I contacted regarding a replacement order since I never received my original. I was advised on the 20th July that a replacement would be sent which I would receive within 48hrs, however I didn't. So w... Voir plus
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Lisez les avis des autres
The items are definitely genuine and you get some great savings on higher end perfume. However over the last few days I have noticed that the prices in some cases have more than doubled and others by... Voir plus
It was my first time purchasing from you. My order came very quickly and I was kept upto date with emails as regarding delivery. Will definitely use you again.
Never ordered before but they were quick and the perfume was original as said box was battered but didn't matter because that's why they are so reasonable. Will buy again
À propos de l'entreprise
Écrit par l'entreprise
Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.
Coordonnées de contact
Fragrance quarters, Trafford Park, Manchester, M17 1LE, Manchester, Royaume-Uni
- 0161 541 8000
- CustomerService@scent-outlet.com
- www.scent-outlet.com
Your backstage pass to Fragrance
4,2
Bien
339 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 21 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Hey great fast delivery,everything I…
Hey great fast delivery,everything I ordered came,the boxes weren't to bad ,I will definitely be buying again from scent outlet,a fraction of the price,who needs the box anyway.very happy customer 😁😁
30 novembre 2025
Réponse de Scent Outlet
Hi Joanne,
What a brilliant review, thank you! We’re so glad everything arrived quickly and the box damage wasn’t an issue for you.
Our customers love saving money on genuine fragrances by choosing our damaged-box range, and it’s great to hear you do too.
Thanks again, we’d be delighted to serve you next time. 😄
Warm wishes,
Customer Care Team
Réponse de Scent Outlet
Hi Stephen,
Thank you for the excellent 5-star feedback. We’re thrilled you enjoyed the great pricing and fast delivery, two things we work hard to get right.
Really appreciate the recommendation!
Warm regards,
Scent Outlet Team
Great company brilliant prices
Brilliant prices and products received in excellent condition…..quick delivery would definitely recommend
29 novembre 2025
Réponse de Scent Outlet
Hi Kerrie,
Thank you for the brilliant review. We’re so pleased your products arrived in excellent condition and that delivery was nice and quick.
Your recommendation means a lot, thank you for choosing Scent Outlet!
Warmest wishes,
Customer Care Team
Brilliant prices fast delivery worth…
Brilliant prices fast delivery worth every pound
29 novembre 2025
Réponse de Scent Outlet
Hi Marie,
Thank you for the wonderful 5-star review, we’re delighted you found great value and fast delivery.
Appreciate your support and hope to look after your next order soon.
Warm regards,
Scent Outlet Team
Réponse de Scent Outlet
Hi Jonathan,
Thanks for the great review, we’re really glad you enjoyed the fast delivery and the bargain prices.
Look forward to helping with your next order!
Best wishes,
Scent Outlet Customer Care
What a find
Checked out scent outlet after reading about it. Will never buy perfume from anywhere else again. Managed to buy all my Christmas presents for a fraction of price from the high street or other online retailers. Even got some stocking fillers for my teenage granddaughter from the cosmetic section
29 novembre 2025
Réponse de Scent Outlet
Hi Julie,
What a fantastic review, thank you! We’re delighted you discovered Scent Outlet and managed to pick up all your Christmas gifts at a fraction of the usual price.
So glad the beauty section helped with stocking fillers too. Really appreciate you choosing us and hope we’ll be your go-to for future gifts as well.
Warmest wishes,
Customer Care Team
Very damaged item delivered
Very damaged item delivered. Outer packaging in perfect condition so it was packed damaged. When I emailed with photos was told I could return it but I would have to pay for the return! Appalling customer service.
5 décembre 2025
Avis spontané
Réponse de Scent Outlet
Hi Kim,
We’re really sorry to hear you were disappointed with the condition of the item you received, we completely understand how frustrating that feels.
Just to clarify for you: the products on our damaged-box range are reduced in price because the outer packaging can arrive with significant wear, and this is stated clearly on the product page and in the item title. The fragrance inside is always 100% genuine and unused, but the box can sometimes look heavily marked.
Regarding returns: if an item arrives different from what was advertised, or unusable, we cover the return. If the box damage is as described in the listing, the return falls under our standard returns policy.
That said, we never want a customer left unhappy. If you email us again at customerservice@scent-outlet.com
with your order number, we’ll review the photos and make sure the correct outcome is applied.
Thank you for raising this, we’re always working to improve clarity and service.
Warm regards,
Customer Care Team
Scent Outlet
Réponse de Scent Outlet
Hi Margaret,
Thank you for the brilliant 5-star review. We’re so pleased you found your favourite perfume at a great price, and that it arrived so quickly!
Really appreciate you choosing Scent Outlet.
Warm wishes,
Customer Care Team
Item arrived damaged - Customer Service Not Helpful
Item arrived damaged - the whole packaging, the gift set and the item. Trying to get in touch with customer care isn't easy - I emailed saying it was damaged and they asked the question back to me and then closed down the ticket. Very Dissappointing as a first time customer.
4 décembre 2025
Avis spontané
Réponse de Scent Outlet
Hi Jo,
We’re really sorry that your first experience with us has been a disappointing one, receiving a damaged gift set and then struggling to get clear support is absolutely not the standard we aim for. You should have been helped properly the first time.
Our team usually asks follow-up questions so we can investigate and replace or refund an item quickly, but your ticket shouldn’t have been closed before your issue was resolved, and we apologise for that.
We genuinely want to put this right for you. Please email us again at customerservice@scent-outlet.com
with your order number and photos of the damage, and we will prioritise this to either replace the item or issue a refund, whichever you prefer.
Thank you for bringing this to our attention, and we hope we get the chance to show you the level of service we’re known for.
Warm regards,
Customer Care Team
Scent Outlet
Réponse de Scent Outlet
Hi Charles,
Thanks so much for the great review, really glad your order arrived quickly and the fragrance smells perfect. Our damaged-box option is a brilliant way to get genuine perfumes for less, so it’s great to hear it worked well for you.
Appreciate your support and hope to look after your next order soon!
Warmest wishes,
Customer Care Team
Scent Outlet
BUY FROM AGAIN . All as described and a really good…
All as described and a really good price. Quick delivery as well.
28 novembre 2025
Réponse de Scent Outlet
Thank you so much for the great review, we’re really glad everything arrived exactly as described and at a price you were happy with. Fast delivery and genuine discounted fragrances are what we aim for at Scent Outlet, so it’s brilliant to hear that came through for you.
We really appreciate your support and look forward to helping you again soon.
Warmest wishes,
Scent Outlet Customer Care
All the scents arrived in good…
All the scents arrived in good condition. Good site for reasonable prices in some older perfumes from my younger days
27 novembre 2025
Réponse de Scent Outlet
Hi Ellenor,
Thank you so much for your lovely review, we’re really glad to hear everything arrived in good condition and that you found some of those older favourites from years gone by.
We love helping people rediscover the classics at a reasonable price, and we really appreciate you choosing us.
If there’s anything we can do to make your next experience a full five stars, we’re always here to help.
Warmest wishes,
Customer Care Team
Scent Outlet
Quite helpful but put wrong address on…
Quite helpful but put wrong address on order waiting for refund
27 novembre 2025
Réponse de Scent Outlet
Hi Paul,
Thank you for your feedback, and we’re really sorry for the address issue with your order, we understand how frustrating that must have been.
We’re glad to hear you found our team helpful, and your refund will be completed as soon as the order has been processed back through our system.
If you need anything in the meantime, just let us know, we’re here to help and want your next experience to be seamless.
Warmest wishes,
Customer Care Team
Scent Outlet
Great price and although box a bit…
Great price and although box a bit scruffy excellent perfume inside
27 novembre 2025
Réponse de Scent Outlet
Hi Gloria,
Thank you for the 5-star review. We’re delighted you enjoyed the great price and that your perfume was perfect — even if the box had a little wear. Our customers love saving money this way, and it’s lovely to hear you did too.
Thanks for choosing Scent Outlet, we hope to help you find more favourites soon.
Warmest wishes,
Customer Care Team
All ok only problem is wish to purchase…
All ok only problem is wish to purchase 2 or3 of the smaller size to try and system not letting me
14 novembre 2025
Réponse de Scent Outlet
Hi Melvyn,
Thank you for your review, really glad everything else was OK with your order. Sorry to hear you had trouble adding multiple smaller-size testers to your basket. Some of these limited-stock items have a restriction of one per order, which is why the system may have stopped you.
If you email us at customerservice@scent-outlet.com
, we’ll happily check availability and help you get the sizes you want.
Warm regards,
Scent Outlet Customer Care
Good experience
Quick delivery service, well packaged, no items damaged, could use for presents. no problem.
Will use again and would recommend.
26 novembre 2025
Réponse de Scent Outlet
Hi Glen,
Thank you for the excellent 5-star review. We’re really pleased to hear your order arrived quickly, well packaged, and in great condition, especially knowing they’d be suitable for gifts too.
We really appreciate the recommendation, and we’d be delighted to look after your next order.
Warmest wishes,
Customer Care Team
Scent Outlet
One of my items come with a broken…
One of my items come with a broken bottle and half the perfume missing. Communication with the company has been a struggle to the point I give up and will bin the item.
26 novembre 2025
Réponse de Scent Outlet
Hi Victoria,
We’re really sorry to hear one of your items arrived broken, that’s absolutely not the experience we want anyone to have. And we’re equally sorry that getting through to us has felt like such a struggle. You shouldn’t have been left feeling like giving up.
We’d genuinely like the chance to put this right for you. Please email us directly at Customerservice@scent-outlet.com
with your order number and a quick photo of the damaged item, and we’ll arrange for this to be looked into by a senior manager.
We really do want to make this right for you, thank you for giving us the opportunity to sort it.
Warm regards,
Customer Care Team
Scent Outlet
Réponse de Scent Outlet
Hi Janet,
Thank you for the 5-star review, were really glad to hear your delivery was so prompt.
We appreciate your support and look forward to serving you again soon!
Warmest wishes,
Customer Care Team
Scent Outlet
Réponse de Scent Outlet
Hi Janet,
Thank you so much for the brilliant 5-star review! We’re delighted to hear you enjoyed the range of products and the competitive prices, that’s exactly what we aim to deliver.
Really appreciate you choosing us, and we hope to help you find more great bargains soon!
Warmest wishes,
Customer Care Team
Scent Outlet
Fast delivery
Fast delivery, product as advertised, just damage to the box. Will definately buy from this company again.
25 novembre 2025
Réponse de Scent Outlet
Hi Jacqui,
Thank you so much for the lovely 5-star review. We’re really glad to hear your order arrived quickly and that the product was exactly as advertised, with only the expected box damage.
We really appreciate your trust in us and are delighted you’ll be shopping with us again.
Warmest wishes,
Customer Care Team
Scent Outlet
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