I contacted regarding a replacement order since I never received my original. I was advised on the 20th July that a replacement would be sent which I would receive within 48hrs, however I didn't. So w... Voir plus
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Lisez les avis des autres
The items are definitely genuine and you get some great savings on higher end perfume. However over the last few days I have noticed that the prices in some cases have more than doubled and others by... Voir plus
It was my first time purchasing from you. My order came very quickly and I was kept upto date with emails as regarding delivery. Will definitely use you again.
Never ordered before but they were quick and the perfume was original as said box was battered but didn't matter because that's why they are so reasonable. Will buy again
À propos de l'entreprise
Écrit par l'entreprise
Scent Outlet is your backstage pass to the planet’s A-list fragrances at fabulous prices if you dont mind a bruised, torn cellophane, incorrect engraving, a dinged corner, a shelf tumbled box.... Retailers ditch ’em, we rescue ’em, the planet breathes easier this way, less waste, and more importantly. . .You bank the savings! This is Fresh-dated stock from the brands you love and brag about, usually damaged on transit and can't be sold at retail so it comes straight to us and we pass on the discount. We've had thousands of buyers over the years, 98.5 % of them positive, grinning ear-to-ear; if you’re the rare frowner and we've made a genuine mistake, we have a full-time customer service support squad to makes it right, fast. Free UK delivery over £40, absolutely no fakes full authenticity guarantee on every product.
Coordonnées de contact
Fragrance quarters, Trafford Park, Manchester, M17 1LE, Manchester, Royaume-Uni
- 0161 541 8000
- CustomerService@scent-outlet.com
- www.scent-outlet.com
Your backstage pass to Fragrance
4,2
Bien
336 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 21 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Customer Service hopeless
Ordered 2 items, paid for both, only received 1. Contacted customer services, answered numerous repeated emails over 3 days, showing proof of receipt of 1 purchase only, same questions asked again. Waste of my time as well as theirs, raised complaint, and disputed through bank now, lesson learnt from this is to order 1 item at a time only
29 novembre 2025
Great products at an affordable price.
I bought a product that I use all the time, it was very cost effective and arrived even sooner than I expected.
29 novembre 2025
Prompt delivery at a good price
13 novembre 2025
This is a scam ordered from this co 3…
This is a scam ordered from this co 3 weeks ago lv had any order sent to me
27 novembre 2025
Avis spontané
Fast service and exactly as described I…
Fast service and exactly as described I would definitely use them again
27 novembre 2025
It breaks my heart to give one star but…
It breaks my heart to give one star but this is due to an item advertised as 100 ml and receiving a 50 ml instead
Otherwise the product s are 100% genuine and usually just the cellophane has been taken off the product for a fraction of the original price
3 décembre 2025
Worthwhile purchase
Very worthwhile order at an amazing price ! Very battered box ! But that's explained before you purchase ! The actual fragrance is in perfect condition .Thank you .I will use again 😃
2 décembre 2025
Most of items are good value ,some…
Most of items are good value ,some others cheaper in other stores ,better delivery service than last year ,very quick delivery
2 décembre 2025
2 different batch codes on men’s gift set
Ordered a men’s gift set - it had 2 different batch codes. I only checked these because the colour of the Eau de Toilette Spray didn’t look like advertised and what I have seen in shops. Also the product I purchased based on what I saw online, had a silver tin gift box not a gold one, which was what I received.
Not impressed - I had already received 2 out of date batch codes products from a separate order. No response despite sending evidence over 7 days ago - luckily PayPal refunded my money. Avoid is my advice.
1 décembre 2025
Great service with no problems at all
24 novembre 2025
I have ordered numerous times from Scent Outlet but so disappointed with my last order!!!!!
I have ordered numerous times from Scent Outlet both for me and my fiancé. This time around I didn’t receive one of my items even though I paid for it, a Burberry gift set. The delivery slip shows my gift set wasn’t even on the delivery packing slip. I contacted the company swiftly and they have me running around since you can only email them, they take 24+ hours to reply to every email just to ask me basic information I’ve already provided in previous emails. I used to swear by these guys but it seems if you are missing anything, prepare to jump through hoops which is so unfortunate.
1 décembre 2025
Goods arrived quickly and were as…
Goods arrived quickly and were as described. The boxes were damaged so not really suitable as gifts but perfect for yourself!
Would definitely use again!
30 novembre 2025
Great selection and amazing prices.
Great selection and amazing prices.
Something for everyone. Service 5 star.
I check this site before anywhere else.
29 novembre 2025
If your buying for yourself it’s great…
If your buying for yourself it’s great as the perfume is perfect it’s just the box that’s damaged
30 novembre 2025
Réponse de Scent Outlet
Thank you for the brilliant 5-star review. You’ve summed up our damaged-box range perfectly, the perfume is 100% genuine, it’s only the outer packaging that carries the discount.
Really glad you loved the scent and found great value. Hope to see you again soon!
Warm wishes,
Scent Outlet Team
Réponse de Scent Outlet
Hi Donna,
Thank you so much for the lovely 5-star review. We’re delighted you enjoyed the products, the fast delivery and the great pricing, exactly what we aim to deliver every time.
Really appreciate you choosing Scent Outlet again!
Warm regards,
Customer Care Team
Perfumes and aftershave came in the…
Perfumes and aftershave came in the box. Perfect
30 novembre 2025
Réponse de Scent Outlet
Hi Scott,
Thank you for the fantastic review, short, sweet and exactly what we love to hear. Great to know everything arrived exactly as expected.
Hope we can help you again soon!
All the best,
Scent Outlet Team
Hey great fast delivery,everything I…
Hey great fast delivery,everything I ordered came,the boxes weren't to bad ,I will definitely be buying again from scent outlet,a fraction of the price,who needs the box anyway.very happy customer 😁😁
30 novembre 2025
Réponse de Scent Outlet
Hi Joanne,
What a brilliant review, thank you! We’re so glad everything arrived quickly and the box damage wasn’t an issue for you.
Our customers love saving money on genuine fragrances by choosing our damaged-box range, and it’s great to hear you do too.
Thanks again, we’d be delighted to serve you next time. 😄
Warm wishes,
Customer Care Team
Réponse de Scent Outlet
Hi Stephen,
Thank you for the excellent 5-star feedback. We’re thrilled you enjoyed the great pricing and fast delivery, two things we work hard to get right.
Really appreciate the recommendation!
Warm regards,
Scent Outlet Team
Great company brilliant prices
Brilliant prices and products received in excellent condition…..quick delivery would definitely recommend
29 novembre 2025
Réponse de Scent Outlet
Hi Kerrie,
Thank you for the brilliant review. We’re so pleased your products arrived in excellent condition and that delivery was nice and quick.
Your recommendation means a lot, thank you for choosing Scent Outlet!
Warmest wishes,
Customer Care Team
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