, he put the phone down. Then he was unavailable on the phone. The office had answer machine telling us the office hours. We then hired a prepaid taxi from the airport, and then get a call from the driver once we have reached the hotel.

Improve the customer experience. There should be fixed charge from point A to B in case if it is a Airport pick up from Ahmedabad to Vadodara. Like the other service providers are doing it. As it is un- welcoming when the driver ask you money. In this case driver asked extra money for night allowance which was already paid in advance. This was enough to loose trust. This was settled after calling the customer service. I also eventually end up paying Rs 10/km for any km above 111Kms. On the internet e- map traking & google showed as 119 Kms from the point of pick up to the point of drop for the route taken by Savaari car. However car odometer showed 125kms. I paid extra Rs 140 for the extra Kms over 111Kms which is pain after hiring a taxi and making payment in advance. Also, I paid toll tax as extra although it was mentioned in the terms and conditions. Overall, I was disappointed as it was not a professional service as Savaari claimed over the internet.

very very unprofessional company
after payment they cancelled my booking, they sent me refund e mail.
when i booked with new transport company they sent me e mail they re-booked and processed the payment from my credit card without my concern.

this is criminal act
we aware and do not book with them

We are a family of 6 adults and 1 five year old kid. When we ask for a cab, we say 6(passengers)+1(driver), assuming that the kid will be on any of our laps. We had asked for an Innova and they sent a car that had 2 bucket seats in the middle. According to us, 1 person will sit at the front, next to the driver, 3 in the middle and 2 at the back. So we wanted a car with a continuous middle seat. Savaari did not even acknowledge that, they insisted that 3 people always sit at the back. We had senior citizens in our group and it got extremely uncomfortable for us throughout the trip from Delhi to Mussoorie, and back!

We let that slide. The driver was ridiculously rude and did not listen to us at all. It was as if he was the decision-maker on where to stop and what to do! Extremely annoying.

At the end of our trip, the driver demanded extra money(inspite of us having given him his daily allowance, he expected extra allowance for food and tea) and started fighting a lot! All the fun of our trip was lost due to this terrible experience with Savaari and especially the most-rude driver ever!

Booked a Cab for Nashik an return travel from Pune on savaari.com. The cab was shabby. Since it was a day trip, i got a call saying if i reach Pune post 2AM I'll have to pay extra. However we started at 10PM and The cab stopped at 11.24 PM for Ice cream, tea and smoke by driver. I caaled customer care and driver lied them hi is having dinner. I asked before starting the trip to driver to have food with us but he denied saying he will feel sleepy. All of a sudden after 1.5 hrs cab got stopped and then started at11.57 PM. Then it took hault at petrol pump by driver for fuel filling and took almost 15 mins to start the trip. Nashik Pune distance is 220KM. We started at 10 and reached at 2.57AM. So it took 5 hrs to reach pune. Cab driver was also driving with a speed of 40-50KMPH to make trip late and make money. This was unexpected and he was sleepy duribg the trip, was spitting throughout on roadside, AC was not on. He was asking to close window as it was opened by us since AC was not on. Neither he was keeping AC on nor was allowing us to open window.

This is sheer cheating with customers and such an un professional behaviour forced me to bear with cab driver and also to pay additional Rs1000 for the intentional delay of trip at the speed of 40-50 KMPH. Ideally with a speed of 60KMPH it takes 4 hours to reach. I travel frequently on this route and had not took more then 4 hrs ever.

It was shocking. Will never plan via Savaari in future. I need my Rs 1000 back as you guys cheated during travel.

Mohit Shrivastava
7798738844

First time booking with savaari.com. Booked it through online & payed the initial amount of rs500. Got the confirmation no. And next day they cancelled the booking saying they didn’t received any money. I have proof of my money being debited from ICICI bank

Absolutely pathetic . Please never book through this company . I was booked to travel from Chandigarh to Delhi and paid advance . I called an hour before the departure time and was informed that no cab is available. They promised to refund my deposit . I gad no option but to travel by bus . Please do not trust this company for your travel needs