Scamp & Dude Avis 502

Absolutely in love with clothes !! Quality is outstanding!! Also Customer Service a specially Holly !! It’s been so helpful and understanding through all my queries !! You really forget that there is still kind people in this world !! Can’t recommend clothes and Customer service enough !! Try for yourself !! 💖💖

Yesterday I visited the Marlow store with 3 friends . The ladies at the Marlow store are absolutely wonderful . So friendly , so helpful , all looking gorgeous too .
I was unwell later in the day and they helped me so much and were so kind and caring . I want to thank you all for your kindness and I can honestly say this is the best place to go . I am looking forward to my next visit already xxx thank you so much for making the day so special .

Fantastic customer service. Resolved an issue with delivery quickly and without any fuss, to make sure I received my order in time to wear for a family event. Really pleased with the quality and fit of the shirt and shorts. Thank you scamp and dude. 😊

I had to contact customer services today regarding my delivery. I was very worried that it was not only missing but the contents were valuable. Holly couldn’t have been more reassuring and helpful with actioning the next steps instantly. By the time I had signed the paperwork and scanned it back to her, she was already setting up a repeat order for me, with the confirmation coming through whilst on the phone.
What phenomenal customer service support from an independent company with great ethics.
The clothes are beautifully designed and made with a point of difference from the big high street chains. The patterns and fabrics always get noticed along with the trademark lightening bolt. Undeniable quality and definitely worth the little bit extra.

I had a couple of issues with a recent order (have been ordering from S & D for a number of years & these are very rare). I contacted customer services & got a very prompt response -within a day, I received my missing items & was also advised on how to return an unexpected item to them (with no fee). Really impressed & very grateful to Debs at customer service for all of her help!

Absolutely wonderful experience in Marlow store. Cat and Gemma could not do enough for us. Such lovely, kind, helpful ladies. All stores should take a leaf out of the Scamp & Dude book, they went above and beyond. Both ladies deserve a big pay rise Jo!

Great selection of clothes,lovely and colourful

I ordered 2 dresses same size but one was too big . I called Holly in customer services who was absolutely brilliant. A smaller size arrived within 24 hours ready for an event . Love their fabrics and designs. Couldn’t ask for better customer service or dresses🥰 thank you especially Holly👏

Bought a super scarf for my wife’s birthday, Evri messed up delivery and were not helpful at all, exactly the opposite of the fantastic staff at Scamp & Dude who reassured me, took control and sorted everything, this was all happening very late on the day before my wife’s birthday, Scamp & Dude acted so professionally and promptly that the scarf still arrived on her birthday…. She loved it!!!!! Fantastic product and outstanding customer service, can’t recommend highly enough
Many thanks
Bob

So happy with everything I ordered until now. I get a lot of compliments on my trench coat and I feel so much more energetic when I wear it, I love it!
Not to mention the customer service which is also more than great! Thank you!

I booked the Bolt Room for a friend and I and had a great couple of hours at the store. The bubbles were lovely thank you!
We had a fabulous time. Danni, Zoe and Debbie were fantastic help.
We spent a fortune and enjoyed every minute! Love the brand.

Popped into the Brighton store a few times, lovely store except the last couple times a lady who works on the shop floor with black hair has made me feel quite uncomfortable as I feel like she has given me strange looks and it comes across as quite judgemental and she comes across as quite unapproachable, I understand people have bad days and jobs in retail can be tiring at times but all the other employees have been smiling and are always happy to help.

I ordered a pair of Wide Leg Trousers, and had issues with delivery. This was completely my fault, I contacted Scamp & Dude regarding this. Holly dealt with the query quickly, she was amazing! Holly sorted everything out promptly, and was so helpful and polite. The replacement Trousers arrived the next day, and are stunning! Thanks Holly I’d give you more than five stars!

I love Scamp&Dude clothes, but I really like their Customer Services team, who are always so helpful and ready to assist their customers with with any issues that arise. Thanks

Excellent quality items, fab ethos for the company. Fantastic customer service. I have been buying from this company for a few years ever since my Cancer diagnosis and I was presented a freebie scarf during chemo treatment. I buy scarves to support others but also as the quality of the other clothes are so lovely. This is the first time I have had to send something back as the cardboard label did not match the size on the garment. I was having issues with the return postage wise and contacter services who were extremely helpful and friendly, making the return process for me much simpler. Honestly to have a company that puts this much thought into their customer service these days is rare. Thankyou Jo and the scamp and dude team for all your hard work and your beautiful clothes.

This company is just fantastic. Great ethics and wonderful clothing.
If there is ever an issue the customer service is second to none, be it on line or I store.
I had to contact them online after a small tear in the seam appear and they were so helpful, providing a returns label and sending a replacement out asap.
Totally fabulous

Was looking forward to my birthday shopping trip and was greeted at the Brighton store by a lovely smiling Emma and invited to have a glass of fizz while I browsed. You can't really start a shopping spree better than that, can you?! Ange, Carly and Ria were also fabulously helpful, finding me ideas to try, checking for my size if it wasn't on the rail, and seeking out newness, as well as looking after my purchases for me while I went to the theatre for my birthday treat! 🎂 Thank you all so much ❤️ ⚡️

Brilliant customer service in the Brighton store. Angie was so patient and helpful. They always have lots of other sizes in the stockroom!

The clothes are fabulous as usual but the customer service from Holly was also amazing! Holly fixed a problem with the delivery address on my parcel and kept me up to date every step of the way, ensuring that I received my goodies. . Thank you Holly 🙏

I have used scamp and dudes customer service a couple of times and they have been absolutely superb - efficient and polite - would totally recommend